Datasheet

IBM Europe, Middle East, and Africa Services Announcement
ZS10-0030, dated April 13, 2010
IBM Europe, Middle East, and Africa
Services Announcement ZS10-0030
IBM is a registered trademark of International Business Machines Corporation
1
IBM Committed Post Warranty ServicePacs offer
committed service maintenance for IBM System x
Table of contents
1 Overview 7 Prices
1 Planned availability date 7 Announcement countries
1 Description
Overview
This range of IBM® ServicePac® products delivers hardware maintenance or
maintenance upgrade coverage in an electronic format. ServicePac is available
through the same IBM Business Partners who sell the related IBM hardware. With
these ServicePac offerings, you get an off-the-shelf upgrade solution the same time
that you purchase the IBM machine. The number of unique ServicePac offerings is
kept to a minimum with each part number supporting a range of machine types.
To select the correct ServicePac for a particular machine type, you can use a
selection guide that includes a complete list of machine types with cross-references.
Alternatively, ServicePac details can be found at
http://www.ibm.com/sales/gss/spst/servicepac
You can order ServicePac offerings by part number through SAP in the same
way you order IBM products. The simple registration process ensures that you
receive fast and efficient coverage. To be eligible for service, you must purchase
a ServicePac within 30 days of the purchase of the machine type to which it
applies. You must also register a ServicePac offering within 15 days of purchase by
completing the ServicePac online registration at
http://www.ibm.com/servicepac
Planned availability date
April 13, 2010
Description
Affected ServicePac part numbers and their associated machine types
System x ServicePac committed service
Warranty and Maintenance Upgrades
The following one-year on-site 6-hour committed service offerings (7 days x 24 hour
coverage) are available only to:
• Germany
• Austria