ThinkPad® A22e Service and Troubleshooting Guide
Note Before using this information and the product it supports, be sure to read the general information under “Appendix A. Important safety instructions” on page 39 and “Appendix B. Product warranties and notices” on page 45 . DANGER v To avoid electric shock hazard, connect and disconnect cables appropriately when installing, moving or opening the covers of this product or attached devices. Use the power cord with a properly grounded outlet.
Finding information with Access ThinkPad Join an interactive community of ThinkPad users to access mobile resources, read tips and true stories, and share your own advice. Customize your ThinkPad with accessories, software and services. A one-click guide to service on the Web for your ThinkPad. Your gateway into a comprehensive help system, offering information about all of your ThinkPad computer hardware and software features. A quick way to search the help system. © Copyright IBM Corp.
Whenever you have a question about your computer, or wish to view IBM Web sites, simply press the ThinkPad button to open Access ThinkPad. Access ThinkPad includes a comprehensive, on-board help and information center for your computer. It travels with you, eliminating the need to carry reference manuals. Find information about your ThinkPad computer and its features by using the Quick Search or clicking one of the topics shown.
Some of the topics in your help system contain brief video clips that show you how to perform certain tasks, such as replacing your battery, inserting a PC card, or upgrading your memory. Use the controls shown to play, pause, and rewind the video clip.
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Contents Finding information with Access ThinkPad iii Chapter 1. Overview of your new ThinkPad computer . . . . . . . . . . . . Your ThinkPad at a glance . . . . . . Features . . . . . . . . . . . . . Specifications . . . . . . . . . . . Caring for your ThinkPad computer . . . Chapter 2. Solving computer problems Diagnosing problems . . . . . . . Troubleshooting . . . . . . . . . Error messages . . . . . . . . Errors without messages . . . . . A password problem . . . . . . A power switch problem . . . .
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Chapter 1. Overview of your new ThinkPad computer Your ThinkPad at a glance Features . . . . . . . © Copyright IBM Corp. 2001 . . . . . . . . . . . . . 2 . 3 Specifications . . . . . . . . . Caring for your ThinkPad computer . . . . . . 5 .
Your ThinkPad at a glance Your ThinkPad at a glance System-status indicators Computer display ThinkPad button TrackPoint Power-status indicators Ultrabay 2000 2 ThinkPad® A22e Service and Troubleshooting Guide
Features Features Processor v Intel® Celeron™ processor or v Intel Pentium® III processor Memory v Built-in: 64 MB v Maximum: 256 MB or 512 MB, depending on the model Storage device v 2.5-inch hard disk drive: 15 GB or 30 GB, depending on the model Display The color display uses TFT technology: v Size: 13.3 or 14.
Features Diskette drive The diskette drive is shipped with some models. To get the best performance from your diskette drives, use high-quality diskettes (such as IBM diskettes) that meet or exceed the following standards: v 1-MB, 3.5-inch, unformatted diskette: – ANSI (American National Standards Institute) X3.137 – ISO (International Standards Organization) 8860 – ECMA (European Computer Manufacturers Association) 100 v 2-MB, 3.5-inch, unformatted diskette: – ANSI X3.
Specifications Specifications Size v Width: 304.8 mm (12.0 in.) v Depth: 254.0 mm (10.0 in.) v Height: 35.6 mm (1.4 in.) Environment v Maximum altitude without pressurization: 3048 m (10,000 ft) v Temperature – At altitudes up to 2438 m (8000 ft) - Operating with no diskette: 5° to 35°C (41° to 95°F) - Operating with a diskette: 10° to 35°C (50° to 95°F) - Not operating: 5° to 43°C (41° to 110°F) – At altitudes above 2438 m (8000 ft) - Maximum operating temperature, 31.
Caring for your ThinkPad computer Caring for your ThinkPad computer Though your computer is designed to function reliably in normal work environments, you need to use common sense in handling it. By following these important tips, you will get the most use and enjoyment out of your computer.
Caring for your ThinkPad computer v Use a quality carrying case that provides adequate cushion and protection. Do not pack your computer in a tightly packed suitcase or bag. Handle storage media and drives properly v If your computer comes with a diskette drive, avoid inserting diskettes at an angle and attaching multiple or loose diskette labels, as these can lodge in the drive. v If your computer comes with a CD or DVD drive, do not touch the surface of a CD or the lens on the CD or DVD tray.
