ThinkPad® A21e Service and Troubleshooting Guide
Note Before using this information and the product it supports, be sure to read the general information under “Appendix A. Important safety instructions” on page 39 and “Appendix B. Product warranties and notices” on page 45 . DANGER v To avoid electric shock hazard, connect and disconnect cables appropriately when installing, moving or opening the covers of this product or attached devices. Use the power cord with a properly grounded outlet.
Finding information with Access ThinkPad Join an interactive community of ThinkPad users to access mobile resources, read tips and true stories, and share your own advice. Customize your ThinkPad with accessories, software and services. A one-click guide to service on the Web for your ThinkPad. Your gateway into a comprehensive help system, offering information about all of your ThinkPad computer hardware and software features. A quick way to search the help system. © Copyright IBM Corp.
Whenever you have a question about your computer, or wish to view IBM Web sites, simply press the ThinkPad button to open Access ThinkPad. Click one of the Internet buttons to join an interactive ThinkPad Web community, or to directly access information about accessories and software updates, small business offerings, and help and support. Access ThinkPad includes a comprehensive, on-board help and information center for your computer. It travels with you, eliminating the need to carry reference manuals.
Some of the topics in your help system contain brief video clips that show you how to perform certain tasks, such as replacing your battery, inserting a PC card, or upgrading your memory. Use the controls shown to play, pause, and rewind the video clip.
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Contents Finding information with Access ThinkPad Chapter 1. Overview of your new ThinkPad computer . . . . . . . . . . . . Your ThinkPad at a glance . . . . . . Features . . . . . . . . . . . . . Specifications . . . . . . . . . . . Caring for your ThinkPad computer . . . Chapter 2. Solving computer problems Diagnosing problems . . . . . . . Troubleshooting . . . . . . . . . Error messages . . . . . . . . Errors without messages . . . . . Password problems . . . . . . A power switch problem . . . . .
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Chapter 1. Overview of your new ThinkPad computer Your ThinkPad at a glance Features . . . . . . . © Copyright IBM Corp. 2000 . . . . . . . . . . . . . 2 . 3 Specifications . . . . . . . . . Caring for your ThinkPad computer . . . . . . 5 .
Your ThinkPad at a glance Your ThinkPad at a glance 2 ThinkPad® A21e Service and Troubleshooting Guide
Features Features Processor v Intel® Celeron™ processor Memory v Built-in: 64 MB v Maximum: 256 MB Storage device v 2.5-inch hard disk drive: 20 GB Display The color display uses TFT technology: v Size: 12.1, 13.3, or 14.1 inch, depending on the model v Resolution: – LCD: Up to 1024-by-768, depending on the model – External monitor: Up to 1600-by-1200 v Brightness control Keyboard v 84-key, 85-key, or 89-key v TrackPoint® v Fn key function v ThinkPad button v Volume control buttons v ThinkLight Chapter 1.
Features External interface v Serial connector (EIA-RS232D) v Parallel connector (IEEE 1284A) v External-monitor connector v v v v v v PC Card slot ( Type I, Type II, or Type III PC Card) Headphone jack Line-in jack Microphone jack Universal Serial Bus (USB) connector RJ11 telephone connector (available if the modem Mini-PCI Card or the Combo Mini-PCI Card is installed) v RJ45 Ethernet connector (available if the Ethernet Mini-PCI Card or the Combo Mini-PCI Card is installed) v Ultrabay™ 2000 v Expansion c
Specifications Specifications Size v Width: 304.8 mm (12.0 in.) v Depth: 254.0 mm (10.0 in.) v Height: 35.6 mm (1.4 in.) Environment v Maximum altitude without pressurization: 3048 m (10,000 ft) v Temperature – At altitudes up to 2438 m (8000 ft) - Operating with no diskette: 5° to 35°C (41° to 95°F) - Operating with a diskette: 10° to 35°C (50° to 95°F) - Not operating: 5° to 43°C (41° to 110°F) – At altitudes above 2438 m (8000 ft) - Maximum operating temperature, 31.
Caring for your ThinkPad computer Caring for your ThinkPad computer Though your computer is designed to function reliably in normal work environments, you need to use common sense in handling it. By following these important tips, you will get the most use and enjoyment out of your computer.
