MODEL: IBM-412 ADVANCED HOME/OFFICE 4 LINE TELEPHONE INSTALLATION AND OPERATION GUIDE Please read this manual carefully 1prior to installing your telephone.
TABLE OF CONTENTS FCC INFORMATION ................................................................................................................... 5 IMPORTANT SAFETY INSTRUCTIONS ................................................................................... 6 BATTERY CAUTIONARY INSTRUCTIONS ............................................................................. 7 GETTING STARTED ....................................................................................................................
HEADSET OPERATION .............................................................................................................. 22 Headset Enable/Disable ............................................................................................................... 22 Headset Assembly ....................................................................................................................... 22 Adjusting the Headset Volume .........................................................................
FCC INFORMATION Equipment Notes: Your IBM-412 telephone is registered with the Federal Communications Commission and is in compliance with Part 15J and Part 68 of the FCC Rules and Regulations. On the bottom of this equipment is a label indicating among other information, the FCC Registration Number and Ringer Equivalence Number (REN) for the equipment. You must, upon request, provide this information to your telephone company.
IMPORTANT SAFETY INSTRUCTIONS Before using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electrical shock and injury to persons, including the following: v Read and understand all instructions. v Follow all warnings and instructions marked on the product. v Unplug this product from the wall telephone jack and power outlet before cleaning. Do not use liquid cleaners or aerosol cleaners. Use a damp cloth for cleaning.
BATTERY CAUTIONARY INSTRUCTIONS BATTERIES: CAUTION v Use only 1.5 volt, AA-size batteries, (15A) carbon-zinc or alkaline batteries. (batteries not included.) v Do not dispose of the batteries in a fire. The cells may explode. Check with local codes for possible special disposal instructions. v Do not open or mutilate the batteries. Released electrolyte is corrosive and may cause damage to the eyes or skin. It may be toxic if swallowed.
GETTING STARTED PACKAGE CONTENTS 1. Check to be sure that you have all the following components in the package: 2. Telephone base. 3. Handset. 4. Headset. 5. Normal telephone line cord (2 pc’s). 6. Short telephone line cord. 7. Handset Coiled cord. 8. Handset “Y” adapter. 9. AC power adapter. 10. Quick Reference Guide. 11. This instruction manual.
LOCATION OF CONTROLS AND FEATURES Model IBM-412 Top View Do Not Disturb Key Store Key Conference Key Handset Cradle Page Key Hook Switch Shift Key STORE Handset Catch SHIFT n CONF DND PAGE Intercom Key ICM Speaker Grill Speed Dial/ Extension Keys Flash Key FLASH Transfer Key LINE 4 1 ABC 2 DEF 3 GHI 4 JKL 5 MNO 6 PQRS 7 TUV 8 WXYZ TRNSFR Phone Line Keys 1 through 4 LINE 3 REDIAL Dialing Keypad LINE 2 Redial Key 9 MUTE LINE 1 0 * HOLD q Mute Key # SPKR VOLUME
Ringer Level Control — Permits adjustment of the ringer volume level. Shift — This button enables user to switch between the upper and lower functions of select keys such as speed dial. Speakerphone — Allows hands-free conversation. Speed Dialing — Allows programming of frequently dialed numbers so that they can be dialed with the single press of a button. Tone/Pulse Option — Enables you to switch from pulse (rotary) to tone dialing.
LIGHTS AND CADENCE REFERENCE LIST LED Status Indication Off Line is not in use Flashing Slowly Incoming outside call is ringing On Steady Line is in use by another extension or phone line is not connected Flashing Rapidly Line is on hold by your extension Blink 1 Line in use by you Blink 2 Line on hold by another extension Blink 3 Call being transferred to your extension Off Not in use Flashing Slowly Flashing Rapidly You are making an intercom call or paging You are receiving an interc
INSTALLATION SELECTING A LOCATION TO INSTALL YOUR TELEPHONE The phone may be used on a desk or mounted on a wall. Select a location which meets the following requirements: 1. Near an AC electrical outlet. 2. Near a telephone line jack. 3. Away from any electrical machinery, appliances, and metal walls or filing cabinets. INSTALLING THE BATTERIES The phone requires three 1.5 volt, AA-size batteries, preferably alkaline, (batteries not included).