Caring for your ThinkPad computer v Do not modify or tape the latches to keep the display open or closed. v Take care not to turn your computer over while the ac adapter is plugged in. This could break the adapter plug. v Turn off your computer if you are replacing a device in a device bay, or else verify that the device is warm- or hot-swappable. v If you exchange drives in your computer, reinstall the plastic bezel faces (if supplied).
Chapter 2. Solving computer problems Diagnosing problems . . . . . Troubleshooting . . . . . . . Error messages . . . . . . Errors without messages . . . A password problem . . . . A power switch problem . . . Keyboard problems . . . . TrackPoint problems . . . . Standby or hibernation problems © Copyright IBM Corp. 2001 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 11 11 13 15 15 15 16 17 Computer screen problems . Battery problems . . . . Hard disk drive problems .
Solving computer problems Diagnosing problems If you have a problem with your computer, you can test it by using PC-Doctor® for Windows®. To run PC-Doctor for Windows, do as follows: 1. Click Start. 2. Move the cursor to Programs and then to PC-Doctor for Windows. 3. Click PC-Doctor for Windows. 4. Choose either the Quick Test or the Standard Test. Attention Running the Quick Test set can take 10 minutes or longer.
Solving computer problems Troubleshooting If you do not find your problem here, refer to Access ThinkPad, your on-board help system. Open Access ThinkPad by pressing the ThinkPad button. The following section only describes problems that might prevent you from accessing this help system. Error messages Note: 1. In the charts, x can be any character. 2. The version of PC-Doctor referred to here is PC-Doctor for Windows.
Solving computer problems Message Cause and action 0230: Shadow RAM error The shadow RAM failed. Test your computer’s memory with PC-Doctor. If you added a memory module just before turning the computer on, reinstall it. Then test the memory with PC-Doctor. 0231: System RAM error The system RAM failed. Test your computer’s memory with PC-Doctor. If you added a memory module just before turning the computer on, reinstall it. Then test the memory with PC-Doctor.
Solving computer problems Message Cause and action The hard disk password prompt appears. A hard disk password is set. To use the computer, type the password and press Enter. If you still see the same error message, have the computer serviced. Hibernation error The system configuration changed between the time your computer entered hibernation mode and the time it left this mode, and your computer cannot resume normal operation.
Solving computer problems Solution: If a power-on password is set, press any key to display the power-on password prompt, and then type the correct password and press Enter. If the power-on password prompt does not appear, the brightness level might be set to minimum brightness. Adjust the brightness level by pressing the Fn+Home keys. If the screen still remains blank, make sure that: v The battery pack is installed correctly.
Solving computer problems Note: If your computer has a screen expansion function, you can use the Fn+F8 keys to expand the screen image. A password problem Problem: I forgot my password. Solution: If you forget your power-on password, take your computer to an IBM reseller or marketing representative to have the password canceled. If you forget your hard disk password, IBM will not reset your password or recover data from the hard disk.
Solving computer problems Problem: Some or all of the keys on the keyboard do not work. Solution: If the problem occurred immediately after the computer returned from standby mode, enter the power-on password if one has been set. If an external keyboard is connected to the computer via a ThinkPad Port Replicator, the numeric keypad on your computer does not work. Use the numeric keypad on the external keyboard.
Solving computer problems Problem: The mouse or pointing device does not work. Solution: Make sure that the TrackPoint is enabled in the ThinkPad Configuration Program, and then try using the TrackPoint. If the TrackPoint works, the error might be due to the mouse. Make sure that the mouse or pointing-device cable is securely connected to the computer via the ThinkPad Port Replicator. If your mouse is incompatible with the IBM PS/2® mouse, disable the TrackPoint, using the ThinkPad Configuration Program.
Solving computer problems Problem: The critical low-battery error message is displayed, and the computer immediately turns off. Solution: The battery power is getting low. Connect the ac adapter to the computer, or replace the battery pack with a fully charged one. Problem: The computer display remains blank after you take action to return from a sleep mode. Solution: Check whether an external monitor was disconnected while the computer was in standby mode.
