Datasheet

DS8000
2421-92E, 2421-9AE, 2422-92E, 2422-9AE, 2423-92E, 2423-9AE, 2424-92A, 2424-9AE
DS8100
2421-931, 2422-931, 2423-931, 2424-931
DS8300
2421-932, 2421-9B2, 2422-932, 2422-9B2, 2423-932, 2423-9B2, 2424-932, 2424-9B2
EXP100
1710-10U, 1724-1XP
EXP3000
1727-01E, 1727-01M, 1727-HC1, 1727-HC5
EXP420
1812-8VA, 1812-8VH
EXP5000
1818-D1A
EXP710
1740-710
EXP810
1812-81A, 1812-81H
Enhanced Technical Support - Gateway
Enhanced Technical Support - Gateway is a service which complements and enhances the basic IBM support offerings, such as
IBM Software Maintenance and IBM Hardware Maintenance, by providing a superior and low-cost proactive support experience.
ETS - Gateway will provide a dedicated Web portal that allows you to access personalized notifications regarding maintenance, security,
and performance of your IBM Power System, IBM System i, or IBM System p server, which will help you to maximize your IT availability.
Through the ETS - Gateway Web Portal, you also have access to a dedicated team of IBM specialists who will assist you in the
interpretation of the available reports and information and will provide related recommendations.
ServicePac are available through the same Business Partners who sell the related IBM hardware. With these ServicePac, you get an
off-the-shelf upgrade solution at the same time you purchase the IBM machine
The number of unique ServicePac part numbers are kept to a minimum with each number supporting a range of machine types. To select the correct
number supporting the machine type you can use a selection guide that includes a complete list of machine types with cross-references.
Alternatively, you can find the ServicePac prices and information at:
www.developer.ibm.com/cod/spst/servicepac/extProductSelectorWWW.do
You can order ServicePacs by part number through SAP in the same way that you order your IBM hardware.
The simple registration process ensures that you receive fast and efficient coverage
Remote Technical Support ServicePac ( RTS )
ServicePac for System x / Blade 90 day Startup Support
Initial Remote Telephone Support of an individual System x or Blade server and its Server Proven Configuration on questions relating to:
a. Initial set up and configuration support of the IBM System x or Blade Server during the 90 days.
b. Error-free launch of the IBM System x OS (Microsoft Windows server or Red Hat / Novell SUSE Linux only) in the clients environment
c. Remote assistance with the installation of the IBM System x options
d. Support to analyze machine failures to check that the hardware is working fault free, or returning the machine to factory installed defaults
Service does not include assistance for:
1) connectivity issues
2) remote or unattended installations
3) the set up of options not provided by IBM
4) non bundled or non preloaded applications.
5) VMware products (Support Line for Vmware ServicePac available)
6) IBM Director and associated products. (IBM Director Software Support ServicePac available)
7) BladeCenter chassis support. (IBM BladeCenter 180 day Startup support ServicePac available)
ServicePac for System x / BladeCenter 180 day Startup Support