User's Manual
Table Of Contents
- Safety information
- Chapter 1. General information
- Chapter 2. Server setup road map
- Chapter 3. Product overview
- Chapter 4. Turning on and turning off the server
- Chapter 5. Configuring the server
- Chapter 6. Installing, removing, or replacing hardware
- Guidelines
- Removing the server cover
- Removing and reinstalling the front bezel
- Installing, removing, or replacing hardware
- Installing or removing a memory module
- Installing or removing a PCI card
- Installing or removing the Ethernet card
- Installing or removing the RAID card
- Installing or removing the ThinkServer 9240-8i RAID 5 Upgrade Key
- Installing or removing the ThinkServer SATA Software RAID 5 Key
- Installing or removing the ThinkServer iKVM Remote Management Module
- Installing or removing the TPM module
- Installing or removing the DIT module
- Installing or replacing an optical drive
- Installing or replacing a hot-swap hard disk drive
- Removing or installing a non-hot-swap hard disk drive
- Replacing the hot-swap hard disk drive backplane
- Replacing the non-hot-swap power supply assembly
- Replacing a hot-swap redundant power supply module
- Replacing the power distribution board and cage assembly
- Replacing the front panel board assembly
- Replacing the front system fan
- Replacing the rear system fan
- Replacing the heat sink and fan assembly
- Replacing the microprocessor
- Replacing the system board battery
- Completing the parts replacement
- Chapter 7. Troubleshooting and diagnostics
- Chapter 8. Getting information, help, and service
- Appendix A. Notices
- Index
Chapter7.Troubleshootinganddiagnostics
Thischapterprovidesinformationaboutbasictroubleshootinganddiagnosticmethodstohelpyousolve
problemsthatmightoccurintheserver.
Ifyoucannotdiagnoseandcorrectaproblembyusingtheinformationinthischapter,seeChapter8
“Gettinginformation,help,andservice”onpage175
foradditionaltroubleshootingresources.
Troubleshootingprocedure
Usethefollowinginformationasageneralprocedurefordiagnosingandtroubleshootingproblemsyou
experiencewithyourserver:
1.Verifythatthepowercordsandthecablesforallattacheddevicesareconnectedcorrectlyandsecurely.
2.Verifythattheserverandallattacheddevicesthatrequireacpowerareconnectedtoproperlygrounded,
functioningelectricaloutlets.
3.VerifythatallinstalledhardwareandattacheddevicesareenabledintheBIOSsettingsofyourserver.
FormoreinformationaboutaccessingandchangingtheBIOSsettings,see“UsingtheSetupUtility
program”onpage55
.
4.ViewthestatusanddiagnosticLEDstoidentifythesystemanddevicestatusanddiagnoseproblems.
See“ViewingthestatusanddiagnosticLEDs”onpage167
.
5.Iftheserverisnotworkingafteryouhaveaddednewsoftware,installedanewoptionaldevice,or
replacedapieceofhardware,removeorreinstallthesoftwareordevicetoseeiftheproblemcould
besolved.
6.ViewtheSELtodiagnoseproblems.See“Viewingthesystemeventlog”onpage168.
7.TurnontheserverandpressEscassoonasyouseethelogoscreentoviewanydiagnosticmessages.
8.DownloadandusethePC-DoctorforDOSdiagnosticprogramtodiagnoseproblems.See“Using
thediagnosticprogram”onpage168.
9.Referto“Basictroubleshootingtables”onpage168andfollowtheinstructionsforthetypeofproblem
youareexperiencing.Ifthebasictroubleshootinginformationdoesnothelpyouresolveaproblem,
continuewiththenextstep.
10.Tryusingapreviouslyservercongurationtoseeifarecentchangetohardwareorsoftwaresettingshas
causedaproblem.Beforerestoringyourpreviousconguration,captureyourcurrentcongurationin
casetheoldercongurationsettingsdonotsolvetheproblemorhaveadverseeffect.
11.Useanantivirusprogramtoseeifyourserverhasbeeninfectedbyavirus.Iftheprogramdetectsa
virus,removethevirus.
12.Ifnoneoftheseactionssolvetheproblem,seektechnicalassistance.SeeChapter8“Getting
information,help,andservice”onpage175.
ViewingthestatusanddiagnosticLEDs
YourserverhasstatusanddiagnosticLEDsonthefrontpanel,theDITpanel(variesbymodel),therear
panel(EthernetstatusLEDs),thesystemboard,thehot-swapharddiskdrives(ifsupported),andtheoptical
drive(s).ThevariousLEDshelpyoueasilyidentifythesystemanddevicestatusanddiagnoseproblems.For
informationabouttheLEDs,refertotherelatedtopicsin“Locations”onpage13
.
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