Caring for your ThinkPad computer v Use a quality carrying case that provides adequate cushion and protection. Do not pack your computer in a tightly packed suitcase or bag. Handle storage media and drives properly v If your computer comes with a diskette drive, avoid inserting diskettes at an angle and attaching multiple or loose diskette labels, as these can lodge in the drive.
Caring for your ThinkPad computer v Only an authorized IBM ThinkPad repair technician should disassemble and repair your computer. v Do not modify or tape the latches to keep the display open or closed. v Take care not to turn your computer over while the ac adapter is plugged in. This could break the adapter plug. v Turn off your computer if you are replacing a device in a device bay, or else verify that the device is warm- or hot-swappable.
Chapter 2. Solving computer problems Diagnosing problems . . . . . Troubleshooting . . . . . . . Error messages . . . . . . Errors without messages . . . Password problems . . . . A power switch problem . . . Keyboard problems . . . . TrackPoint problems . . . . Standby or hibernation problems © Copyright IBM Corp. 2000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 11 11 14 15 15 15 16 17 Computer screen problems . Battery problems . . . . Hard disk drive problems .
Solving computer problems Diagnosing problems If you have a problem with your computer, you can test it by using PC-Doctor for Windows. To run PC-Doctor for Windows, do as follows: 1. Click Start. 2. Move the cursor to Programs and then to PC-Doctor for Windows. 3. Click PC-Doctor for Windows. 4. Choose either the Quick Test or the Standard Test. Attention Running the Quick Test set can take 10 minutes or longer. Make sure you have time to run the entire test; do not interrupt the test while it is running.
Solving computer problems Troubleshooting If you do not find your problem here, refer to access ThinkPad, your on-board help system. Open Access ThinkPad by pressing the ThinkPad button. The following section only describes problems that might prevent you from accessing this help system. Error messages Note: 1. In the charts, x can be any character. 2. The version of PC-Doctor referred to here is PC-Doctor for Windows.
Solving computer problems Message Cause and action 0220: Monitor type error The monitor type does not match the type specified in CMOS. Run the IBM BIOS Setup Utility to make sure that your monitor type matches the type specified in the utility. 0230: Shadow RAM error The shadow RAM failed. Test your computer’s memory with PC-Doctor. If you added a memory module just before turning the computer on, reinstall it. Then test the memory with PC-Doctor. 0231: System RAM error The system RAM failed.
Solving computer problems Message Cause and action 1801: Attached docking station is not supported – shut down computer and remove from docking station The computer is attached to a docking station that is not supported by ThinkPad A21e. Shut down the system and detach it from the docking station. The power-on password prompt appears. A power-on password or a supervisor password is set. Type the password and press Enter to use the computer.
Solving computer problems Message Cause and action UNSUPPPORTED MEMORY CONFIGURATION: Maximum memory size 256MB. Shut down computer and remove extra memory. The size of the installed memory module is over capacity for the system. ThinkPad A21e supports a memory size of equal or less than 256MB. Shut down the system and remove the installed DIMM. CardBus Configuration Error—Device Disabled Press F1 to go to the IBM BIOS Setup Utility. Press F9 and then Enter to load the default setting.
Solving computer problems Problem: When I turn on the machine, only a white cursor appears on a blank screen. Solution: First, reboot your system by pressing Ctrl+Alt+Del. If that does not work, hold down the power switch for more than 4 seconds. If this does not resolve the problem, you may need to reinstall your operating system. Password problems Problem: I forgot my password.
Solving computer problems Problem: Some or all keys on the keyboard do not work. Solution: If the problem occurred immediately after the computer returned from standby mode, enter the power-on password if one has been set. If an external keyboard is connected to the computer via a ThinkPad Port Replicator, the numeric keypad on your computer does not work. Use the numeric keypad on the external keyboard. If an external numeric keypad or a mouse is connected to the computer via a ThinkPad Port Replicator: 1.
Solving computer problems Problem: The mouse or pointing device does not work. Solution: Make sure that the pointing-device cable is enabled in the ThinkPad Configuration Program. Make sure that the mouse or pointing-device cable is securely connected to the computer via the ThinkPad Port Replicator. Try using the TrackPoint. If the TrackPoint works, the error may be due to the mouse. If your mouse is incompatible with the IBM PS/2® mouse, disable the TrackPoint, using the ThinkPad Configuration Program.
