IBM Network Printer 17 IBM User’s Guide S544-5343-03
IBM Network Printer 17 IBM User’s Guide S544-5343-03
Note! Before using this information and the product it supports, be sure to read the general information under “Notices” on page xi. Fourth Edition (January 1997) This version obsoletes S544-5370-02. The following paragraph does not apply to any other country where such provisions are inconsistent with local law.
Contents Statement of Limited Warranty Production Status . . . . . . . . The IBM Warranty . . . . . . . Warranty Service . . . . . . . . Extent of Warranty . . . . . . . Limitation of Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii . vii . vii Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . Energy Star . . . . . .
Other Operator Panel Tasks . . . . . . . . . . . . . . Making Duplex or Simplex Printing the Printer Default Canceling a Print Job . . . . . . . . . . . . . . . . Printing a Stored Page (PCL5e Jobs Only) . . . . . Printing a List of PCL5e Fonts . . . . . . . . . . . Printing a List of PostScript Fonts . . . . . . . . . . Printing a List of IPDS Resident Fonts . . . . . . . Adjusting Print Density (Printing Darker or Lighter) .
PCL Menu . . . . . . . PS Menu . . . . . . . . Token Ring Menu . . . . Ethernet Menu . . . . . Coax SCS Menu . . . . Twinax SCS Menu . . . Coax Setup Menu . . . Twinax Setup Menu . . . Coax DSC/DSE Menu IPDS Menu . . . . . . . Machine Information Menu Language Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
The Envelope Feeder Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174 Installing the Envelope Feeder . . . . . . . . . . . . . . . . . . . . . . . . . 174 Removing the Envelope Feeder . . . . . . . . . . . . . . . . . . . . . . . . . 177 Chapter 8. Configuring Printer Network Addresses . . . . . . . . . . . . . . 179 . . . . . . . . . . . . . . . . 180 Setting IP, Subnet Mask, and Gateway Addresses Setting the Locally Administered MAC Address (LAA) . . . . . . . . . . . . . . .
Statement of Limited Warranty The warranties provided by IBM* in this Statement of Limited Warranty apply only to Machines you originally purchase for your use, and not for resale, from IBM or an IBM authorized re-seller. The term “Machine” means an IBM machine, its features, conversions, upgrades, elements, or accessories, or any combination of them. Machines are subject to these terms only if purchased in the United States or Puerto Rico, or Canada, and located in the country of purchase.
If you transfer a Machine to another user, warranty service is available to that user for the remainder of the warranty period. You should give your proof of purchase and this Statement to that user. Warranty Service To obtain warranty service for the Machine, you should contact your re-seller or call IBM. In the United States or Canada, call your point of purchase or IBM customer technical support at 1-800-358-6661 from 8:00 a.m. to 8:00 p.m, Eastern Standard Time.
THESE WARRANTIES REPLACE ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. HOWEVER, SOME LAWS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES. IF THESE LAWS APPLY, THEN ALL EXPRESS AND IMPLIED WARRANTIES ARE LIMITED IN DURATION TO THE WARRANTY PERIOD. NO WARRANTIES APPLY AFTER THAT PERIOD. In Canada, warranties include both warranties and conditions.
x Network Printer 17: User’s Guide
Notices References in this publication to IBM products, programs or services do not imply that IBM intends to make these available in all countries in which IBM operates. Any reference to an IBM licensed product, program, or service is not intended to state or imply that only IBM's product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any of IBM's intellectual property rights may be used instead of the IBM product.
Energy Star The Environmental Protection Agency (EPA) ENERGY STAR Computers program is a partnership effort with manufacturers of data processing equipment to promote the introduction of energy-efficient personal computers, monitors, printers, fax machines, and copiers to help reduce air pollution and global warming caused by electricity generation. IBM Printing Systems Company participates in this program by introducing printers that reduce power consumption when they are not being used.
from IBM authorized dealers. IBM is not responsible for any radio or television interference caused by using other than recommended cables and connectors or by unauthorized changes or modifications to this equipment. Unauthorized changes or modifications could void the user's authority to operate the equipment. This device complies with Part 15 of the FCC Rules.
Japanese VCCI Class 2 ITE Statement Safety Notices There are three levels of safety notices: DANGER calls attention to a situation that is potentially or extremely hazardous to people. CAUTION calls attention to a situation that is potentially hazardous to people. Attention calls attention to the possibility of damage to a program, device, system, or data. Attention notices are located throughout this publication, but are not listed here.
Laser Safety This printer complies with the performance standards set by the U.S. Food and Drug Administration for a Class 1 Laser Product. This means that the printer belongs to a class of laser products that does not produce hazardous laser radiation in a customer accessible area. This classification was accomplished by providing the necessary protective housing and scanning safeguards to ensure that laser radiation is inaccessible or within Class 1 limits.
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About This Book This book is designed to help you use the Network Printer 17. It describes how to: Use the operator panel to navigate menus and control the printer Load and select paper and other print materials Clear paper jams Change printer supplies Install printer options Troubleshoot printer problems Interpret messages displayed on the operator panel Conventions Used Names of keys on the operator panel are shown in bold typeface. For example: Press the Continue/Enter key.
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Chapter 1. About Your Printer The Network Printer 17 is a multifunctional, 17 page-per-minute laser printer. You can attach it directly to your workstation and, using optional network interface cards, you can attach it to networks and other computing environments. You can also add optional features, such as an envelope feeder and one or two 500-sheet paper trays.
Optional Features Optional features include the following: Up to two additional 500-sheet paper trays 500-sheet offset paper output bin Duplex unit Envelope feeder with a capacity of 75 envelopes 10-bin mailbox 4MB, 8MB, 16MB, and 32MB memory SIMMs Adobe PostScript Level 2 SIMM IBM IPDS SIMM Flash Memory SIMM (2MB, 4MB) 810MB hard drive Attachment cards: – IBM Network Card for Ethernet (10Base2 or 10BaseT) – IBM Network Card for Token Ring – IBM Twinax SCS Interface – IBM Coax SCS/DSC
a. Access the IBM Printing Systems Home Page at: http://www.can.ibm.com/ibmprinters b. Select Printer Drivers/Product Updates. c. Use the menu selections to find the printer driver you want. Technical Support If you run into a problem, see Appendix A, “Troubleshooting” on page 183. If you still cannot solve the problem, IBM customer technical support is available at no additional charge during the warranty period. In the U.S.A. and Canada, call 1-800-358-6661.
2. Context Saving allows the printer to remember information about the current data stream when it switches back and forth from one job type (PostScript or PCL5e) to another. (Network Printer 17 always does context saving for IPDS.) For PCL5e, this includes information about downloaded permanent fonts, macros, and user-defined patterns. For PostScript, this includes all of the information found in the PostScript VM allocation.
Using Network Printer Manager Utility Network Printer Manager (NPM) Utility is a tool for network administrators. NPM can: Enable you to install and configure IBM Network Printers in Local Area Networks (LANs), including Novell 3.12 and 4.X networks in bindery emulation (printer network cards can be NDS-configured with NWAdmin). Monitor and provide network printer status information including online/offline status, paper jams, out of toner conditions, and empty tray conditions.
1. Access the IBM Printing Systems Company Home Page at http://www.can.ibm.com/ibmprinters. 2. Select Printer Drivers/Product Updates. 3. Use the menu selections to find the NPRU version or update you want. Obtaining Adobe Acrobat Portable Data Files This manual is available in Adobe Acrobat Portable Data File (PDF) format for online viewing and printing. To obtain this manual in PDF format: 1. Access the IBM Printing Systems Company Home Page at http://www.can.ibm.com/ibmprinters. 2.
Chapter 2. Using the Operator Panel This chapter describes how to use the Network Printer 17 operator panel. The operator panel is located on the top, left-hand side of the printer. It consists of a message display area, status indicator lights, and operator keys. For information about indicator lights, see “Understanding the Operator Panel Indicator Lights” on page 8. For information about the most common messages you will see in the message display area, see “Common Messages” on page 9.
Understanding the Operator Panel Indicator Lights The status indicators are located at the center of the operator panel. Indicator lights can be on, off, or blinking Indicator Condition Online On—the printer is online and idle. Blinking—the printer is online and receiving or processing data. Off—the printer is offline. Note that the printer must be offline before you can change menu settings. Continue On—a condition that requires operator attention exists.
Common Messages The message display area is located at the top of the operator panel. The following table describes the most common display messages. For a list of all messages, see Appendix B, “Printer Messages” on page 191. Message Description/Response READY The printer is ready to receive a print job. Response: None required. WARMING UP... The printer is warming up. When it is ready to print, the message changes to READY. Response: None required.
Using the Operator Panel Keys The operator panel keys enable you to configure and operate the printer. They are located at the bottom of the operator panel. Use the Online key to take the printer offline or to put it back online. Note: The printer must be offline before you can change menu settings, cancel jobs, or use the Page Eject key. Use the Continue/Enter key to continue printing or to confirm a menu value.
Use the Value key to scroll through a list of acceptable values for a menu item. Press the Value key once to scroll forward one value. Press and hold the Value key to scroll more quickly through the list (especially for numeric values). Note: To select a new value, press the Continue/Enter key when the value is displayed in the message display area. An asterisk (*) appears next to the value, indicating that it is now active.
Navigating Menus There are two types of menus: action menus and configuration menus. Action menus contain a list of actions you can perform, such as printing a list of active fonts or printing a printer configuration page. There are two action menus: the Test Menu and the Machine Info Menu. To work with action menus: 1. Make sure the printer is offline. If the printer is online, press the Online key to take it offline. 2. Press the Menu key to display the menu you want. 3.
Printing the Printer Configuration Page 1. Make sure the printer is offline. If the printer is online, press the Online key to take it offline. 2. Press the Menu key once. TEST MENU appears in the message display area. 3. Press the Item key once. CONFIG PAGE appears in the message display area. Note that the menu name appears on the top line and the action item appears on the second line. Chapter 2.
4. Press the Continue/Enter key to print the configuration page. (It takes a moment or two.) The following figure shows a sample printer configuration page.
Autosensed Paper—The paper loaded in various trays. Printer Details—Page counts for the printer, the toner cartridge, and the fuser. Note that you should reset the toner and fuser counts whenever you change toner or the fuser. See “Machine Information Menu” on page 109 for more information. 5. To restore the printer to READY status, press the Online key. Chapter 2.
Other Operator Panel Tasks The rest of this chapter contains examples of how to perform some other common operator panel tasks. In addition, “Using the Paper Menu” on page 53 contains examples of how you can use the operator panel to change Paper Menu settings, such as default input trays and output bins, and default paper sizes.
