Datasheet
IBM United States Hardware Announcement 111-109 IBM is a registered trademark of International Business Machines Corporation
10
P.O. Box 12195
Research Triangle Park, NC 27709
Attn: Dept JDJA/B203
Warranty period
• Three years parts only on 3628L5X and 3628N5X.
•
One-year parts only
2
on tape drive options.
Three year MT 3628L5X and 3628N5X external drive.
• Warranty period 3 yr.
• Service type (IOR/IOE/CCE/CCR) CRU
• Maintenance agreement No
• Optional upgrade No
One year parts only internal tape drive (49Y9899)
• Warranty period 1 yr.
• Service type (IOR/IOE/CCE/CCR) CRU
• Maintenance agreement No
• Optional upgrade No
An IBM part or feature installed during the initial installation of an IBM machine is
subject to a full warranty effective on the date of installation of the machine. An IBM
part or feature which replaces a previously installed part or feature assumes the
remainder of the warranty period for the replaced part or feature. An IBM part or
feature added to a machine without replacing a previously installed part or feature
is subject to a full warranty effective on its date of installation. Unless specified
otherwise, the warranty period, type of warranty service, and service level of a part
or feature is the same as the machine it is installed.
The following have been designated as consumables or supply items and are,
therefore, not covered by this warranty:
• None
2
For information on the IBM Statement of Limited Warranty, visit
http://www-947.ibm.com/support/entry/portal/wlup
Alternatively, this information is available through your IBM representative or
reseller. Copies are available upon request. With respect to on-site service, IBM
sends a technician after attempting to diagnose and resolve the problem remotely.
Warranty service
If required, IBM provides repair or exchange service, depending on the type of
warranty service specified below for the machine. IBM will attempt to resolve your
problem over the telephone or electronically by access to an IBM website. Certain
machines contain remote support capabilities for direct problem reporting, remote
problem determination, and resolution with IBM. You must follow the problem
determination and resolution procedures that IBM specifies. Following problem
determination, if IBM determines On-site Service is required, scheduling of service
will depend upon the time of your call, machine technology and redundancy,
and availability of parts. Service levels are response-time objectives and are not
guaranteed. The specified level of warranty service may not be available in all
worldwide locations. Additional charges may apply outside IBM's normal service
area. Contact your local IBM representative or your reseller for country- and
location-specific information.
The type of service is Customer Replaceable Unit (for example, keyboard, mouse,
speaker, memory, or hard disk drive) Service and On-site Service.