Solving computer problems If these items are correct, have the computer serviced. Problem: The critical low-battery error message appears, and the computer immediately turns off. Solution: The battery power is getting low. Connect the ac adapter to the computer, or replace the battery pack with a fully charged one. Problem: The computer display remains blank after you take action to return from a sleep mode. Solution: Check whether an external monitor was disconnected while the computer was in standby mode.
Solving computer problems For Windows NT: 1. Double-click the System icon in the Control Panel. 2. Select Intel EtherExpress PRO Adapter, and click Startup... 3. Select Disabled. 4. 5. 6. 7. Click OK. Click Close. Close all windows. Restart the computer by powering it off and on again. Problem: Your computer does not enter standby or hibernation mode. Solution: Check if any option has been selected to disable your computer from entering standby or hibernation mode.
Solving computer problems For Windows NT: If you have enabled the CD-ROM AutoRun feature, the computer does not enter standby mode through the timer . To enable the timer in this situation, edit the configuration information in the registry as follows: HKEY_LOCAL_MACHINE\SYSTEM\ CurrentControlSet\Services\Cdrom\ Autorun: 0x1 > Autorun: 0 Problem: The Fn+F12 key combination does not make the computer enter hibernation mode. Solution: Enable hibernation mode as follows: For Windows 98: 1.
Solving computer problems Computer screen problems Problem: The screen is blank. Solution: Press Fn+Home key to make the screen brighter. If the problem persists, do the “Solution” in the problem below. Problem: The screen is unreadable or distorted. Solution: Make sure that: v The display device driver is installed correctly. v The display resolution and color depth are correctly set. v The monitor type is correct. To check these settings, do as follows: For Windows 98 or Windows 2000: 1.
Solving computer problems Problem: Incorrect characters appear on the screen. Solution: Did you install the operating system or application program correctly? If they are installed and configured correctly, have the computer serviced. Problem: The screen stays on even after you turn off your computer. Solution: Press and hold the power switch for 4 seconds or over to turn off your computer. Problem: Missing, discolored, or bright dots appear on the screen every time you turn on your computer.
Solving computer problems Problem: Your computer shuts down before the battery status indicator shows empty, -or- Your computer operates after the battery status indicator shows empty. Solution: Discharge and recharge the battery. Problem: The operating time for a fully charged battery is short. Solution: Discharge and recharge the battery. If your battery’s operating time is still short, use a new battery. Problem: The computer does not operate with a fully charged battery.
Solving computer problems Other problems Problem: The computer locks or does not accept input. Solution: Your computer may lock when it enters standby mode during a communication operation. Disable the standby timer when you are working on the network. To turn off the computer, press and hold the power switch for 4 seconds or more. Problem: The computer does not turn off with the power switch.
Solving computer problems Starting BIOS Setup Utility Your computer provides a program, called IBM BIOS Setup Utility, that enables you to select various setup parameters. The panels in this utility are as follows: v Config: Change the configuration of your computer. v Date/Time: Set the date and time. v Password: Set a password. v Startup: Set the startup device. v Restart: Restart the system. Note: You can set many of these parameters more easily by using the ThinkPad Configuration Program.
Solving computer problems Recover pre-installed software If the data on your hard disk drive is damaged or accidentally erased, you can restore the software that was shipped with your computer. This software includes your pre-installed operating system, applications, and device drivers. To restore your pre-installed software, you can use either the Product Recovery program or a Recovery CD. The Product Recovery program is in a section of your hard disk drive that is not displayed by Windows Explorer.
Solving computer problems 6. Restart the system by pressing Ctrl+Alt+Del or by turning the computer off and then on again. Your computer will restart with the pre-installed operating system, drivers, and software. Note: Network drivers are not automatically restored with Windows NT 4.0; you will need to reinstall them. To use a Recovery CD to restore your pre-installed software, do the following: 1. 2. 3. 4. If you computer has a CD-ROM or DVD-ROM drive, connect it.