3. To restore the printer to READY status, press the Online key. Note: The Page Eject key is valid only for PCL5e jobs; it does not print pages of PostScript or IPDS jobs. Printing a List of PCL5e Fonts Situation: You want to see a list of the PCL5e fonts installed on the printer. Action: 1. Press the Online key to take the printer offline. 2. Press the Menu key. TEST MENU appears in the display area. 3. Press the Item key until you see PRINT PCL FONTS. 4.
Adjusting Print Density (Printing Darker or Lighter) Situation: You want to increase or decrease the print density, making the print darker or lighter. Action: 1. Press the Online key until you see OFFLINE in the display. 2. Press the Menu key until you see CONFIG MENU in the display. 3. Press the Item key until you see DENSITY=n* in the display, where n is the density value currently selected. (3 is the factory default.) 4.
Changing the Language Shown on the Display Panel Situation: You want to display operator panel messages and menus in a language other than English. Action: 1. Press the Online key until you see OFFLINE in the display. 2. Press the Shift and Menu keys at the same time. You see LANGUAGE MENU. 3. Press the Item key. LANG=ENGLISH* appears as the first menu item unless the language has already been changed. 4. Press the Value key until you see the language you want to select. 5. Press the Continue/Enter key.
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Chapter 3. Paper Handling This chapter describes how to: Select print media Load print media into the following: – – – – 250-sheet main paper tray (Tray 1) 100-sheet auxiliary tray 500-sheet paper tray (Tray 2, Tray 3) Envelope feeder Use the 10-Bin Mailbox Option. Use the Paper Menu to specify default trays, bins, and paper sizes for your printer. Important: Values specified in your print jobs normally override defaults set at the printer.
Selecting Paper and Other Printable Material Tray or Bin Paper Sizes & Envelope Sizes Papers & Other Printable Material Paper Weight 250-sheet main paper tray (Tray 1) A4, Letter, 13-in. Legal (Folio), 14-in. Legal, Executive, B5-JIS Copier paper 16- to 28-pound paper (60 grams/meter2 to 105 grams/meter2) Recycled paper Letterhead/preprinted paper 100-sheet auxiliary tray 500-sheet paper tray (Tray 2, Tray 3) Paper sizes—A4, Letter, 13-in. Legal (Folio), 14-in.
2. Envelope sizes are defined as follows: Commercial #10 — 4.125 x 9.5 in. (104.8 x 241.3 mm) C5 —162 x 229 mm (6.48 x 9.16 in.) DL — 110 x 220 mm (4.4 x 8.8 in.) Monarch — 3.875 x 7.5 in. (98.4 x 190.5 mm) 3. The following paper sizes may be duplexed: A4, Letter, 13-in. Legal (Folio), 14-in. Legal 4. Do not use the following types of paper and printable material in your printer: Multipart forms Stapled, folded, or wrinkled paper Smooth or coated paper 5.
Loading Paper and Envelopes into the Printer You can add paper to your printer when the printer is off, offline, or when the READY message is displayed. If your printer has used all of the paper in the selected paper tray, LOAD paper-size IN tray is displayed in the message display area. Loading Letterhead and Prepunched Paper Your printer can print on both prepunched and preprinted paper (for example, paper with letterhead or preprinted numbers).
Loading Paper into the 250-Sheet Main Paper Tray (Tray 1) Note Many applications allow you to specify the input tray you want to use. This value will override any value set at the printer. If your application does not let you pick an input tray, use the Paper Menu to select the tray. To select the 250-sheet main paper tray, set SOURCE to TRAY1 (see “Selecting The Default Input Tray” on page 53). Use the following procedure to load paper into the 250-sheet paper tray: 1.
3. Press down on the bottom plate of the paper tray until it snaps into position. 4. Important! If you are not changing paper size, go to Step 5 on page 27. If you are inserting longer paper, do the following: a. Push in on the size lock button and slide guide A out.
b. Slide guide B out to align it with guide A. Note: If you are adding shorter paper, adjust guide B before you adjust guide A. Make sure guide B presses lightly against the end of the paper stack. 5. Insert the paper into the tray. Make sure you place the corners of the paper under the retaining clip at the front of the tray and under the plastic tabs on the end guide. Chapter 3.
6. If the paper is narrower than the tray, adjust the size guide so that it presses lightly against the side of the paper stack. The paper should lay flat in the tray and should not be bowed. 7. Gently slide the paper tray into the printer until it clicks into place. Note: Closing the 250-sheet tray with too much force can misalign the paper guides.
Loading Paper into the 100-Sheet Auxiliary Tray Note Many applications allow you to specify the input tray you want to use. This value will override any value set at the printer. If your application does not let you pick an input tray, use the Paper Menu to select the tray. To select the 100-sheet auxiliary tray, set SOURCE to AUXTRAY. (see “Selecting The Default Input Tray” on page 53). Use the following procedure to load paper into the 100-sheet auxiliary tray: 1.
3. Pull out the tray extension. 4. Insert the paper into the auxiliary tray. Make sure you place the left edge of the paper against the left side paper guide and under the plastic tab on the paper guide.
5. Adjust the size guide on the right side of the auxiliary tray to the paper size. Make sure you place the edges of the paper under the retaining clip at the right side of the auxiliary tray. 6. Make sure the paper fits correctly in the auxiliary tray. The paper should lay flat in the tray and should not be bowed. 7. Use your print application or the Paper Menu to set AUXSIZE to match the paper size you loaded in the auxiliary tray (see “Defining the Auxiliary Tray Paper Size” on page 54).
Loading Envelopes into the 100-Sheet Auxiliary Tray Note Many applications allow you to specify the input tray you want to use. This value will override any value set at the printer. If your application does not let you pick an input tray, use the Paper Menu to select the tray. To select the 100-sheet auxiliary tray, set SOURCE to AUXTRAY (see “Selecting The Default Input Tray” on page 53). Use the following procedure to load paper into the 100-sheet auxiliary tray: 1.
3. Pull out the tray extension. 4. Pull out the envelope stopper. Chapter 3.
5. Load the envelopes with the flap side down and the bottom edge of the envelopes toward the left side of the auxiliary tray. Make sure you place the bottom edge of the envelopes against the left side paper guide and under the plastic tab on the paper guide. 6. Adjust the size guide on the right side of the auxiliary tray to the envelope size. Make sure you place the top edge of the envelopes under the retaining clip at the right side of the auxiliary tray.
7. Push in the envelope stopper. Make sure the envelopes fit correctly in the auxiliary tray. The envelopes should lay flat in the tray and should not be bowed. 8. Use your print application or the Paper Menu to set AUXSIZE to match the envelope size you loaded in the auxiliary tray (see “Defining the Auxiliary Tray Paper Size” on page 54). Values specified in print jobs override values you set at the printer. Chapter 3.
Loading Paper into the 500-Sheet Paper Trays (Tray 2, Tray 3) Note Many applications allow you to specify the input tray you want to use. This value will override any value set at the printer. If your application does not let you pick an input tray, use the Paper Menu to select the tray. To select the 500-sheet main paper tray, set SOURCE to TRAY2 or TRAY3 (TRAY2 if you have only one 500-sheet tray or for the upper tray if you have two; TRAY3 for the lower tray if you have two.
3. Press down on the bottom plate of the paper tray until it snaps into position. 4. Important! If you are not changing paper size, go to Step 5 on page 38. Otherwise, adjust the paper guides as follows: a. Pull out on both sides while gently pushing up on the end guide. Do not push the end guide up too far. Chapter 3.
b. Adjust the end guide to the correct paper size and push down on the end to lock it into place. 5. Insert the paper along the left side of the tray. Make sure you place the corner of the paper under the retaining clip at the front of the tray and under the plastic tabs on the end guide. Do not load paper above the maximum line.
6. Press down on the gray lever on the right side of the tray and slide the size guide so that it presses lightly against the side of the paper stack. The paper should lay flat in the tray and should not be bowed. 7. Slide the paper tray into the paper tray support unit until it clicks into place. Chapter 3.
Loading Envelopes into the Envelope Feeder Note Many applications allow you to specify the input tray you want to use. This value will override any value set at the printer. If your application does not let you pick an input tray, use the Paper Menu to select the tray. To select the envelope feeder, set SOURCE to ENVELOPE (see “Selecting The Default Input Tray” on page 53). Use the following procedure to load envelopes into the envelope feeder: 1.
3. Squeeze the size guide and slide it to the right. 4. Lift the envelope weight out of the way. Chapter 3.
5. Load closed envelopes with the flap side down and the bottom edge of the envelopes toward the left side of the envelope feeder. 6. Adjust the size guide to the envelope size.
7. Lower the envelope weight onto the envelope stack. 8. Use the Paper Menu to set ENVSIZE to match the envelope size you loaded in the envelope feeder (see page 77). Chapter 3.
Using the Mailbox The optional Mailbox feature contains ten bins, each of which can hold approximately forty-five sheets of paper. In addition, individual bins can be password protected to provide security.
4. If your bin is password protected, you need to enter your password now. A prompt asks you for the password. 5. Enter your 4-digit password. Use the table below to determine which operator panel keys correspond to each digit in your password. To enter this number... Press this key 0 Online 1 Continue/Enter 2 Page Eject 3 Cancel Printing 4 Menu 5 Item 6 Value 7 Shift For example, to enter 4444, press the Menu key four times.
7. Pull out your bin. 8. After you remove your job, push the bin back into place.
Enabling Mailbox Bin Passwords 1. Make sure the printer is offline. (If the printer is online, press the Online key to take it offline. OFFLINE appears in the display area.) 2. Press the Menu key until you see Mailbox Menu. 3. Press the Item key until you see the bin (BIN1 - BIN10) that needs its password enabled. In this example, we select BIN1. If your display says PW ENABLE instead of PW DISABLE, then the password is already enabled. 4. Press the Value key until you see BIN1=PW ENABLE. Chapter 3.
5. Press the Continue/Enter key. If a prompt asks you for the password, enter the previous password. (If it has never been set, use the 1111 factory default). Use the table below to determine which operator panel keys correspond to each digit in your password. To enter this number... Press this key 0 Online 1 Continue/Enter 2 Page Eject 3 Cancel Printing 4 Menu 5 Item 6 Value 7 Shift For example, to enter 4444, press the Menu key four times.
Disabling Mailbox Bin Passwords 1. Make sure the printer is offline. (If the printer is online, press the Online key to take it offline. OFFLINE appears in the display area.) 2. Press the Menu key until you see Mailbox Menu. 3. Press the Item key until you see the bin (BIN1 - BIN10) that needs its password disabled. In this example, we select BIN1. If your display says PW DISABLE instead of PW ENABLE, then password protection is already disabled. 4. Press the Value key until you see BIN1=PW DISABLE. 5.
