User's Manual

Diskette drive problems
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See the parts listing in the Problem Determination and Service Guide to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Symptom Action
The diskette drive activity LED
stays lit, or the server bypasses
the diskette drive.
v If there is a diskette in the drive, make sure that:
– The diskette drive cables are correctly and securely connected.
– The diskette drive is enabled in the Configuration/Setup Utility program.
– The diskette is good and not damaged. (Try another diskette if you have
one.)
– The diskette is inserted correctly in the drive.
– The diskette contains the necessary files to start the server.
– Your software program is working properly.
v
To prevent diskette drive read/write errors, make sure that the distance between
monitors and diskette drives is at least 76 mm (3 in.).
If
the problem remains, replace the internal diskette drive (see the Problem
Determination and Service Guide on the IBM xSeries Documentation CD).
General problems
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See the parts listing in the Problem Determination and Service Guide to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Symptom Action
A cover lock is broken, an LED
is not working, or a similar
problem has occurred.
If the part is a CRU, replace it. If the part is a FRU, the part must be replaced by a
trained service technician.
Hard disk drive problems
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See the parts listing in the Problem Determination and Service Guide to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Symptom Action
Not all drives are recognized by
the hard disk drive diagnostic
test (the Fixed Disk Test or the
SCSI Fixed Disk Test).
Remove the drive indicated on the diagnostic tests; then, run the hard disk drive
diagnostic test again. If the remaining drives are recognized, replace the drive that
you removed with a new one.
Chapter 5. Solving problems 65