Solving computer problems To create a Recovery Repair diskette The Recovery Repair diskette is used to recover the prompt that is needed to access the Product Recovery program, if the prompt does not appear. Make a Recovery Repair diskette and save it for future use. To make a Recovery Repair diskette: 1. Shut down and restart your computer. 2. At the prompt, press F11. (The option to press F11 appears for only a few seconds. You must press F11 quickly.) The Product Recovery program main menu appears. 3.
Upgrading the hard disk drive Upgrading the hard disk drive You can increase the storage capacity of your computer by replacing the hard disk drive with one of greater capacity. You can purchase a new hard disk drive from your IBM reseller or IBM marketing representative. Note: Replace the hard disk drive only if you upgrade it or have it repaired. The connectors and bay of the hard disk drive were not designed for frequent changes, or drive swapping.
Upgrading the hard disk drive 5. Open the computer display; then stand the computer on its side and remove the hard disk drive by pulling the cover away from the computer. 6. Detach the cover from the hard disk drive. 7. Attach the cover to a new hard disk drive. 8. Insert the hard disk drive and its cover into the hard disk drive bay; then firmly install them. Note: Make sure that the label on the hard disk drive faces to the bottom of the computer. 9. Reinstall the screw. 10. Reinstall the battery. 11.
Replacing the battery Replacing the battery To replace the battery, do as follows: 1. Turn off the computer, or enter hibernation mode. Then disconnect the ac adapter and all cables from the computer. Note: If you are using a PC Card, the computer may not be able to enter hibernation mode. If this happens, turn off the computer. 2. Close the computer display, and turn the computer over. 3. Slide the battery latch to the unlock position 1 ; then remove the battery 2 . 4.
Replacing the battery 32 ThinkPad® A21e Service and Troubleshooting Guide
Chapter 3. Getting help and service from IBM Getting help and service . Getting help on the Web . © Copyright IBM Corp. 2000 . . . . . . . . . . . . . 34 . 34 Getting help by fax Calling IBM . . . . . . . . . . . . . . . . . . . . 35 .
Getting help and service Getting help and service If you need help, service, technical assistance, or just want more information about IBM products, you will find a wide variety of sources available from IBM to assist you. This section contains information about where to go for additional information about IBM and IBM products, what to do if you experience a problem with your computer, and whom to call for service should it be necessary.
Getting help and service Getting help by fax If you have a touch-tone telephone and access to a fax machine, in the U.S. and Canada you can receive by fax marketing and technical information on many topics, including hardware, operating systems, and local area networks (LANs). You can call the IBM Automated Fax System 24 hours a day, 7 days a week. Follow the recorded instructions, and the requested information will be sent to your fax machine. In the U.S.
Getting help and service If possible, be near your computer when you make your call in case the technical assistance representative needs to help you resolve a computer problem. Please ensure that you have downloaded the most current drivers and system updates, run diagnostics, and recorded information before you call.
Getting help and service Country or region Language Telephone Number Hong Kong Cantonese 2825-6900 Ireland English 01-815 9202 Italy Italian 02-482 9202 Japan Japanese 0120-887-870 Luxembourg French 298-977 5063 Mexico Spanish 01-800-426-1000 387-5991 Netherlands Dutch 020-504 0501 New Zealand English 0800-446-149 Norway Norwegian 23 05 32 40 Peru Spanish 349-0050 Portugal Portuguese 21-791 51 47 Spain Spanish 91-662 4916 Sweden Swedish 08-751 52 27 Switzerland Ger
Getting help and service 38 ThinkPad® A21e Service and Troubleshooting Guide
Appendix A. Important safety instructions DANGER Electric current from power, telephone, and communication cables is hazardous. To avoid shock hazard, connect and disconnect cables as shown below when installing, moving, or opening the covers of this product or attached devices. The 3-pin power cord must be used with a properly grounded outlet. To Connect To Disconnect Turn everything OFF. Turn everything OFF. First, attach all cables to devices. First, remove the power cord from the outlet.
DANGER Reduce the risk of fire and electric shock by always following basic safety precautions, including the following: v Do not use your computer in or near water. v During electrical storms: – Do not use your computer with the telephone cable connection. – Do not connect the cable to or disconnect it from the telephone outlet on the wall. DANGER If the rechargeable battery pack is incorrectly replaced, there is danger of an explosion. The battery pack contains a small amount of harmful substances.