6. Enter your 4-digit password. Use the table below to determine which operator panel keys correspond to each digit. To enter this number... Press this key 0 Online 1 Continue/Enter 2 Page Eject 3 Cancel Printing 4 Menu 5 Item 6 Value 7 Shift For example, to enter 4567, press the Menu key, press the Item key, press the Value key, and then press the Shift key. 7. After you enter the password for the bin, you see BIN1=PW DISABLE in the display. 8.
Changing Mailbox Bin Passwords 1. Make sure the printer is offline. (If the printer is online, press the Online key to take it offline. OFFLINE appears in the display area.) 2. Press the Menu key until you see Mailbox Menu. 3. Press the Item key until you see the bin (BIN1 - BIN10) that needs its password changed. In this example, we select BIN1. 4. Press the Value key until you see BIN1=NEW PW. 5. Press the Continue/Enter key. A prompt asks you for the current password. Chapter 3.
6. Enter your 4-digit password. (If this is the first time a password is being set for the bin, enter 1111.) Use the key below to determine which operator panel keys correspond to each digit in your password. To enter this number... Press this key 0 Online 1 Continue/Enter 2 Page Eject 3 Cancel Printing 4 Menu 5 Item 6 Value 7 Shift For example, to enter 1111, press the Continue/Enter key four times.
Using the Paper Menu This section describes some of the basic tasks you can perform using the Paper Menu, including how to: Select default input trays and output bins. Define the paper size used by the auxiliary tray and envelope feeder Turn tray switching on and off Make simplex or duplex printing the printer default For complete information about items in the Paper Menu, see “Paper Menu” on page 77.
3. Press the Item key until you see OUTPUT=output* in the display, where output is the current default. 4. Press the Value key until you see the value you want. Note that the values you see depend on whether you have the 10-Bin Mailbox or the 500-sheet Offset Output Bin installed. 5. Press the Continue/Enter key to select the new bin. An asterisk appears next to the value, showing that it is active. 6. To restore the printer to READY status, press the Online key.
Turning Tray Switching On or Off Situation: You want to turn tray switching on or off. Tray switching specifies whether or not to switch to another paper tray if the current one is empty. When switching is ON (the default value) the printer automatically looks in other trays for the right size of paper if the current tray does not contain the paper size specified by the job.
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Chapter 4. Clearing Paper Jams If your printer has a paper jam, follow the procedures in this section to clear the paper jam. Note that the printer tells you the areas in which it detects paper jams. It does so by displaying a number with the PAPER JAM message. The following paper jam messages can be displayed: 20 PAPER JAM — Paper has jammed while exiting the printer. Go to page 58. 21 PAPER JAM — Paper has jammed while being picked from one of the trays. Go to page 60.
20 PAPER JAM: Paper Exit Area 1. Carefully remove any paper that is in the paper exit. 2. On the back of the printer, press the release lever and open the back cover of the printer.
3. Locate and carefully remove paper jammed in the exit area by pulling the paper upward. 4. Close the back cover. 5. When paper gets jammed in one area of the paper path, it often gets jammed in other areas. If, after you finish this procedure, another PAPER JAM message occurs, please review all of the procedures in this chapter. Chapter 4.
21 PAPER JAM: Paper Tray Area 1. Remove paper from the trays and feeder. 2. Remove the paper tray. If the printer is equipped with additional paper trays, remove the lowest tray. 3. Make sure the paper is correctly loaded and the edges of the paper are under the corner clip and the tabs of the paper tray. See Chapter 3, “Paper Handling” on page 21 for more information.
4. Remove all the paper in the paper path. Make sure the printer is free of paper. For example, locate and pull out pieces of paper that have only partially fed into the printer from the paper tray. 5. Push the paper tray back into the printer. If the printer is equipped with two or three trays, repeat steps 2 on page 60 through 4 for each tray. 6. On the back of the printer, press the release lever and open the back cover of the printer. Chapter 4.
7. Locate and remove any jammed paper. To remove the paper, pull it straight out the back of the printer. 8. Close the back cover. 9. When paper gets jammed in one area of the paper path, it often gets jammed in other areas. If, after you finish this procedure, another PAPER JAM message occurs, please review all of the procedures in this chapter.
22 PAPER JAM: Duplex Unit Area Important Using incorrect paper sizes can cause paper jams in the duplex unit area. If you experience frequent jams in this area, please make sure you are using supported paper. Acceptable paper sizes and weights for use with the duplex unit are as follows: Paper Size A4, Letter, 13-in. Legal (Folio), 14-in. Legal Paper Weight 16 lb to 28 lb (60 grams/meter2 to 105 grams/meter2) 1. Switch the printer power off. 2. Unplug the printer from the wall outlet. 3.
5. Locate and carefully pull up on the jammed paper to remove it from the exit path. CAUTION: Do not touch the fuser (labeled) inside the printer. It can be extremely hot. Always wait at least 40 minutes for the fuser to cool down. 6. If you cannot remove the paper easily, remove the duplex unit. Press in on the two green lock buttons located on both ends of the duplex unit and slide the unit out of the printer.
7. Carefully pull out on the jammed paper to remove it from the area behind the duplex unit. 8. If paper is jammed in the fuser, do the following: a. Loosen the thumbscrew at the left side of the fuser cover. You may need to use a coin or a screwdriver to loosen the screws. Chapter 4.
b. Pull down the fuser cover. c. Remove the paper by carefully pulling it out toward the back of the printer. d. Close the fuser cover and replace the thumbscrew.
9. Place the duplex unit into the guide channels that are located on both sides of the back opening and slide the unit into the printer. Keep pushing until the duplex unit locks into place. 10. Close the back cover. 11. Connect the power cord to the back of the printer. 12. Connect the other end of the power cord to a grounded AC outlet. 13. Switch the printer power on. 14. When paper gets jammed in one area of the paper path, it often gets jammed in other areas.
23 PAPER JAM: Toner Cartridge Area 1. Remove the optional envelope feeder (if installed). See “Removing the Envelope Feeder” on page 177 for instructions. 2. Press the release button and open the front cover of the printer. 3. Remove the toner cartridge.
4. Hold down the two green levers located on the left side of the printer and carefully remove the jammed piece of paper by pulling it toward the back of the printer. Important: Do not pull the paper toward the front of the printer. Pulling paper toward the front of the printer can contaminate the inside of the printer with toner residue. 5. Close the front cover. 6. If you removed the optional envelope feeder, reinstall it. See “Installing the Envelope Feeder” on page 174 for instructions. 7.
24 PAPER JAM: Offset Paper Output Bin 1. Open the back cover of the offset paper output bin. 2. Remove the jammed piece of paper by pulling the paper out from the printer at an upward angle. 3. Close the back cover of the offset tray. 4. You may need to open and close the front cover of the printer to clear the error message from the operator panel display. 5. When paper gets jammed in one area of the paper path, it often gets jammed in other areas.
25 PAPER JAM: Mailbox 1. Open the back cover on the mailbox. 2. Remove any jammed paper. 3. Close the covers. 4. When paper gets jammed in one area of the paper path, it often gets jammed in other areas. If, after you finish this procedure, another PAPER JAM message occurs, please review all of the procedures in this chapter. Chapter 4.
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Chapter 5. Operator Panel Menus Important 1. To see a list of menus you can access and options you have installed, print a printer configuration page. See “Printing the Printer Configuration Page” on page 13. You can use the printer configuration page as a menu map. 2. Note that several of the menus and menu items listed in this book appear on your operator panel only if you have a particular option installed. 3.
Use this menu To do this See page TWINAX SCS MENU Define how the printer handles SCS jobs sent through the twinaxial attachment. 96 COAX SETUP MENU Configure the coaxial environment. 98 TWINAX SETUP MENU Configure the twinaxial environment. 100 COAX DSC/DSE MENU Define how the printer handles DSC/DSE jobs sent through the coaxial attachment. 102 IPDS MENU Define how the printer handles IPDS jobs.
Test Menu Use the Test Menu to display basic information about the printer and to perform basic troubleshooting tasks. Notes: 1. To perform the action associated with the menu item you select, press the Continue/Enter key. 2. The actual menu items you see depend on what options you have installed. To find out what options you have installed, print a printer configuration page. See “Printing the Printer Configuration Page” on page 13. 3.
TEST MENU ITEM Description FACTORY DEFAULT Resets settings to the factory defaults. Note that some values do not get reset. These values include LANGUAGE, AUXSIZE, PCL SAVE, PS SAVE, BI-DI, IP ADDRESS, SUBNET MASK, GATEWAY ADDRESS, and MAC ADDRESS. Note: To reset all values, do one of the following: For A4 paper: power the printer off and then power the printer on while simultaneously pressing the Cancel Print key.
Paper Menu Use the Paper Menu to select input trays, output bins, paper sizes, and duplex printing options. The following table describes the settings you can change from the Paper Menu. An asterisk (*) next to a value in the table indicates the factory default. Notes: 1. To select a new value, press the Continue/Enter key when the value is displayed in the message display area. An asterisk (*) appears next to the value in the message display area, indicating that it is now active. 2.
PAPER MENU ITEM TRAY SWITCH VALUE ON* OFF Description Specifies whether or not to switch to another paper tray if the current one is empty. ON—specifies that if the current tray does not contain the paper size specified by the job, the printer will automatically look in other trays for the right size of paper. The search sequence is the default tray, followed by the 250-sheet tray (Tray 1), the first 500-sheet tray (Tray 2), the second 500-sheet tray (Tray 3), and then the auxiliary tray.
PAPER MENU ITEM VALUE Description DUPLEX OFF* ON Specifies whether to print on one side or both if the duplex unit is installed. See “Making Duplex or Simplex Printing the Printer Default” on page 55 for an example. TRAY RENUM OFF* 1<>2 Specifies tray renumbering: OFF—no tray renumbering 1<>2—tells the printer to treat TRAY1 as TRAY2, and vice versa. Chapter 5.
Mailbox Menu Use the Mailbox Menu to configure the optional Mailbox attachment. The following table describes the settings you can change from the Mailbox Menu. The Mailbox Menu appears only if you have the Mailbox feature installed. An asterisk (*) next to a value in the table indicates the factory default. Notes: 1. See “Using the Mailbox” on page 44 for information on using the Mailbox. 2. To select a new value, press the Continue/Enter key when the value is displayed in the message display area.
Configuration (Config) Menu Use the Configuration Menu to configure the printer. The following table describes the settings you can change from the Configuration Menu. An asterisk (*) next to a value in the table indicates the factory default. Notes: 1. To select a new value, press the Continue/Enter key when the value is displayed in the message display area. An asterisk (*) appears next to the value in the message display area, indicating that it is now active. 2.