SINGLE LINE JACKS TWO LINE JACKS RJ 11 JACK RJ 11 JACK RJ 14 JACK RJ 14 JACK LINE 1 LINE 2 LINES 1&2 LINES 3&4 L1/L2 STORE L3/L4 n CONF DND PAGE FLASH 1 ABC 2 4 JKL 5 MNO 7 TUV 8 WXYZ * q 0 VOLUME CONF LINE 4 FLASH LINE 3 TRNSFR LINE 2 REDIAL LINE 1 MUTE SPKR HOLD 9 MUTE HOLD STORE ICM 6 REDIAL PQRS SHIFT # p HEADSET L3/L4 SHIFT n DND PAGE ICM LINE 4 3 DEF TRNSFR GHI L1/L2 1 ABC 2 DEF 3 GHI 4 JKL 5 MNO 6 PQRS 7 TUV 8 WXYZ 9 LIN
FOUR SINGLE LINE JACKS RJ 11 JACK RJ 11 JACK LINE 1 RJ 11 JACK LINE 2 LINE 3 TWO LINE COUPLER RJ 11 JACK LINE 4 TWO LINE COUPLER L1/L2 L3/L4 STORE SHIFT n CONF DND PAGE ICM FLASH LINE 4 1 ABC 2 3 DEF TRNSFR LINE 3 GHI 4 JKL 5 MNO 7 TUV 8 WXYZ 6 REDIAL LINE 2 PQRS 9 MUTE HOLD LINE 1 0 * q # SPKR VOLUME p HEADSET COUNTER TOP/DESK TOP INSTALLATION 1.
Adjusting the Viewing Angle Brackets Adjust the viewing angle brackets (one on each side of the phone) to position the phone to the desired viewing angle. Take care to keep the right side bracket on the right side of the phone and the left bracket on the left side of the phone. These brackets are not interchangeable. The character R or L appears on the inside of each bracket to indicate proper installation. The brackets are adjusted by removing them from the base and reattaching them at desired angle.
Wall Mounting Instructions: 1. Pick up the handset. 2. Slide the handset catch (immediately in front of handset hook flash lever) up and off the handset cradle. 3. Rotate the handset catch a half turn and slide it back into the slot. 4. The handset catch should now extend over the edge. 5. Turn the phone upside down so the underside of the phone faces you. 6. Press down and out on the two tabs located on top of the wall/desk adapter and remove. 7.
TELEPHONE OPERATIONS SETUP LIST OF SYSTEM DEFAULTS The default telephone setup is as follows: Function Tone/Pulse Mode Headset Extension Number Ringer Default Tone Disable 11 On — 4 lines Line Connection Speaker Volume Handset Volume Headset Volume Ringer Volume Speed Dial Area Code On — 4 lines 12th level Minimum level Middle level Middle level Empty Empty You may clear all programmed data and all the parameters will revert to the above default values. To do this: 1. Press [STORE]. 2.
NOTE: The programmable speed dial keys double in function as Direct, Station to Station (DSS) keys. The uppermost left key is extension (Station) 11, the next key to the right is extension 12, etc. When using the features intercom (ICM) and page, extensions may be dialed by pressing these keys even after each key has also been programmed as a speed dial number. PROGRAMMING TONE OR PULSE MODE Tone mode is the system default. To change the setting to either pulse or tone: 1. Press [STORE]. 2. Press [0], [0].