Solving computer problems For Windows NT: 1. Double-click the System icon in the Control Panel. 2. Select Intel EtherExpress PRO Adapter, and click Startup... 3. Select Disabled. 4. 5. 6. 7. Click OK. Click Close. Close all windows. Restart the computer by turning it off and on again. Problem: Your computer does not enter standby or hibernation mode. Solution: Check if any option has been selected to disable your computer from entering standby or hibernation mode.
Solving computer problems For Windows NT: If you have enabled the CD-ROM AutoRun feature, the computer does not enter standby mode through the timer. To enable the timer, disable the AutoRun feature by editing the configuration information in the registry as follows: HKEY_LOCAL_MACHINE\SYSTEM\ CurrentControlSet\Services\Cdrom\ Autorun: 0x1 > Autorun: 0 Problem: The Fn+F12 key combination does not make the computer enter hibernation mode. Solution: Enable hibernation mode as follows: For Windows 98: 1.
Solving computer problems For Windows 2000: Note: To use Fn+F12 for hibernation in Windows 2000, you must have the IBM PM device driver installed on your computer. 1. Start the ThinkPad Configuration Program. 2. Click Power Management. 3. Click the Hibernate tab. 4. Select the Enable hibernate support checkbox. 5. Click OK. Computer screen problems Problem: The screen is blank. Solution: Press the Fn+Home keys to make the screen brighter.
Solving computer problems 4. Check if the color depth and resolution are correctly set. 5. Click Display Type... 6. Make sure “RAGE MOBILITY-M PCI” or “S3 Inc. Savage/IX Display Driver” is shown in the Display Type window. 7. Click OK. 8. Click the Test button in the Settings window. 9. Make sure the output is displayed correctly. Problem: Incorrect characters appear on the screen.
Solving computer problems If the optional Quick Charger is available, use it to charge the over-discharged battery. If the battery cannot be fully charged in 24 hours, use a new battery. Problem: Your computer shuts down before the battery status indicator shows empty, -or- Your computer operates after the battery status indicator shows empty. Solution: Discharge and recharge the battery. Problem: The operating time for a fully charged battery is short. Solution: Discharge and recharge the battery.
Solving computer problems Other problems Problem: The computer locks or does not accept input. Solution: Your computer might lock when it enters standby mode during a communication operation. Disable the standby timer when you are working on the network. To turn off the computer, press and hold the power switch for 4 seconds or more. Problem: The computer does not turn off with the power switch.
Solving computer problems Starting BIOS Setup Utility Your computer provides a program, called IBM BIOS Setup Utility, that enables you to select various setup parameters. The panels in this utility are as follows: v Config: Change the configuration of your computer. v Date/Time: Set the date and time. v Password: Set a password. v Startup: Set the startup device. v Restart: Restart the system. Note: You can set many of these parameters more easily by using the ThinkPad Configuration Program.
Solving computer problems Recover pre-installed software If the data on your hard disk drive is damaged or accidentally erased, you can restore the software that was shipped with your computer. This software includes your pre-installed operating system, applications, and device drivers. To restore your pre-installed software, you can use either the Product Recovery program or a Recovery CD. The Product Recovery program is in a section of your hard disk drive that is not displayed by Windows Explorer.
Solving computer problems To use a Recovery CD to restore your pre-installed software, do the following: Note: Before starting the recovery, refer to the manual shipped with the Recovery CD. 1. If your computer has a CD-ROM or DVD-ROM drive, connect it. 2. Insert the Recovery CD into the CD-ROM or DVD-ROM drive. 3. Save all your files, and turn off your computer. 4. Change the boot sequence as follows: a.
Solving computer problems To create a Recovery Repair diskette The Recovery Repair diskette is used to recover the prompt that is needed to access the Product Recovery program, if the prompt is not displayed. Make a Recovery Repair diskette and save it for future use. To make a Recovery Repair diskette: 1. Shut down and restart your computer. 2. At the prompt, press F11. (The option to press F11 appears for only a few seconds. You must press F11 quickly.) The Product Recovery program main menu appears.
Upgrading the hard disk drive Upgrading the hard disk drive You can increase the storage capacity of your computer by replacing the hard disk drive with one of greater capacity. You can purchase a new hard disk drive from your IBM reseller or IBM marketing representative. Note: Replace the hard disk drive only if you upgrade it or have it repaired. The connectors and bay of the hard disk drive were not designed for frequent changes, or drive swapping.