CONFIG MENU ITEM QUALITY VALUE NORMAL* REFINE ECONO Description Specifies the print quality. NORMAL—normal quality. REFINE—tells the printer to smooth edges. ECONO—tells the printer to produce lighter output, thus saving toner. Note: The printer driver term for REFINE is Edge Refinement.
Memory Configuration (Memconfig) Menu Use the Memory Configuration Menu to define whether or not the printer saves data stream information when it switches ports. The following table describes the settings you can change from the Memory Configuration Menu. An asterisk (*) next to a value in the table indicates the factory default. Notes: 1. To select a new value, press the Continue/Enter key when the value is displayed in the message display area.
Parallel Menu Use the Parallel Menu to define how the printer handles communications over the parallel attachment. The following table describes the settings you can change from the Parallel Menu. An asterisk (*) next to a value in the table indicates the factory default. Notes: 1. To select a new value, press the Continue/Enter key when the value is displayed in the message display area. An asterisk (*) appears next to the value in the message display area, indicating that it is now active. 2.
PCL Menu Use the PCL Menu to define the way the printer handles PCL5e jobs. The following table describes the settings you can change from the PCL Menu. An asterisk (*) next to a value in the table indicates the factory default. Notes: 1. To select a new value, press the Continue/Enter key when the value is displayed in the message display area. An asterisk (*) appears next to the value in the message display area, indicating that it is now active. 2.
PCL MENU ITEM EDGE-EDGE VALUE OFF* ON Description Turns edge-to-edge printing on or off. OFF—the printer maintains a border of 4 mm on all four paper sides. ON—The printer allows printing up to the physical page size. Note: To avoid toner contaminating the printer, IBM recommends leaving EDGE-EDGE set to OFF; use ON only when necessary. FORM nnn LINES Specifies the number of lines per page the printer prints before it starts a new page. nnn can be from 5 to 128. 60 is the default.
PCL MENU ITEM SYMSET VALUE ROMAN-8* ISO L1 ISO L2 ISO L5 PC-8 PC-8D/N PC-850 PC-852 PC8-TK WIN L1 WIN L2 WIN L5 DESKTOP PS TEXT VN INTL VN US MS PUBL MATH-8 PS MATH VN MATH PI FONT LEGAL ISO 4 ISO 6 ISO 11 ISO 15 ISO 17 ISO 21 ISO 60 ISO 69 WIN 3.0 Description Specifies the symbol set to use. Chapter 5.
PS Menu Use the PS Menu to define the way the printer handles PostScript jobs. The following table describes the settings you can change from the PS Menu. An asterisk (*) next to a value in the table indicates the factory default. The PS Menu appears only if you have the PostScript SIMM installed. Notes: 1. To select a new value, press the Continue/Enter key when the value is displayed in the message display area.
Token Ring Menu Important For information about configuring the token-ring attachment, please see IBM Network Printers: Ethernet and Token Ring Configuration Guide, which comes with the Token-Ring Network Interface Card. Chapter 8, “Configuring Printer Network Addresses” on page 179 describes how to define the IP address, default gateway address, and subnet mask from the operator panel. Use the Token Ring Menu to configure the token-ring attachment.
TOKEN RING MENU ITEM VALUE Description SUBNET MASK nnn.nnn.nnn.nnn Specifies the printer's subnet mask. Consult with your network or LAN administrator before changing this value. See Chapter 8, “Configuring Printer Network Addresses” on page 179 for more information. GATEWAY ADDRESS nnn.nnn.nnn.nnn Specifies the IP address of the default gateway. Consult with your network or LAN administrator before changing this value.
Ethernet Menu Important For information about configuring the Ethernet attachment, please see IBM Network Printers: Ethernet and Token Ring Configuration Guide, which comes with the Ethernet Network Interface Card. Chapter 8, “Configuring Printer Network Addresses” on page 179 describes how to define the IP address, default gateway address, and subnet mask from the operator panel. Use the Ethernet Menu to configure the Ethernet attachment.
ETHERNET MENU ITEM VALUE Description SUBNET MASK nnn.nnn.nnn.nnn Specifies the printer's subnet mask. Consult with your network or LAN administrator before changing this value. See Chapter 8, “Configuring Printer Network Addresses” on page 179 for more information. GATEWAY ADDRESS nnn.nnn.nnn.nnn Specifies the IP address of the default gateway. Consult with your network or LAN administrator before changing this value.
Coax SCS Menu Use the Coax SCS Menu to define how the printer handles SCS communications over the coax attachment. The following table describes the settings you can change from the Coax SCS Menu. An asterisk (*) next to a value in the table indicates the factory default. The Coax SCS Menu appears only if you have the coax attachment installed. Notes: 1. To select a new value, press the Continue/Enter key when the value is displayed in the message display area.
COAX SCS MENU ITEM APO VALUE ENABLE* DISABLE Description Enables or disables automatic print orientation. ENABLE—if the requested dimensions of the job fit on the paper, the page is printed either in portrait or landscape, whichever better fits the dimensions. If the requested dimensions do not fit on the paper, the default orientation for the tray (COR, PORT, LAND, or C-PORT) determines how the sheet is printed.
COAX SCS MENU ITEM CODE PAGE VALUE nnn Description Specifies the code page to use. Code page 037 is the default.
Twinax SCS Menu Use the Twinax SCS Menu to define how the printer handles SCS data over the twinax attachment. The following table describes the settings you can change from the Twinax SCS Menu. An asterisk (*) next to a value in the table indicates the factory default. The Twinax SCS Menu appears only if you have the twinax attachment installed. Notes: 1. To select a new value, press the Continue/Enter key when the value is displayed in the message display area.
TWINAX SCS MENU ITEM VALUE Description CPI nn Specifies the default characters per inch, or pitch. nn can be 5, 10, 12, 15, 17.1, 20, or 27. The default is 10. CODE PAGE nnn Specifies the default code page to use. The default value is code page 037. 037 273 274 275 277 278 280 281 282 284 285 297 500 871 APO ENABLE* DISABLE U.S.A.
Coax Setup Menu Use the Coax Setup menu to configure the Coax attachment. The following table describes the settings you can change from the Coax Setup Menu. An asterisk (*) next to a value in the table indicates the factory default. The Coax Setup menu appears only if you have the coax attachment installed. Notes: 1. To select a new value, press the Continue/Enter key when the value is displayed in the message display area.
COAX SETUP MENU ITEM EDGE-EDGE VALUE OFF* ON Description Turns edge-to-edge printing on or off. OFF—the printer maintains a border of 4 mm on all four paper sides. ON—The printer allows printing up to the physical page size. Notes: 1. To prevent toner from contaminating the printer, IBM recommends leaving EDGE-EDGE set to OFF; use ON only when necessary. 2. The Coax Setup Menu item EDGE-EDGE applies to SCS data only.
Twinax Setup Menu Use the Twinax Setup menu to configure the Twinax attachment. The following table describes the settings you can change from the Twinax Setup Menu. An asterisk (*) next to a value in the table indicates the factory default. The Twinax Setup Menu appears only if you have the twinax attachment installed. Notes: 1. To select a new value, press the Continue/Enter key when the value is displayed in the message display area.
TWINAX SETUP MENU ITEM IPDS ADDR VALUE OFF* n Description The twinax hardware address of the IPDS port. n can be from 0 to 6. Notes: 1. SCS ADDR and IPDS ADDR cannot be set to the same value. 2. If you change SCS ADDR or IPDS ADDR, you must power off the printer, wait ten seconds, and then power on the printer for the new value to take effect. 3. When the optional IPDS SIMM is installed, each IBM Network Printer can act as two separate printers on the same twinax port.
Coax DSC/DSE Menu Use the Coax DSC/DSE Menu to define how the printer handles DSC/DSE communications over the Coax attachment. The following table describes the settings you can change from the Coax DSC/DSE Menu. The options you specify apply only to DSC/DSE mode. An asterisk (*) next to a value in the table indicates the factory default. The Coax DSC/DSE Menu appears only if you have the coax attachment installed. Notes: 1.
COAX DSC/DSE MENU ITEM NL AT MPP+1 VALUE ON* OFF Description Forces a new line at MPP+1. ON—an additional new line occurs at MPP+1, followed by the carriage return. The next print position is at the first print position of the new line (current line + 2, column 1). OFF—no additional new line when the new line occurs at MPP+1. The next print position is at the first print position of the next line (current line + 1, column 1). FF DATA ON* OFF Forces the printer to eject the current page.
IPDS Menu The following table describes the settings you can change from the IPDS Menu. An asterisk (*) next to a value in the table indicates the factory default. The IPDS Menu appears only if you have the IPDS SIMM installed. Notes: 1. To select a new value, press the Continue/Enter key when the value is displayed in the message display area. An asterisk (*) appears next to the value in the message display area, indicating that it is now active. 2.
IPDS MENU ITEM DEF CD PAG VALUE nnnn Description Specifies the default code page. The default value is code page 037.
IPDS MENU ITEM VPA CHK VALUE ON* OFF Description Turns valid printable area checking on or off. ON—the printer checks for pels that fall outside the intersection of the logical and physical pages. If pels fall outside the area, the printer reports an error to the host if the IPDS Exception Handling Control command setting requires error reporting. OFF—The printer does not report pels outside the valid printable area. X-OFFSET nnn Sets the print offset in the X (horizontal) direction.
IPDS MENU ITEM PAGE VALUE WHOLE* PRINT COMP1 COMP2 Description Determines how data is positioned on the page. WHOLE—IPDS whole page (default). The printer does not move or compress the page. This is the preferred method; all page positioning and formatting is done at the application level on the host.
IPDS MENU ITEM EDGE-EDGE VALUE OFF* ON Description Turns edge-to-edge printing on or off. OFF—the printer maintains a no-print border of 4 mm on all four paper sides. ON—The printer allows printing up to the physical page size. Notes: 1. To prevent toner from contaminating the printer, IBM recommends leaving EDGE-EDGE set to OFF; use ON only when necessary. 2. The IPDS Menu item EDGE-EDGE applies to IPDS data only.
Machine Information Menu Use the Machine Info Menu to display information about printer supply usage. The following table describes the functions you can perform from the Machine Info Menu. Note: To perform the action associated with the menu item you select, press the Continue/Enter key. If you are unfamiliar with using the operator panel to work with menus, please read “Using the Operator Panel Keys” on page 10 and “Navigating Menus” on page 12 before continuing.
Language Menu Use the Language Menu to select the language that the printer uses to display messages and menus on the operator panel. English is the factory default. Notes: 1. To select a language, press the Continue/Enter key when the language value is displayed in the message display area. An asterisk (*) appears next to the new value, indicating that it is now active. 2.
