Datasheet

IBM Europe, Middle East, and Africa
Services Announcement ZS10-0030
IBM is a registered trademark of International Business Machines Corporation
7
Hours of coverage
• 9x5 coverage - 9 hours per day, Monday through Friday, excluding public and
national holidays
• 24x7 coverage - 24 hours per day, Monday through Saturday, 365 days a year
Limitations with respect to replacements or to parts for upgrades: Products
classified as consumable supplies, such as peripheral devices and accessories, such
as external displays, are not covered by this service.
Repair parts and replacement machines, which may be furnished on an exchange
basis, may not be new but will be in good working order. All replaced parts and
machines become the property of IBM. Some parts of IBM machines are designated
as customer replaceable units (CRUs), enabling you to replace these parts.
CRU information and replacement instructions are shipped with the IBM machine.
They are also available upon request. You may be given the option of installing a
CRU yourself or may request IBM to install it as part of this service. You must return
all defective CRUs to IBM in accordance with the return instructions issued with the
replacement CRU. Certain machines require machine code or licensed internal code
(LIC), such as microcode or system code, to correctly function. For such machines,
you are responsible for downloading designated machine code and LIC updates from
an IBM Web site or from other electronic media, and following the instructions that
IBM provides.
For a full definition of IBM maintenance services, visit
http://www.ibm.com/services/europe/maintenance/operational-guides.html
Prices
For pricing information, contact your IBM representative or your IBM Business
Partner.
Announcement countries
Announcement is restricted to the following countries:
• Germany
• Poland
• Czech Republic
• Slovakia
•
Croatia
1
•
Romania
2
• Hungary
• Slovenia
• Austria
•
Switzerland
3
•
Russia
4
•
Turkey
5
•
Morocco
6
•
Tunisia
7
1
Geographical restriction of 100 km around Zagreb