DANGER Follow the instruction below when installing or reconfiguring the Mini PCI option. To avoid shock hazard, disconnect all the cables and the ac adapter when you install the Mini PCI option or open the covers of the system or attached devices. Electrical current from power, telephone, and communication cables in hazardous. CAUTION: When you have added or upgraded a Mini PCI Card or a memory card, do not use your computer until you have closed the cover. Never use the computer when the cover is open.
Use caution when installing or modifying telephone lines. Avoid using a telephone (other than a cordless type) during an electrical storm. There may be a remote risk of electric shock from lightning. Do not use the telephone to report a gas leak in the vicinity of the leak. Laser compliance statement The CD-ROM or DVD-ROM drive, which can be installed in the IBM ThinkPad computer is a laser product. The drive’s classification label (shown below) is on the surface of the drive.
DANGER Emits visible and invisible laser radiation when open. Avoid direct eye exposure. Do not stare into the beam or view it directly with optical instruments. Save these instructions. Appendix A.
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Appendix B. Product warranties and notices Warranty Statements The warranty statements consist of two parts: Part 1 and Part 2. Part 1 varies by country. Part 2 is the same for both statements. Be sure to read both the Part 1 that applies to your country and Part 2.
During the warranty period IBM or your reseller, if approved by IBM to provide warranty service, will provide repair and exchange service for the Machine, without charge, under the type of service designated for the Machine and will manage and install engineering changes that apply to the Machine.
IBM or your reseller provides certain types of repair and exchange service, either at your location or at a service center, to keep Machines in, or restore them to, conformance with their Specifications. IBM or your reseller will inform you of the available types of service for a Machine based on its country of installation. IBM may repair the failing Machine or exchange it at its discretion.
Neither IBM nor your reseller is responsible for any of your confidential, proprietary or personal information contained in a Machine which you return to IBM or your reseller for any reason. You should remove all such information from the Machine prior to its return. Production Status Each IBM Machine is manufactured from new parts, or new and used parts. In some cases, the Machine may not be new and may have been previously installed.
subsequently or otherwise. Unless IBM specifies otherwise, the following warranties apply only in the country where you acquire the Machine. Nothing in this Statement of Warranty affects any statutory rights of consumers that cannot be waived or limited by contract. If you have any questions, contact IBM or your reseller. Machine - IBM ThinkPad A21e and the Battery Pack Warranty Period* -One Year *Elements and accessories are warranted for three months.
EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU. IN THAT EVENT, SUCH WARRANTIES ARE LIMITED IN DURATION TO THE WARRANTY PERIOD. NO WARRANTIES APPLY AFTER THAT PERIOD. Items Not Covered by Warranty IBM does not warrant uninterrupted or error-free operation of a Machine. Unless specified otherwise, IBM provides non-IBM machines WITHOUT WARRANTIES OF ANY KIND. Warranty Service To obtain warranty service for the Machine, contact your reseller or IBM. You may be required to present proof of purchase.
a. follow the problem determination, problem analysis, and service request procedures that IBM or your reseller provides, b. secure all programs, data, and funds contained in a Machine, c. provide IBM or your reseller with sufficient, free, and safe access to your facilities to permit them to fulfill their obligations, and d. inform IBM or your reseller of changes in a Machine’s location.
OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. Part 2 - Worldwide Country-Unique Terms ASIA PACIFIC AUSTRALIA: The IBM Warranty for Machines: The following paragraph is added to this Section: The warranties specified in this Section are in addition to any rights you may have under the Trade Practices Act 1974 or other legislation and are only limited to the extent permitted by the applicable legislation.
Guarantees Act 1993 will not apply in respect of any goods which IBM provides, if you require the goods for the purposes of a business as defined in that Act. Limitation of Liability: The following is added to this Section: Where Machines are not acquired for the purposes of a business as defined in the Consumer Guarantees Act 1993, the limitations in this Section are subject to the limitations in that Act. EUROPE, MIDDLE EAST, AFRICA (EMEA) The following terms apply to all EMEA countries.
