User's Manual
Table Of Contents
- Safety information
- Chapter 1. General information
- Chapter 2. Server setup road map
- Chapter 3. Product overview
- Chapter 4. Turning on and turning off the server
- Chapter 5. Configuring the server
- Chapter 6. Installing, removing, or replacing hardware
- Guidelines
- Removing the server cover
- Removing and reinstalling the front bezel
- Installing, removing, or replacing hardware
- Installing or removing a memory module
- Installing or removing a PCI card
- Installing or removing the Ethernet card
- Installing or removing the RAID card
- Installing or removing the ThinkServer 9240-8i RAID 5 Upgrade Key
- Installing or removing the ThinkServer SATA Software RAID 5 Key
- Installing or removing the ThinkServer iKVM Remote Management Module
- Installing or removing the TPM module
- Installing or removing the DIT module
- Installing or replacing an optical drive
- Installing or replacing a hot-swap hard disk drive
- Removing or installing a non-hot-swap hard disk drive
- Replacing the hot-swap hard disk drive backplane
- Replacing the non-hot-swap power supply assembly
- Replacing a hot-swap redundant power supply module
- Replacing the power distribution board and cage assembly
- Replacing the front panel board assembly
- Replacing the front system fan
- Replacing the rear system fan
- Replacing the heat sink and fan assembly
- Replacing the microprocessor
- Replacing the system board battery
- Completing the parts replacement
- Chapter 7. Troubleshooting and diagnostics
- Chapter 8. Getting information, help, and service
- Appendix A. Notices
- Index
Memorymoduleproblems
Followthesuggestedactionsforthecorrespondingsymptomintheorderinwhichtheyarelisteduntilthe
problemissolved.Ifnoneoftheseactionssolvetheproblem,see“Troubleshootingprocedure”onpage
167forthesubsequentstepsyoushouldcheckafterusingtheinformationinthistopic.Iftheproblem
cannotbesolvedbyyourself,seektechnicalassistance.SeeChapter8“Gettinginformation,help,and
service”onpage175
.
Notes:
1.Ifyouareinstructedtoremove,install,orreplaceanyCRUs,refertotherelatedprocedureinChapter6
“Installing,removing,orreplacinghardware”onpage83.
2.Ifanactionstepisprecededby“(Trainedservicetechnicianonly),”thisactionstepisreservedfora
trainedservicetechnicianandmustbeperformedonlybyatrainedservicetechnician.
Symptom
Action
Theamountofsystemmemorythatisdisplayedisless
thanthetotalcapacityoftheinstalledphysicalmemory
modulesandyoususpectamemorymoduleproblem.
1.Makesurethat:
•Allmemorymodulesarethecorrecttype
supportedbytheserver.See“Features”onpage
7.
•Youfollowthememorymoduleinstallationrules.
See“Memorymoduleinstallationrules”onpage
90.
•Allmemorymodulesareseatedcorrectlyand
securely.
•Thesystemrmwareisup-to-date.
2.Runanydiagnosticprogramstotestthememory
modules.
3.Reinstallthememorymodules.
4.Replacethesuspectmemorymodules.
5.(Trainedservicetechnicianonly)Replacethesystem
board.
Keyboard,mouse,orUSBdeviceproblems
Followthesuggestedactionsforthecorrespondingsymptomintheorderinwhichtheyarelisteduntilthe
problemissolved.Ifnoneoftheseactionssolvetheproblem,see“Troubleshootingprocedure”onpage167
forthesubsequentstepsyoushouldcheckafterusingtheinformationinthistopic.
Symptom
Action
Allorsomekeysonthekeyboarddonotwork.1.Makesurethat:
•TheUSBkeyboardcableissecurelyconnected
toaUSBconnectorontheserver.IftheUSB
keyboardisconnectedtoaUSBhub,disconnect
thekeyboardfromthehubandconnectitdirectly
totheserver.
•Nokeysarestuck.
•TheUSBcontrollerisenabledintheSetupUtility
program.See“UsingtheSetupUtilityprogram”
onpage55
.
2.Restarttheserver.
172ThinkServerUserGuide