Chapter 6. Maintaining the Printer This chapter describes how to: Replace the toner cartridge Replace the usage kit (fuser unit and transfer roller) Clean the outside covers of the printer Note: Routine care and maintenance of the printer is the customer's responsibility. Replacing Supplies It is the customer's responsibility to order supplies for the Network Printer 17. To ensure best print quality and performance, use IBM supplies.
setting.) The page-per-cartridge average goes down if you routinely print text or graphics that cover more than 5% of the page. When the toner cartridge is low or empty, the 02 TONER LOW message appears in the display. To display the number of pages printed using the current toner cartridge, select TONER CTR on the Machine Info Menu (see “Machine Information Menu” on page 109). Note that the counter is accurate only if it was reset when the cartridge was installed.
3. Press the release button and open the front cover. Attention: Do not touch any of the internal parts. 4. Remove the used toner cartridge. Note: Keep the toner cartridge level to avoid spilling toner. If you use the IBM Printer Supplies Return Program, you can use the box containing the new toner to return the old toner cartridge to IBM for recycling. Follow the instuctions on the brochure included with the new toner cartridge. Chapter 6.
5. Remove the new toner cartridge from its foil wrapper. Attention: Do not expose the cartridge to direct sunlight. Do not leave the cartridge exposed outside the printer or the foil wrapper for more than five minutes. 6. Grip the cartridge at each end and gently rock it from side to side to evenly distribute the toner.
7. Place the cartridge on a flat surface and locate the yellow tape at the end of the cartridge. Pull the end of the tape straight out to remove the toner seal. 8. Grip the toner cartridge as shown. Chapter 6.
9. Slide the cartridge into the printer guide channels. To make sure the toner cartridge is secure, gently press both ends of the cartridge until the cartridge stops. 10. Close the front cover. 11. Reset the toner counter. See “Machine Information Menu” on page 109. 12. If you removed the optional envelope feeder, reinstall it. See “Installing the Envelope Feeder” on page 174 for instructions.
Changing the Usage Kit The usable life of the usage kit depends on the type of paper you use and the type of output you print. The part numbers for replacement usage kits are: Model 001 (120 volt): 63H2324 Model 002 (230 volt): 63H2325 Removing the Used Fuser Unit Use the following procedure to remove a used fuser unit: 1. Power off the printer. 2. Unplug the printer power cord from the wall outlet. 3. Remove the power cord from the back of the printer.
5. Remove the duplex unit (if installed). Press in on the two green lock buttons located on both ends of the duplex unit and slide the unit out of the printer. 6. Remove the two slotted thumbscrews that are located at both ends of the fuser. You may need to use a coin or a screwdriver to loosen the screws.
7. Hold on to the two orange/beige handles and slide the fuser out from the printer. 8. Dispose of the old fuser as nonflammable material in accordance with your local standards. Chapter 6.
Installing a New Fuser Unit 1. Unpack a new fuser unit. 2. Position the fuser unit as shown and slide the fuser unit into the printer. Note: If the fuser unit is difficult to insert, use extra pressure on the right-hand side while sliding it into the printer. 3. Make sure the two screw holes on the fuser unit line up with the screw holes on the printer. 4. Reinstall the two slotted thumbscrews. 5. Reinstall the duplex unit, if present. 6. Close the back cover. 7.
Removing the Used Transfer Roller 1. Power off the printer. 2. Unplug the printer power cord from the wall outlet. 3. Remove the power cord from the back of the printer. 4. Press the release button and open the front cover. Chapter 6.
5. Remove the toner cartridge. If the optional envelope feeder is installed, you must remove it before you remove the toner cartridge. See “Removing the Envelope Feeder” on page 177 for instructions. 6. Take the transfer roller removal tool that is provided with the new transfer roller and insert it under the orange/beige flange that is located at the left end of the transfer roller.
7. Push in on the tool until the left end of the old transfer roller pops out of the notch. 8. Use the tool in the same way to free the right end of the old transfer roller. 9. Hold on to the ends of the transfer roller and remove it from the printer. 10. Dispose of the old transfer roller as nonflammable material in accordance with your local regulations. Chapter 6.
Installing a New Transfer Roller 1. Hold the new transfer roller so the arrow on the orange wrapper points toward the front of the printer. Attention: Do not remove the orange wrapper until the transfer roller has been installed in the printer. 2. Position the transfer roller so the ends are over the notches in the frame and the gear end of the shaft is on the right side, as shown in the illustration. 3. Push down on both ends of the transfer roller until they snap securely into place.
4. Remove the orange wrapper by pulling the center tab in the direction of the arrow. 5. Discard the orange wrapper. 6. Reinstall the toner cartridge. If you removed the optional envelope feeder, reinstall it. See “Installing the Envelope Feeder” on page 174 for instructions. 7. Close the front cover. 8. Plug the power cord into printer and the wall outlet. 9. Switch the printer power on. 10. Reset the fuser counter (if this was not done when you installed a new fuser unit).
126 Network Printer 17: User’s Guide
Chapter 7. Installing Printer Options This chapter describes how to install and remove the following options: The SIMM and hard drive (see page 128) The Network Interface Card (see page 135) The duplex unit (see page 140) The 500-sheet paper tray (see page 144) The 500-sheet offset paper output bin option (see page 161) The 10-bin mailbox (see page 167) The envelope feeder (see page 174) Important To verify that an option is installed correctly, print the configuration page.
The SIMM and Hard Drive Options Optional SIMMs include: Dynamic random access memory (DRAM) SIMMs: 4MB, 8MB, 16MB, or 32MB Flash memory SIMMs: 2MB or 4MB Data stream SIMMs: – Adobe PostScript Level 2 – Intelligent Printer Data Stream (IPDS) To install any SIMM or the optional 810MB hard drive, you must remove the controller card (see “Removing the Controller Card” on page 129).
Removing the Controller Card Use the following procedure to remove the controller card: Attention: Do not switch the power off if the printer is printing a page. This action jams the printer. CAUTION: Failure to turn off the printer before working with its internal components can result in electric shock. 1. Switch the printer power off. 2. Unplug the printer from the wall outlet. 3. Remove the power cord from the back of the printer. 4.
Installing a SIMM Important Follow the instructions for handling static-sensitive devices described on page 127. Attention: Printer power should be off before performing this procedure. Use the following procedure to install a SIMM: 1. The controller card must be removed before installing a SIMM. Follow the procedure “Removing the Controller Card” on page 129. 2. Locate the correct socket group for the type of SIMM you are installing.
Make sure the clips on either end of the socket snap into place to hold the SIMM. If necessary, use your thumbs to move the clips upright into the grooves to lock the SIMM in place. 4. Verify that the SIMM is correctly installed in the socket by looking at its position from the sides of the controller card. 5. Reinstall the controller card. Follow the procedure “Reinstalling the Controller Card” on page 134. Chapter 7.
Installing a Hard Drive Important Follow the instructions for handling static-sensitive devices described on page 135. Attention: Printer power should be off before performing this procedure. Use the following procedure to install a hard drive: 1. The controller card must be removed before installing the hard drive. Follow the procedure “Removing the Controller Card” on page 129. 2. Unpack the hard drive. 3. Position the hard drive with the four screws facing the four matching holes on the controller card.
4. Push the hard drive firmly into the card and slide it down toward the connector at the bottom of the controller card. The pins on the hard drive should be firmly seated in the connector slots. 5. Reinstall the controller card. Follow the procedure “Reinstalling the Controller Card” on page 134. Chapter 7.
Reinstalling the Controller Card Use the following procedure to reinstall the controller card: 1. Place the controller card into the guide channels at the top and bottom of the back opening. Slide the controller card back into the printer. Note that the latches click when the controller card is in the correct position. 2. Tighten the thumbscrews at the top and bottom of the controller card mounting bracket. 3. Connect the power cord to the back of the printer. 4.
The Network Interface Card The Network Printer 17 attaches to networks and other system configurations through these optional cards: IBM Network Card for Ethernet (10BaseT/10Base2) IBM Network Card for Token Ring IBM Twinax SCS Interface Card IBM Coax SCS Interface Card If you have purchased optional network interface cards for your printer, install them in the printer following the steps listed in this section. Two cards to connect to two different systems can be installed.
Installing a Network Interface Card Important Follow the instructions for handling static-sensitive devices described on page 127. Use the following procedure to install a Network Interface card: 1. Unpack the network interface card, and set aside the software and documentation that arrived with the card. 2. If you are installing a token ring card, you must complete the following procedure to set the line speed for the card. If you are not installing a token ring card, skip this step and go to Step 3. a.
If you are installing the card for a 16Mbps network, place a jumper over the pins labeled 16. 3. Switch the printer power off. Attention: Do not switch the power off if the printer is printing a page. This action jams the printer. CAUTION: Failure to turn off the printer before working with its internal components can result in electric shock. 4. Unplug the printer from the wall outlet. 5. Remove the power cord from the back of the printer. 6. Move to the back of the printer.
7. Loosen and remove the thumbscrews that hold the slot cover. Remove the cover and store it for future use. 8. Insert the card into the slot, aligning it with the two guides at the top and bottom of the slot. Slide the card vertically into these guides, pushing slowly and firmly until you can feel the card seat into the socket.
9. Tighten the thumbscrews. 10. If you have a second card to install, repeat Steps 7 to 9. 11. Now that you have installed the card, your system administrator will need to configure the printer and its computing environment. See IBM Network Printers: Ethernet and Token Ring Configuration Guide for Ethernet and Token Ring cards. See IBM Network Printers: Twinax/Coax Configuration Guide for twinax and coax cards. These documents are shipped with the cards. Chapter 7.
The Duplex Unit Option This section describes how to install and remove the optional duplex unit. The duplex unit should be installed before installing the 500-sheet paper tray option or other options that increase the weight of the printer. The optional duplex unit allows you to make two-sided prints. Acceptable paper sizes and weights for use with the duplex unit are as follows: Paper Size A4, Letter, 13-in. Legal (Folio), 14-in.
5. Unpack the duplex unit. 6. Place the duplex unit into the guide channels that are located on both sides of the back opening and slide the unit into the printer. Keep pushing until the duplex unit locks into place. 7. Close the back cover. 8. Connect the power cord to the back of the printer. 9. Connect the other end of the power cord to a grounded AC outlet. 10. Switch the printer power on.
Removing the Duplex Unit Use the following procedure to remove the duplex unit: 1. Switch the printer power off. 2. Unplug the printer from the wall outlet. 3. Remove the power cord from the back of the printer. CAUTION: Do not touch the fuser (labeled) inside the printer. It can be extremely hot. Always wait at least 40 minutes for the fuser to cool down. 4. Press the release lever to open the back cover. CAUTION: Do not touch the small motor that is located at the right end of the duplex unit.
