Datasheet

IBM Europe, Middle East, and Africa Services
Announcement ZS11-0054
IBM is a registered trademark of International Business Machines Corporation
11
54Y4765 SD758 SOF 3YR IOR NBD 4YR IOR 24x7x6hr 1814 72A 72H
54Y4766 SD759 SOF 3YR IOR NBD 4YR IOR 24x7x6hr 1815 80A 80H
1815 81A 82H
54Y4767 SD760 SOF 3YR IOR NBD 4YR IOR 24x7x6hr 1815 84A 84H
54Y4768 SD761 SOF 3YR IOR NBD 4YR IOR 24x7x6hr 1815 88A 88H
54Y4769 SD762 SOF 3YR IOR NBD 4YR IOR 24x7x6hr 2005 16B B16
54Y4770 SD763 SOF 3YR IOR NBD 4YR IOR 24x7x6hr 2005 32B B32
54Y4771 SD764 SOF 3YR IOR NBD 4YR IOR 24x7x6hr 3573 F3H L3H
3573 L4H L4U
54Y4772 SD765 SOF 3YR IOR NBD 4YR IOR 24x7x6hr 3573 F3S L2U
3573 L32 L3S
54Y4773 SD766 SAP 3YR IOR NBD 4YR IOR 24x7x6hr 3576 E9U
54Y4774 SD767 SAP 3YR IOR NBD 4YR IOR 24x7x6hr 3576 L5B
54Y4775 SD768 SOF 3YR IOR NBD 4YR IOR 24x7x6hr 3582 L23
Five-year on-site 6 hour committed service
The following part numbers are available in the following countries:
• Austria
• Germany
• Turkey
ServicePac ServicePac Eligible
part ID Base warranty description machine
number type model
54Y4808 SD801 SAP 3YR IOR NBD 5YR IOR 24x7x6hr 1726 All models
54Y4809 SD802 SAP 3YR IOR NBD 5YR IOR 24x7x6hr 1727 All models
54Y4810 SD803 SOF 3YR IOR NBD 5YR IOR 24x7x6hr 1812 81H 81A
1812 8VH
54Y4811 SD804 SOF 3YR IOR NBD 5YR IOR 24x7x6hr 1814 70A 70H
54Y4812 SD805 SAP 3YR IOR NBD 5YR IOR 24x7x6hr 1814 7VH
54Y4813 SD806 SOF 3YR IOR NBD 5YR IOR 24x7x6hr 1814 72A 72H
54Y4814 SD807 SOF 3YR IOR NBD 5YR IOR 24x7x6hr 1815 80A 80H
1815 81A 82H
54Y4815 SD808 SOF 3YR IOR NBD 5YR IOR 24x7x6hr 1815 84A 84H
54Y4816 SD809 SOF 3YR IOR NBD 5YR IOR 24x7x6hr 1815 88A 88H
54Y4817 SD810 SOF 3YR IOR NBD 5YR IOR 24x7x6hr 2005 16B B16
54Y4818 SD811 SOF 3YR IOR NBD 5YR IOR 24x7x6hr 2005 32B B32
54Y4819 SD812 SOF 3YR IOR NBD 5YR IOR 24x7x6hr 3573 F3H L3H
3573 L4H L4U
54Y4820 SD813 SOF 3YR IOR NBD 5YR IOR 24x7x6hr 3573 F3S L2U
3576 L32 L3S
54Y4821 SD814 SAP 3YR IOR NBD 5YR IOR 24x7x6hr 3576 E9U
54Y4822 SD815 SAP 3YR IOR NBD 5YR IOR 24x7x6hr 3576 L5B
54Y4823 SD816 SOF 3YR IOR NBD 5YR IOR 24x7x6hr 3582 L23
Warranty service upgrade (WSU)
Warranty service upgrades enhance the level of service from the base warranty
service associated with the machine type and model. A warranty service upgrade
can include single elements or combinations of:
• Extended hours of coverage
• Upgraded service delivery method (SDM)
• Higher level of response time objective
Service delivery method
IBM On-site Repair (IOR): Repair is performed at the customer site. If the
machine cannot be fixed with the help of IBM remote support, the repair activity is
performed by an IBM representative at the customer's site.
The term screening refers an initial remote problem determination (PD) or problem
source identification (PSI) activity on a customer's service request that is performed