Datasheet

01-11-2007 1
IBM ServicePac® SELECTION GUIDE
Nordic Edition - November 2007
This Guide are for reference purpose only - p/n's and prices may be changed without any notice if subject to errors or announcement changes
IBM ServicePac® is non-return/non-refundable. Exceptions to this will only be considered within a 30 day period from the date of purchase
IBM ServicePac® is no longer subject to the Stock Rotation process and is therefore non-returnable/non-refundable.
A ServicePac are only valid in that country where the ServicePac has been purchased
Attention: For taxation reasons, all ServicePac orders must be processed and invoiced in the service provision country.
ServicePac for Warranty Service Upgrade should best be ordered at the same time as the hardware. In order to avoid loss in coverage-value, it's recommended that
purchase is done as close as possible to the Warranty start date, that due to the fact that Warranty Service Upgrade begins and runs in parallel to normal Base Warranty
Service and typical response times are provided with the pac within 100 Kms of an IBM Service Centre
IBM Onsite Repair ( IOR ) limitations
Limitations - The customer must provide fault information to IBM at the time of the customer call placement and provide diagnostic information to the servicer who
visits On-Site. In extreme situations IBM may require to remove a Machine in order to complete the repair. IBM reserves the right not to deliver service in
Business premises (including Home / Office) if considered not to be appropriate in the standpoint of safety or Electro-Static Discharge protection.
The customer must provide the servicers with the factory supplied Preload CD in case of a hardfile failure. The offerings does not include the restoration of any
data not loaded at the time of manufacturing.
The Customer must provide a suitable working area to allow disassembly and reassembly of the IBM Machine. The area must be clean, well lit and suitable for
the purpose.
1'st Level System x 2'nd Level System x 1'st Level System x Options 2'nd Level System x Options
Storage Division System x Monitors Implementation OpenPower SAP OpenPower SOF
System i WSU System p WSU/MSU Intellistations
Maintenance Service Upgrade for # ThinkPad Server Storage IntelliStation DeskTop Display Printer
Direct access ---> IBM Remote Technical Support # 90 or 180 Days VMWare Linux System x BladeCenter IBM Director
CutSheet Printers Workgroup Printers Industrial Printers
POS/RSS ServicePacs # 3Year 24x7xSBD 2year ePac's 3year ePac's Multi-Vendor POS/RSS ePac's (MVS)
Learning Services # EducationPacs for ClassRoom courses
Entries highlighted in blue are new additions or revisions to the previous version of the IBM ServicePac Selection Guide
Entries highlighted in red are marked for deletion, and will be removed in the next version of the IBM ServicePac Selection Guide