7. Connect the power cord to the back of the printer. 8. Connect the other end of the power cord to a grounded AC outlet. 9. Switch the printer power on. Note: If the operator panel displays any message other than READY, see Appendix B, “Printer Messages” on page 191 for more information. 10. Make sure you update your printer driver to indicate the duplex unit has been removed. Chapter 7.
The 500-Sheet Paper Tray Option (Tray 2, Tray 3) Each 500-sheet paper tray option consists of: A paper tray support unit that attaches to the printer A paper tray that holds the paper and is inserted into the support unit. This section describes how to install one or two paper tray support units with 500-sheet paper trays and how to remove and uncouple the two support units.
Preparing the Printer Use the following procedure to prepare the printer before installing optional paper trays: 1. Switch the printer power off. 2. Unplug the printer from the wall outlet. 3. Remove the power cord from the back of the printer. 4. Unpack the paper tray support unit or units (if you have two). Place each paper tray support unit on a flat stable surface. 5. Remove the tape and packing materials from the paper tray support unit.
6. At the back of the support unit, hold down the cardboard packing material that is inside the paper tray as you pull the paper tray out of the support unit. 7. Remove the cardboard from inside the paper tray and set aside the locking clips that are packed inside the tray. 8. Save the packing materials for future use. 9. If you have two trays, go to “Stacking Two 500-Sheet Paper Trays” on page 147. Otherwise, go to “Placing the Printer on the Paper Tray Support Unit” on page 151.
Stacking Two 500-Sheet Paper Trays Use the following procedure to stack and fasten two optional 500-sheet paper tray support units: 1. Lift one of the paper tray support units by the recessed grips and set it on top of the other support unit. The front of each paper tray must face the same direction. 2. Make sure the upper support unit is aligned with the lower support unit and that the upper unit is correctly seated on the lower unit. The front of the paper trays should be aligned. Chapter 7.
3. Fasten the left side locking clip between the two support units, as follows: a. Snap the end of the locking clip into the notch located on the support unit. b. Close the locking clip. It snaps into place. 4. Fasten the right side locking clip between the two support units, as follows: a. Snap the end of the locking clip into the notch located on the support unit. b. Close the locking clip. It snaps into place.
5. Open the power-cord connector cover that is located on the back panel of the lower support unit. Release the latch and open and remove the cover. 6. To connect power between the two support units, plug the lower support unit power-cord connector into the upper unit plug jack. It snaps into place. Chapter 7.
7. Reinstall the power-cord connector cover onto the lower support unit, as follows: a. Snap the end of the cover into the notch on the support unit. b. Close the cover. It snaps into place.
Placing the Printer on the Paper Tray Support Unit Use the following procedure to place the printer on the paper tray support unit: Attention: Printer power should be off before performing this procedure. 1. Make sure that the support unit (upper unit, if you have two) power-cord connector and wire harness are inside the recessed area of the support unit. Attention: Make sure neither the power-cord connector nor the wire harness hang over the sides of the support unit. Chapter 7.
2. Facing the front of the printer, hold the printer by the recessed grips on both sides, and set it on top of the support unit. Note: Make sure you align the corners of the printer with the corners of the support unit. 3. Making sure the printer is firmly seated on the support unit, fasten the left side locking clip, as follows: a. Snap the end of the locking clip into the notch located on the support unit. b. Close the locking clip. It snaps into place.
4. Fasten the right side locking clip on the support unit, as follows: a. Snap the end of the locking clip into the notch located on the support unit. b. Close the locking clip. It snaps into place. 5. Open the power-cord connector cover that is located on the back panel of the upper support unit. Release the latch and open and remove the cover. Chapter 7.
6. To connect power between the printer and the upper support unit, plug the upper support unit power-cord connector into the printer plug jack. It snaps into place. 7. Reinstall the power-cord connector cover onto the upper support unit, as follows: a. Snap the end of the cover into the notch on the support unit. b. Close the cover. It snaps into place. 8. Connect the power cord to the back of the printer. 9. Connect the other end of the power cord to a grounded AC outlet.
10. Switch the printer power on. Note: If the operator panel displays any message other than READY, see Appendix B, “Printer Messages” on page 191 for more information. CAUTION: The printer is extremely heavy with the optional paper trays installed. Always remove the optional paper tray or trays before lifting the printer. Use care or ask for assistance when you lift the printer. 11.
Removing the 500-Sheet Paper Tray Support Units Use the following procedure to remove the 500-sheet paper tray support unit: 1. Switch the printer power off. 2. Unplug the printer from the wall outlet. 3. Remove the power cord from the back of the printer. 4. Open the power-cord connector cover that is located on the back panel of the lower support unit. Release the latch and open and remove the cover. Note: If two support units are installed, remove both covers. 5.
6. Remove the left locking clips between the printer and the top support unit. Note: If two support units are installed, remove only the joint between the printer and upper support unit. 7. Remove the right locking clips between the printer and the top support unit. Note: If two support units are installed, remove only the joint between the printer and upper support units. Chapter 7.
8. Facing the front of the printer, hold the printer by the recessed grips on both sides, and carefully lift it off the support unit. Set the printer on a flat stable surface. Note: If two support units are installed, they should still be connected with locking clips when you perform this step. 9. Reinstall the power-cord connector covers on the support unit. 10. Store the locking clips for future use. 11. If you have only one support unit, store it for future use.
Uncoupling Two 500-Sheet Paper Tray Support Units 1. Remove the left side locking clip. 2. Remove the right side locking clip. 3. Hold the upper support unit by the recessed grips and lift it off the lower unit. 4. Store the support units and locking clips for future use. Chapter 7.
5. Make sure you update your printer driver to indicate Tray 2 or Tray 2 and Tray 3 have been removed.
The 500-Sheet Offset Paper Output Bin Option This section describes how to install and remove the optional 500-sheet offset paper output bin. You cannot install the 500-sheet offset paper output bin if you already have the mailbox option installed on your printer. Installing the 500-Sheet Offset Paper Output Bin Use the following procedure to install the 500-sheet offset paper output bin: Note: This procedure should be done from the back of the printer. 1. Switch the printer power off. 2.
5. Push up on the underside of the small top cover of the printer and remove it. Note: Do not lose the small top cover. It must be reinstalled if you remove the 500-sheet offset paper output bin. 6. Close the back cover of the printer. 7. Unpack the 500-sheet offset paper output bin and remove the packing cardboard and tape. 8. Hold the paper output bin with the back of the bin facing you.
9. Facing the back of the printer, insert the locating hook on the paper output bin into the far right ventilating slot located on the top right of the printer. Carefully seat the paper output bin onto the printer, taking care to align the plug on the paper output bin with the corresponding receptacle on the top of the printer. 10. Make sure the paper output bin is correctly aligned and firmly seated on the top of the printer. Chapter 7.
11. Lift the paper weight out of the way, open the paper tray on the paper output bin, then return the paper weight to the original position on the paper output bin. 12. If you are printing on long paper, pull out the tray extension. 13. From the Paper Menu, set OUTPUT to OFFSET to set the 500-sheet offset paper output bin as the default output bin (see “Paper Menu” on page 77). 14. Make sure you update your printer driver to indicate the the 500-sheet offset paper output bin (Offset) is installed.
Removing the Offset Paper Output Bin Use the following procedure to remove the 500-sheet offset paper output bin: 1. Switch the printer power off. 2. Unplug the printer from the wall outlet. 3. Remove the power cord from the back of the printer. 4. Fold the paper tray to its stored position and fold the paper weight onto the tray. 5. Facing the back of the printer, press the release buttons with your thumbs while you push up and remove the paper output bin. Chapter 7.
6. Place the paper output bin on a flat stable surface. 7. Reinstall the small top cover. First position the edge of the cover that is closest to the front of the printer and then snap the cover in place. 8. Store the paper output bin for future use. 9. Make sure you update your printer driver to indicate the the 500-sheet offset paper output bin (Offset) has been removed.
The 10-Bin Mailbox Option The mailbox directs finished print jobs to designated bins. You cannot install a mailbox if you already have the 500-sheet offset paper output option installed on your printer. Paper size A4 and Letter Paper weight 20 lb to 28 lb (75 grams/meter2 to 105 grams/meter2) Bin capacity 45 sheets of paper in each bin Installing the 10-Bin Mailbox Use the following procedure to install the 10-bin mailbox: 1. Switch the printer power off. 2. Unplug the printer from the wall outlet. 3.
6. Make sure the mailbox is switched off. CAUTION: Do not touch the fuser (labeled) inside the printer. It can be extremely hot. Always wait at least 40 minutes for the fuser to cool down. 7. Press the release lever and open the back cover.
8. Push up on the underside of the small top cover and remove it. Note: Do not lose the small top cover. It must be reinstalled if you remove the mailbox. 9. Close the back cover of the printer. 10. Hold the mailbox by the grips that are located under the bins and on the back cover. Attention: Use care that you do not accidentally open the back cover of the mailbox while holding it in this position. Chapter 7.
11. Facing the back of the printer, insert the hook on the mailbox into the far right ventilating slot located on the top right of the printer. Carefully seat the mailbox onto the printer, taking care to align the mailbox plug with the corresponding receptacle on the top of the printer.
12. Plug the mailbox power cord into the lower power connector at the back of the mailbox. Plug the free end of the mailbox power cord into the printer. 13. Plug the printer power cord into the upper power connector at the back of the mailbox. Plug the free end of the printer power cord into the wall outlet. 14. Switch on the mailbox power. 15. Switch on the printer power.
16. Use the Mailbox Menu to enable the bins and manage the output. See “Using the Mailbox” on page 44. 17. Make sure you update your printer driver to indicate the mailbox is installed. Removing the Mailbox Use the following procedure to remove the mailbox: 1. Switch the printer power off. 2. Switch the mailbox power off. 3. Unplug the power cord from the wall outlet. 4. Remove both power cords from the back of the mailbox. 5. Unplug the power cord from the back of the printer.
8. Reinstall the small top cover. Position the printer edge of the cover first and then snap the cover in place. 9. Store the mailbox and power cord for future use. 10. Make sure you update your printer driver to indicate the mailbox has been removed. Chapter 7.
The Envelope Feeder Option The envelope feeder lets you print large runs of various envelope sizes. Envelope sizes Commercial #10 — 4.125 x 9.5 in. (104.8 x 241.3 mm) Monarch — 3.875 x 7.5 in (98.4 x 190.5 mm) DL — 110 x 220 mm (4.4 x 8.8 in.) C5 — 62 x 229 mm (6.48 x 9.16 in.) Envelope weights 16 lb to 28 lb (60 grams/meter2 to 105 grams/meter2) Envelope feeder capacity 75 envelopes Installing the Envelope Feeder Use the following procedure to install the envelope feeder: 1.
