Datasheet

licences purchased per server.
These ServicePacs are valid for a period of one year or three years from registration.
VMware Editions explained
Foundation / Essentials
- covers the products covered under the V3i release
(Foundation)
and vSphere4
(Essentials or Essentials Plus)
editions of VMware.
Essentials and Essentials Plus require one ServicePac per server.
Standard
covers the products included within the v3i or vSphere4
Standard
editions of VMware.
Enterprise / Enterprise Plus
covers the products included within the v3i
(Enterprise)
or vSphere4
(Enterprise and Enterprise Plus)
editions of VMware.
Enhanced
covers the products included within the
Enterprise Plus
edition plus MS Windows / Red Hat Linux or SUSE Linux operating systems within the partitions and IBM
Systems Director support,
VirtualCenter Standard
covers the VCenter Standard and Foundation editions
VirtualCenter Heartbeat
covers the VCenter Heartbeat edition
ServicePac for Support Line for Entry Level Disk Storage
The IBM ServicePac for Support Line for Entry Level Disk Storage Devices provide clients with remote telephone or electronic access to highly skilled specialists for ‘how to’
and configuration queries on IBM’s Entry Level Disk Storage Devices.
We:
- Provide high quality technical support on the Storage environment.
- Supplement our clients internal staff with IBM’s support specialists.
- Provide fast, accurate problem resolution to assist the clients productivity.
- Provide problem ownership through to problem resolution.
- Provide unlimited support for the duration of the contract.
IBM ServicePac for Support Line for Tape Storage Devices
The IBM ServicePac for Support Line for Tape Storage Devices provide clients with remote telephone or electronic access to highly skilled specialists for ‘how to’
and configuration queries on IBM’s Tape Storage Devices.
We:
- Provide high quality technical support on the Storage environment.
- Supplement our clients internal staff with IBM’s support specialists.
- Provide fast, accurate problem resolution to assist the clients productivity.
- Provide problem ownership through to problem resolution.
- Provide unlimited support for the duration of the contract.
IBM ServicePac for Support Line for Midrange Disk Storage
The IBM ServicePac for Support Line for Midrange Disk Storage Devices provide clients with remote telephone or electronic access to highly skilled specialists for ‘how to’
and configuration queries on IBM’s Midrange Disk Storage Devices.
We:
- Provide high quality technical support on the Storage environment.
- Supplement our clients internal staff with IBM’s support specialists.
- Provide fast, accurate problem resolution to assist the clients productivity.