4. Press [0], [1] for ON or [0], [0] for OFF. 5. Press [MUTE]. 6. A short ring will be heard to signal successful programming. NOTE: The default value is ON for all 4 lines. ADJUSTING VOLUME LEVELS Adjusting Ringer Volume There are 3 levels of volume adjustment (low, middle, and high) for the ringer. 1. Press the [VOLUME] key (beneath the dial keys) up or down when receiving a call or when the phone is idle. NOTE: The default level is the middle level. Adjusting Speakerphone Volume 1.
BASIC OPERATIONS MAKING AN OUTGOING CALL Using the Handset 1. Lift the handset. The first available line is automatically selected. 2. Dial desired number. The display will show the digits as they are dialing. 3. At the end of the call, return the handset to the base. Using the Speakerphone (hands free) 1. Press the speakerphone [SPKR] key. The first available line is automatically selected. 2. Dial the desired number. 3. At the end of the call, press [SPKR] to hang up.
USING AUTO REDIAL If the phone number dialed is busy or not answered, the phone can automatically redial the number approximately every 60 seconds up to 10 times. 1. Press an available [LINE] key [LINE1, LINE2, LINE3, or LINE4] 2. Press [REDIAL]. The [REDIAL] LED will flash and the [MUTE] key will be lit, indicating the phone is in Auto Redial mode. No further action is required. To cancel Auto Redial: 1. Press [REDIAL] and hang up the phone. ANSWERING AN INCOMING CALL Using the Handset 1.
HEADSET OPERATION A headset has been included for your convenience to provide optional hands-free operation. 1. To use the headset, you must ENABLE it. The default value is DISABLE. 2. Once headset operation mode is enabled, your telephone unit won’t detect the status of the hook switch (under the handset). 3. On-hook and off-hook functions are then activated by the [SPKR] button until you disable this function.
MAKING AN OUTGOING CALL USING THE HEADSET 1. The [SPKR] LED will flash to indicate the phone is in headset mode. 2. Press the [SPKR] key. An available line is automatically selected. 3. Dial the desired number, using standard dial pad, speed dial or redial keys. ANSWERING AN INCOMING CALL USING THE HEADSET 1. Press the flashing [LINE] key (Lines 1-4) to pick up the ringing outside line. 2. Another option is to press the [SPKR] key to pick up the ringing outside line automatically.
INTERCOM The Intercom function allows extension-to-extension conversations (phones must be connected to [LINE 1]). That means you can speak with another party without having to dial seven digits (using an outside line). As you direct an intercom call to an extension that extension will ring and display a flashing ICM LED. DIRECT STATION SELECT (DSS) KEYS The phone system is preprogrammed so that with the touch of a button, you can dial any of the extensions 11–22.
ANSWERING AN INTERCOM CALL Answering an Intercom Call with the Handset 1. Lift the handset. You will know you are receiving an intercom call because the [ICM] LED flashes, and you will hear the distinct ICM ring (a double ring). 2. Your phone will automatically connect the intercom call, so you are free to begin your conversation. Answering an Intercom Call with the Headset 1. Press the flashing [ICM] key or press the [SPKR] key to receive your intercom call. 2.
PAGING Paging differs from Intercom calling in that the party called does not have to answer the phone in order to hear your message. This permits the caller to broadcast a message to one or all other phone extensions. PAGING A SPECIFIC EXTENSION (INDIVIDUAL PAGE) 1. Press the [PAGE] key. (You may use the handset, headset or speakerphone to place the call.) The [ICM] LED will be lit. 2. Dial the desired phone extension or press one of the DSS keys. RECEIVING AN INDIVIDUAL PAGE 1.
TELEPHONE FEATURES AND OPERATIONS PAUSE You may use this feature to create a dialing pause between digits during a call. Typically, the PAUSE function is most useful for programming dialing delays in long number sequences of certain Speed Dial numbers such as voicemail codes, international phone numbers, and personal banking authorizations. Each time you press the [REDIAL] key, you add a three second delay to the dialing sequence (you may do this more than once to create a longer delay.