6. Open the small cover located on the left side of the open auxiliary tray. 7. Squeeze the tab and remove the inner cover. Store the cover for future use. Chapter 7.
8. Position the envelope feeder as shown in the illustration and push it as far as it will go into the auxiliary tray. 9. Plug in the printer. 10. Switch on the printer power. Note: If the operator panel displays any message other than READY, see Appendix B, “Printer Messages” on page 191 for more information. 11. For information on how to use the envelope feeder, see “Loading Envelopes into the Envelope Feeder” on page 40. 12.
Removing the Envelope Feeder Use the following procedure to remove the envelope feeder: 1. Pull out and remove the envelope feeder. 2. Reinstall the inner cover. Chapter 7.
3. Close the small cover. 4. Close the auxiliary tray. 5. Store the envelope feeder for future use. 6. Make sure you update your printer driver to indicate the envelope feeder has been removed.
Chapter 8. Configuring Printer Network Addresses Important Defining the printer's network address should be performed by a network administrator or someone familiar with network addresses. If you have IBM Network Printers: Ethernet and Token Ring Configuration Guide, please refer to it when you configure your Ethernet or Token Ring card.
Setting IP, Subnet Mask, and Gateway Addresses To set an IP, subnet mask, or gateway address for the printer, perform these steps: 1. Press the Online key to take the printer OFFLINE. 2. Press the Menu key until the operator panel displays ETHERNET MENU or TOKEN RING MENU. 3. Press the Item key until the operator panel displays address to change (IP ADDRESS, SUBNET MASK, or GATEWAY ADDRESS). This example shows how to change the IP ADDRESS. 4. Press the Continue/Enter key.
Setting the Locally Administered MAC Address (LAA) Network Administrator Tip Each network card comes with a unique, pre-assigned MAC address printed on its faceplate and set at the factory. The following procedure allows you to use locally administered addresses (LAA) instead of the factory value. Resetting the printer to factory defaults sets the LAA back to the MAC address.
Beware of Beaconing When you turn the printer off, wait at least two or three seconds before turning it back on. A quick off-on may cause a Token Ring card to start beaconing.
Appendix A. Troubleshooting This section provides simple methods for detecting and solving some of the problems that most frequently occur in printing environments. If your printer does not print your job, follow these steps: 1. Turn the printer off and leave it off for approximately ten seconds. Turn it back on. This action resets the printer to its programmed configuration and may clear the error. 2.
Symptom Action Changed toner cartridge and the printer does not work You have installed a new toner cartridge and now want to resume printing, but the printer will not resume printing. Response: Turn off the printer. Open the printer and reseat the toner cartridge. The printer will not print when the toner cartridge is not seated correctly. Printer never prints the job Responses: 1. Make sure that the printer is running by printing a configuration page.
Symptom Action Paper selected from wrong source When mismatches occur between size and source (for example, a job specifies a specific tray and a specific paper size, but the requested tray does not contain the requested paper size), the printer attempts to satisfy the size request first. If no tray contains the requested size, a message may indicate the last tray the printer checked. Note that the job value (set using the printer driver or the application) will override the panel setting.
Symptom Action PostScript printing problem If your printer is not printing PostScript jobs correctly, the printed output will be unformatted and will include unrecognizable characters (including %% identifiers and other font information). Some print jobs such as screen dumps and PCL5e jobs may print correctly. Response: Print a configuration page. See “Printing the Printer Configuration Page” on page 13.
Symptom Action Poor quality shading patterns Shading patterns in your printed images are of poor quality. Response: Make sure the QUALITY item in the Config Menu is not set to REFINE. See “Configuration (Config) Menu” on page 81. Also make sure your printer driver or printer application is not specifying Edge Refinement. Values set in print jobs (either by the print application or the printer driver) override values you set at the printer.
Symptom Action Blank pages If all sheets are blank, the toner supply could be low but the toner sensor is not detecting this condition. Response: Replace the toner cartridge. See “Changing the Toner Cartridge” on page 111 for instructions on removing and replacing the toner cartridge. Random blank pages during a print job can be caused by multiple sheets of paper being fed through the machine simultaneously. Response: Reload the paper tray with fresh, dry paper. Fan the paper before loading it.
Symptom Action Test Menu items are not available If IPDS is the active data stream when the printer is taken offline, the following Test Menu items will not be available: CONFIG PAGE PRINT PS FONTS PRINT PCL FONTS PRINT PS DEMO PRINT SCS CHARS These items reappear after a port timeout occurs (the length of the timeout depends on the host or network attachment you use); they also reappear if you power off the printer, wait ten seconds, and then power on.
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Appendix B. Printer Messages This chapter lists printer messages. Printer status messages are listed alphabetically in the next section, “Status Messages.” Error messages are preceded by a number; see “Error Messages” on page 196. Status Messages BINS OPEN Meaning: The Mailbox bins are open. No password is required. Action: None required. CLOSE BIN nn Meaning: Mailbox bin nn is open. Action: Close the bin. COLD RESET A4 Meaning: The printer is powering up and resetting its defaults from a cold start.
Action: Press the Value key to format the disk. Press the Shift and Value keys simultaneously to continue as if there were no hard drive installed. FLUSHING... Meaning: The printer is canceling a PCL5e or PostScript job. Action: None required. FORMATTING Meaning: The printer is formatting the hard drive. Action: None required. F/W xxxxxxx Meaning: Unknown message (xxxxxxx can be any alphanumeric value). Action: Power the printer off, wait ten seconds, and power the printer back on.
IPDS TWINAX Meaning: The printer is receiving IPDS data through the twinax interface. Action: None required. KEY NOT VALID Meaning: You pressed a key that is not valid. Action: Press another key. In some instances, you may need to press the Online key to use other keys such as the Menu key. MENU LOCKED Meaning: The system administrator has locked the menu by issuing a PJL command from a print job. You cannot change values on this menu. Action: None required.
OPEN BIN nn Meaning: You can now open Mailbox bin nn. Action: Open the bin. PAGES:nnnn Meaning: This is a response to the PAGE COUNT item on the Machine Info Menu, where nnnn is the number of pages the printer has printed. Action: None required. nn PASSWORD NOT VALID Meaning: You entered a Mailbox bin password that is not valid. Action: Enter a valid password. PCL ETHERNET Meaning: The printer is receiving PCL5e data through the Ethernet interface. Action: None required.
Action: None required. PS ETHERNET Meaning: The printer is receiving PostScript data through the Ethernet interface. Action: None required. READY Meaning: The printer is ready to receive data. Action: None required. RECONFIGURING MEMORY Meaning: The printer has received a print job that requires it to adjust print settings for the current page. Action: No action is required. The printer reconfigures its memory settings to print the current page. Afterward, its settings revert to normal.
Error Messages The following error messages require operator intervention; they are listed numerically. 02 TONER LOW Meaning: The toner in the printer cartridge is low. Action: Check the next several pages of printed output. If the print quality is acceptable, press the Continue/Enter key to clear the message. Ensure that a new toner cartridge is available. When the print quality becomes unacceptable, install the new toner cartridge (see “Changing the Toner Cartridge” on page 111).
18 MAILBOX POWER Meaning: The Mailbox is not working. Action: The most common cause of this error is powering on the printer before powering on the mailbox option. Switch the power off to both the printer and the mailbox. Then switch on power to the mailbox. Then switch on power to the printer. 20 PAPER JAM Meaning: Paper has jammed while exiting the printer. Action: See “20 PAPER JAM: Paper Exit Area” on page 58. 21 PAPER JAM Meaning: Paper has jammed near one of the trays.
31 MEMORY ALLOC ERROR Meaning: The printer cannot allocate the memory required to print a job. Action: If the AUTOCONTINU item in the Config Menu is set to ON, printing resumes in thirty seconds. Otherwise, press the Continue/Enter key. Check the current page for errors. 40 MEMORY OPTION ERROR Meaning: A SIMM module is not properly seated in its slot or is in some other way defective. Action: Turn off the printer. Pull out the controller card. Reseat the SIMM module.
47 attachment OPTION ERROR Meaning: The indicated network interface card (attachment) is not communicating with the printer. Action: Reseat the network interface card. 50 ERROR CALL FOR SERVICE Meaning: The fuser is overheating. Action: Turn off the printer for fifteen minutes and then turn on the printer. If the message recurs, call for service. 51 ERROR CALL FOR SERVICE Meaning: A problem has occurred. Action: Call for service.
62 ERROR CALL FOR SERVICE Meaning: The printer has detected an error in the DRAM. Action: Call for service. 63 ERROR CALL FOR SERVICE Meaning: The printer has detected an error in the NVRAM (EEPROM). Action: Call for service. 71 ERROR DISK Meaning: The printer has detected a problem with the hard drive. Action: Call for service. 72 ERROR DISK Meaning: The printer has detected a problem with the hard drive. Action: Call for service.
Action: Press the Continue/Enter key to clear the message. (You may need to press the key more than once.) Then do the following to send the PA signal. 1. Press the Online key to take the printer offline. 2. Press the Menu key until you see the Coax Setup Menu. 3. Press the Item key until you see PA1 or PA2 (whichever signal you want to send). 4. Press the Continue/Enter key to send the signal. 5. Press the Online key to resume printing. Appendix B.
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Appendix C. Specifications and Repackaging This chapter describes environmental and consumable information for purchasing of supplies. It also provides procedures for repackaging the printer for service or relocation.
Clearance Front — 660 mm Sides — 200 mm Back — 450 mm Weight Basic (with tray extended to legal size):18.6 kg (40.9 lb.). With trays extended to legal size, duplex unit, and 500-sheet output bin: 30.5 kg (67.1 lb.). With trays extended to legal size, duplex unit, and mailbox: 37.1 kg (81.6 lb.).
Repackaging the Printer Important! If you intend to ship your printer for service or repairs, pack it in the original container. If you need a new shipping container, contact IBM technical support, or, in the U.S.A. and Canada, call 1-888-IBM-PRINT (1-888-426-7746). Also, make sure you complete and return the Repair Inventory Worksheet with your printer. See “Repair Inventory Worksheet” on page 211. Follow these procedures to repackage your printer for relocating or shipping. 1.
5. Remove the following options from the printer (if installed): 500-sheet paper tray 250-sheet paper tray Offset paper output bin 10-bin mailbox Envelope feeder 6. Open the front cover and remove the toner cartridge. 7. Place the toner cartridge inside a foil bag or the package that it came in. Keep the cartridge level during storage. Note: Do not ship the toner cartridge with the printer. 8.
a. Install the orange/beige spacer on top of the flanges at the left side of the transfer roller. Locate the “L” shaped upper portion of the spacer against the gray frame above the transfer roller. Pivot the spacer downward into place so that it clicks into place securely over the flange. Make sure the spacer is secure and that it holds the transfer roller stationary. b. Install the orange/beige spacer on top of the flanges at the right side of the transfer roller.
c. Install the flat orange/beige spacer to the left of the auxiliary tray pick roll so that the indented edge is secure against the bottom of the pick roll. 9. Remove all paper from the printer tray. 10. Press down on the bottom plate of the paper tray until it snaps into position. Insert the orange/beige spacer and place the tray back into the printer.