2. as to any other actual direct damages, IBM’s liability will be limited to the total amount you paid for the Machine that is the subject of the claim. Applicability of suppliers and resellers (unchanged). FRANCE: Limitation of Liability: The following replaces the second sentence of the first paragraph of this Section: In such instances, regardless of the basis on which you are entitled to claim damages from IBM, IBM is liable for no more than: (items 1 and 2 unchanged).
The following sentence is added to the end of the first paragraph of item 2: IBM’s liability under this item is limited to the violation of essential contractual terms in cases of ordinary negligence.
Unless otherwise provided by mandatory law, IBM and your reseller are not liable for any of the following: (items 1 and 2 unchanged) 3) indirect damages, even if IBM or your reseller is informed of their possibility.
Notices This publication was developed for products and services offered in the U.S.A. IBM may not offer the products, services, or features discussed in this document in other countries. Consult your local IBM representative for information on the products and services currently available in your area. Any reference to an IBM product, program, or service is not intended to state or imply that only that IBM product, program, or service may be used.
Web sites. The materials at those Web sites are not part of the materials for this IBM product, and use of those Web sites is at your own risk. Electronic emission notices Federal Communications Commission (FCC) Statement ThinkPad A21e, machine type 2655 This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
Industry Canada Class B Emission Compliance Statement This Class B digital apparatus complies with Canadian ICES-003. Avis de conformité à la réglementation d’Industrie Canada Cet appareil numérique de la classe B est conform à la norme NMB-003 du Canada. European Community Directive Conformance Statement This product is in conformity with the protection requirements of EU Council Directive 89/336/EEC on the approximation of the laws of the Member States relating to electro-magnetic compatibility.
3. The REN is useful to determine the quantity of devices you may connect to your telephone line and still have those devices ring when your number is called. In most, but not all, areas, the sum of the RENs of all devices should not exceed five (5.0). To be certain of the number of devices you may connect to your line, as determined by the REN (REN:0.7), you should call your local telephone company to determine the maximum REN for your calling area. 4.
Industry Canada requirements Notice The Industry Canada label identifies certified equipment. This certification means that the equipment meets certain telecommunications networks protective, operational, and safety requirements. The Department does not guarantee the equipment will operate to the user’s satisfaction. Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the local telecommunications company.
Avant d’installer ce matériel, l’utilisateur doit s’assurer qu’il est permis de le raccorder aux installations de l’entreprise locale de télécommunication. Le matériel doit également être installé en suivant une méthode acceptée de raccordement. Dans certains cas, les fils intérieurs de l’entreprise utilisés pour un service individuel à ligne unique peuvent être prolongés au moyen d’un dispositif homologué de raccordement (cordon prolongateur téléphonique interne).
the product by Telecom, nor does it provide any sort of warranty. Above all, it provides no assurance that any item will work correctly in all respects with another item of Telepermitted equipment of a different make or model, nor does it imply that any product is compatible with all of Telecom’s network services. 2. This equipment is not capable under all operation conditions of correct operation at the higher speeds for which it is designed. The 33.
Notice for European Union countries Hereby Ambit declares that this ″J07M041.00″ modem is in conformity with the essential requirements and other relevant provisions of Directive 1999/5/EC.
Trademarks The following terms are trademarks of the IBM Corporation in the United States or other countries or both: IBM HelpCenter PS/2 ThinkPad TrackPoint Ultrabay Microsoft, Windows, and Windows NT are trademarks of Microsoft Corporation in the United States and/or other countries. Intel and Celeron are trademarks of Intel Corporation in the United States and/or other countries. (For a complete list of Intel trademarks, see www.intel.com/tradmarx.
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Index A storage device, upgrading 29 Access ThinkPad iii T B telephone, help by 35 testing with PC-Doctor 10 ThinkPad Assistant iii TrackPoint problems 16 battery problems 22 BIOS Setup 25 W C carrying the computer 6 cleaning the computer 8 computer display problems configuration setup 25 warranty 45 Web, help by 34 21 E electronic help iii error messages 11 errors without messages 14 F fax, help by 35 H hard disk problems 23 upgrading 29 hibernation problems 17 I IBM help iii K keyboard pro
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Part Number: 12P1906 (1P) P/N: 12P1906