1. To activate the DND function, press the [DND] key. 2. To cancel DND, press the [DND] key again. LINE PRIVACY A line in use will always maintain privacy unless you cancel it to allow other phones in the system to join your call. Line Privacy is active by default to ensure conversation privacy. 1. To cancel Line Privacy: While speaking, press the [LINE] key that the call is on. You will hear a short ring indicating that you have released Line Privacy.
3. Press the [SHIFT] key. 4. Press the desired Speed Dial key. A short ring will be heard to signal successful programming. The [SHIFT] LED will revert to dark immediately after pressing the Speed Dial key. Storing the Last Number Dialed into the First Group of Speed Dial Memory 1. Press the [STORE] key. 2. Press [REDIAL]. 3. Press the Speed Dial key. A short ring will be heard to signal successful programming. Storing the Last Number Dialed into the Second Group of Speed Dial Memory 1.
2. Press [*]. 3. Press [SHIFT]. 4. Press the Speed Dial key that you wish to erase. A ring tone will be heard signaling successful deletion of the Speed Dial number. CONFERENCE CALLING When speaking with an outside party, you can include a third person into the conversation for a threeperson conference call. The third person may be an internal or external party. Conference Call with an External Party 1. While in conversation, press the [HOLD] key and make the second call on another available line. 2.
TECHNICAL SPECIFICATIONS Flash Rate for Lights On Steady: Solid light. Flashing Slowly: 1 sec on, 1 sec off, repeatedly. Flashing Rapidly: 0.125 sec on, 0.125 sec off, repeatedly. Blink 1: 1.875 sec on, 0.125 sec off, repeatedly. Blink 2: 0.875 sec on, 0.125 sec off, repeatedly. Blink 3: 0.125 sec on, 0.875 sec off, repeatedly. Sound Rate of Intercom Buzzer Ring: 0.25 sec on. Double ring: 0.25 sec on, 0.25 sec off, 0.25 sec on, 0.25 sec off. ICM ring: 0.25 sec on, 0.25 sec off, 0.
CARE AND MAINTENANCE Your IBM-412 telephone has been designed to give years of trouble free service. It is a sensitive electromechanical instrument. To assure its longevity, please read the following maintenance instructions. 1. Keep the IBM-412 away from heat as high temperatures can shorten the life of the electrical components and distort or melt its plastic parts. 2. The IBM-412 should be kept free of dust and moisture. If it gets wet, wipe it dry immediately.
TROUBLESHOOTING Intercom, line status, auto-answer, privacy or auto-line selection are inoperable. v Check if Lines 1 and 2 are cross wired in the wall jack. v If used, see if you may have installed your 2-line adapter incorrectly. v Be sure all extensions in the system are connected to [LINE 1]. v Check the assigned extension codes, making sure they are unique. v Be sure the length of cable between stations does not exceed 300 feet.
Handset doesn’t appear to be working. v Check to see if your phone is in headset mode. If the [SPKR] key is flashing, you are in headset mode and need to deactivate this in order to turn on the handset. v Make sure the handset cord is connected at both ends. Intercom service doesn’t appear to work. v Check to make sure the phone lines for all extensions are set up consistently, meaning that all phones are properly wired for [LINE 1], 2, 3 and 4. Review “Connecting Your Telephone Lines” section.
LIMITED WARRANTY STATEMENT Statement of limited warranty: TT Systems LLC warrants that for a period of one year from the date of purchase that this product 1) is free from defects in materials and workmanship and 2) conforms to its specifications. If this product does not function as warranted during the warranty period, TT Systems LLC, at its option, will either replace this product with one that is functionally equivalent or will refund your purchase price.
WALL MOUNTING TEMPLATE PLACE THIS TEMPLATE ON THE WALL. THE LOCATION OF THE SCREWS IS INDICATED BY THE CENTERS OF THE CROSSED LINES.