11. When you lift the printer, use the recessed grips located at the bottom of each side of the printer. Face the front of the printer to pick it up. Appendix C.
12. Place the printer back into its original packaging. Make sure to install the styrofoam packing shims as shown. 13. Complete and include a copy of the Repair Inventory Worksheet with the printer. Make sure you note all of the printer options that are still installed on the printer. See “Repair Inventory Worksheet” on page 211.
Repair Inventory Worksheet Important! Please make a copy of this worksheet and include it with your printer if you need to ship your printer for repairs. Shipping your printer without this worksheet may delay repairs.
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Appendix D. Print Quality Problems Print Is Too Light Possible Causes Actions You Should Take Economy mode is set on Make sure economy mode is not set. See “Configuration (Config) Menu” on page 81. Density is set too low Make sure that the density is not set to a value less than 6. Reset it to a higher value if necessary. See “Configuration (Config) Menu” on page 81.
Repetitive Marks on the Print Possible Causes Actions You Should Take The paper path is contaminated Print several blank sheets of paper to clear out the contamination The toner cartridge is damaged Replace the toner cartridge with a new one Print Sample Random Deletions or Light Areas on the Print Possible Causes Actions You Should Take There is moisture in the paper Load fresh, dry paper Paper does not meet specification Use recommended paper The toner cartridge seal is still in place Remove
Vertical Marks on the Print Possible Causes Actions You Should Take The toner cartridge is damaged Replace the toner cartridge with a new one Print Sample Vertical Bands of Deletions or Light Areas on the Print Possible Causes Actions You Should Take The toner cartridge is not installed correctly Reinstall the toner cartridge The toner cartridge is damaged Replace the toner cartridge with a new one Print Sample Appendix D.
Entire Print is Black Possible Causes Actions You Should Take The toner cartridge is damaged Replace the toner cartridge with a new one The printer power supply has failed Call for service Print Sample Entire Print Is Blank Possible Causes Actions You Should Take The toner cartridge seal is in place Remove the toner cartridge seal There was a multiple sheet feed Fan the paper The toner cartridge is low on toner Replace the toner cartridge with a new one The toner cartridge is damaged Replace
White Spots Within Black Image Area Possible Causes Actions You Should Take Paper does not meet specification Use recommended paper The toner cartridge is damaged Replace the toner cartridge with a new one Print Sample Printed Image Rubs Off or Smears Possible Causes Actions You Should Take There is moisture in the paper Load fresh, dry paper Paper does not meet specification Use recommended paper The front cover is not fully closed Close the front cover.
The Print Is Damaged Possible Causes Actions You Should Take Paper does not meet specification Use recommended paper There is excessive moisture in the paper Load fresh, dry paper Damaged paper has been loaded in the paper tray Load fresh, dry paper Print Sample The Printed Image Is Blurred Possible Causes Actions You Should Take Paper does not meet specification Use recommended paper There is moisture in the paper Load fresh, dry paper 218 Network Printer 17: User’s Guide Print Sample
Glossary The following terms are defined as they are used in Network Printer 17 documentation. If you do not find the term you need, refer to the index or to the IBM Dictionary of Computing, ZC20-1699 or the IBM Dictionary of Printing, G544-3973. A A4-size paper. Paper that is 210 by 297 mm A5-size paper. Paper that is 148.5 by 210 mm binder holes. A series of holes or slots punched at set intervals that allows the form to be inserted in a loose-leaf or ring binder. binding.
connector. A means of establishing electrical flow. forms. The material on which output data is printed, such as paper or adhesive labels. See preprinted form. cut-sheet paper. Paper that is cut into sheets. data stream. (1) All data transmitted through a data channel in a single read or write operation. (2) A continuous stream of data elements being transmitted, or intended for transmission, in character or binary-digit form, using a defined format. default.
Intelligent Printer Data Stream. An architected host-to-printer data stream that contains both data and controls defining how the data (text, image, graphics, and bar code) is to be presented. IPDS provides a device-independent interface for controlling and managing all-points addressable printers. offline. Not connected to an installed and enabled attachment. Contrast with online. interface. A shared boundary.
pitch. A unit of measurement for the width of a printed character. It identifies the number of graphic characters per inch; for example, 10-pitch has ten graphic characters per inch. Uniformly spaced fonts are measured in pitches. Contrast with point. raster font. A font in which each character is defined by a raster bitmap. point. A unit of measurement for describing type sizes. There are 12 points to a pica, about 72 points to an inch. raster scan.
token ring. A network with a ring topology that passes tokens from one attaching device to another, for example, the IBM Token-Ring Network. diameter, usually copper tubing or copper braid. This type of cable is often used to attach printers to an AS/400 system. toner. (1) In a document-printing machine, image-forming material used in electrostatic processes. (2) A supply item for the printer. The black powder used for printing images. Synonymous with dry ink. two-sided printing.
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Index Numerics 100-sheet auxiliary tray See auxiliary tray 250-sheet tray adjusting paper size 26 guidelines for selecting paper loading paper 25 location 1 500-sheet tray adjusting paper size 38 guidelines for selecting paper installing 144 loading paper 36 location 1 paper supported 144 removing 156 stacking two 147 25 36 A A4-size paper See paper A5-size paper See paper Acrobat PDF files, Adobe 6 address gateway address, changing 180 IP address, changing 180 IPDS port, setting for twinax 101 locally
C CANCEL CX HEX, Test Menu item 76 CANCEL ONLN HEX, Test Menu item 76 Cancel Print key 10 CANCEL TX HEX, Test Menu item 76 canceling print jobs 16 card stock, selecting 22 CASE, Coax SCS Menu item 94 changing Mailbox bin passwords 51 changing the usage kit 117 changing toner 111 characters per inch See CPI cleaning the printer 125 clearance, printer 204 clearing paper jams duplex unit area 63 Mailbox 71 offset paper output bin 70 paper exit area 58 paper tray area 60 toner cartridge area 68 coax attachment,
duplex printing duplex setting ignored 185 specifying layout (BINDING) 78 specifying the printer default 16, 55 turning on or off 79 duplex unit clearing jams 63 installing 140 paper supported 140 removing 142 DUPLEX, Paper Menu item 79 dynamic random access memory See DRAM E EAB, Coax Setup Menu item 99 EARLY COMPL Coax Setup Menu item 99 IPDS Menu item 108 early print completion coax 99 IPDS 108 EDGE-EDGE Coax Setup Menu item 99 IPDS Menu item 108 PCL Menu item 86 Twinax Setup Menu item 101 ejecting stor
form length for PCL5e jobs 86 FORM, PCL Menu item 86 FORMAT DISK, Test Menu item 76 formatting hard drive 76 frequent page jams 188 fuser installing new units 120 removing used unit 117 usage page count 109 FUSER CTR, Machine Info Menu item 109 G GAA See MAC ADDRESS GATEWAY ADDRESS Ethernet Menu item 92 setting from operator panel 180 Token Ring Menu item 90 getting more supplies 111 globally administered address See MAC ADDRESS guidelines for envelopes 40 H hard drive formatting 76 installing 132 help l
L LAA See MAC ADDRESS labels, selecting 22 landscape orientation for PCL5e 85 Language Menu 110 language, changing 19 layout, page See orientation, page LBM, Coax SCS Menu item 95 LEDs See indicator lights left margin, coax SCS 95 legal-size paper See paper letter-size paper See paper letterhead paper, loading 24 lighter print, setting 18 LINE SPACING, Coax SCS Menu item 94 line speed, setting for token ring network card lines-per-inch See LPI lines-per-page for PCL5e jobs 86 loading envelopes 24 envelopes
messages complete listing 191 most common 9 misers (see QUALITY, Config Menu item) MPL, Coax SCS Menu item 94 MPP, Coax SCS Menu item 94 82 N navigating menus 12 network addresses, configuring 179 network interface card installing 136 types supported 135 Network Printer Manager Utility 5 Network Printer Resource Utility 5 NL AT MPP+1, Coax DSC/DSE Menu item noise specification 203 NPM See Network Printer Manager Utility NPRU See Network Printer Resource Utility numbering paper trays 79 O obtaining suppli
paper (continued) loading into auxiliary tray 30 orientation, portrait or landscape for PCL5e selecting 22 sizes supported 22 sources 22 100-sheet auxiliary tray 22 250-sheet tray 22 500-sheet tray 22 envelope feeder 22 selecting default 77 wrong one selected 185 supported for 500-sheet paper tray 144 supported for duplex unit 140 supported for mailbox 167 types not recommended for use 23 weights supported 22 wrong type selected 184 paper jams duplex unit area 63 frequent 188 Mailbox 71 offset paper output
PRINT PCL FONTS, Test Menu item 75 print position (maximum), coax SCS 94 PRINT PS DEMO, Test Menu item 75 PRINT PS FONTS, Test Menu item 75 print quality entire print is black 216 entire print is blank 216 light areas on the print 214, 215 print is too light 213 printed image rubs off or smears 217 random deletions 214 repetitive marks on the print 214 setting from operator panel 82 solving problems 213 the print is damaged 218 the printed image is blurred 218 toner spots on the print 213 vertical bands of
resolution 203 restoring factory defaults, restoring returning the printer 205 76 S SCS character list 75 COAX SCS Menu 93 Twinax SCS Menu 96 SCS ADDR, Twinax Setup Menu item 100 selecting paper 22 service clearance, printer 204 shading, quality problems 187 Shift key 10 shipping the printer 205 SIMM, installing 128 sleep, putting printer to 18 slow printing 185 SNMP 5 solving problems 183 SOURCE, Paper Menu item 77 specifications of printer (power, voltage, temperature, humidity) 203 printer 203 toner ca
TRAY2 (continued) clearing jams 60 Coax SCS Menu item 93 loading paper 36 location 1 selecting as default 77 Twinax SCS Menu item 96 TRAY3 adjusting paper size 38 clearing jams 60 Coax SCS Menu item 93 loading paper 36 location 1 selecting as default 77 Twinax SCS Menu item 96 trays printer default 53 renumbering (TRAY RENUM) 79 selecting default 77 switching 55, 78 troubleshooting 183 coax dumps 76 online hex dumps 76 twinax dumps 76 tumble duplex (BINDING) 78 twinax attachment, installing 135 Twinax SCS M
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