Upgrading the hard disk drive 5. Open the computer display; then stand the computer on its side and remove the hard disk drive by pulling the cover away from the computer. 6. Detach the cover from the hard disk drive. 7. Attach the cover to a new hard disk drive. 8. Insert the hard disk drive and its cover into the hard disk drive bay; then firmly install them. Note: Make sure that the label on the hard disk drive faces to the bottom of the computer. 9. Reinstall the screw. 10. Reinstall the battery. 11.
Replacing the battery Replacing the battery To replace the battery, do as follows: 1. Turn off the computer, or enter hibernation mode. Then disconnect the ac adapter and all cables from the computer. Note: If you are using a PC Card, the computer might not be able to enter hibernation mode. If this happens, turn off the computer. 2. Close the computer display, and turn the computer over. 3. Slide the battery latch to the unlock position 1 ; then remove the battery 2 . 4.
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Chapter 3. Getting help and service from IBM Getting help and service . Getting help on the Web . © Copyright IBM Corp. 2001 . . . . . . . . . . . . . 34 . 34 Getting help by fax Calling IBM . . . . . . . . . . . . . . . . . . . . 35 .
Getting help and service Getting help and service If you need help, service, technical assistance, or just want more information about IBM products, you will find a wide variety of sources available from IBM to assist you. This section contains information about where to go for additional information about IBM and IBM products, what to do if you experience a problem with your computer, and whom to call for service should it be necessary.
Getting help and service Getting help by fax If you have a touch-tone telephone and access to a fax machine, in the U.S. and Canada you can receive by fax marketing and technical information on many topics, including hardware, operating systems, and local area networks (LANs). You can call the IBM Automated Fax System 24 hours a day, 7 days a week. Follow the recorded instructions, and the requested information will be sent to your fax machine. In the U.S.
Getting help and service If possible, be near your computer when you make your call in case the technical assistance representative needs to help you resolve a computer problem. Please ensure that you have downloaded the most current drivers and system updates, run diagnostics, and recorded information before you call.
Getting help and service Country or region Language Telephone Number Hong Kong Cantonese 2825-6900 Ireland English 01-815 9202 Italy Italian 02-482 9202 Japan Japanese 0120-887-870 Luxembourg French 298-977 5063 Mexico Spanish 01-800-426-1000 387-5991 Netherlands Dutch 020-504 0501 New Zealand English 0800-446-149 Norway Norwegian 23 05 32 40 Peru Spanish 349-0050 Portugal Portuguese 21-791 51 47 Spain Spanish 91-662 4916 Sweden Swedish 08-751 52 27 Switzerland Ger
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Appendix A. Important safety instructions DANGER Electric current from power, telephone, and communication cables is hazardous. To avoid shock hazard, connect and disconnect cables as shown below when installing, moving, or opening the covers of this product or attached devices. The 3-pin power cord must be used with a properly grounded outlet. © Copyright IBM Corp.
DANGER Reduce the risk of fire and electric shock by always following basic safety precautions, including the following: v Do not use your computer in or near water. v During electrical storms: – Do not use your computer with the telephone cable connection. – Do not connect the cable to or disconnect it from the telephone outlet on the wall. DANGER If the rechargeable battery pack is incorrectly replaced, there is danger of an explosion. The battery pack contains a small amount of harmful substances.
DANGER Follow the instruction below when installing or reconfiguring the Mini PCI option. To avoid shock hazard, disconnect all the cables and the ac adapter when you install the Mini PCI option or open the covers of the system or attached devices. Electrical current from power, telephone, and communication cables in hazardous. CAUTION: When you have added or upgraded a Mini PCI Card or a memory card, do not use your computer until you have closed the cover. Never use the computer when the cover is open.
Use caution when installing or modifying telephone lines. Avoid using a telephone (other than a cordless type) during an electrical storm. There may be a remote risk of electric shock from lightning. Do not use the telephone to report a gas leak in the vicinity of the leak. Laser compliance statement The CD-ROM or DVD-ROM drive, which can be installed in the IBM ThinkPad computer is a laser product. The drive’s classification label (shown below) is on the surface of the drive.
DANGER Emits visible and invisible laser radiation when open. Avoid direct eye exposure. Do not stare into the beam or view it directly with optical instruments. Save these instructions. Appendix A.
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Appendix B. Product warranties and notices Warranty Period The warranty period varies by machine type and country or region. Note: v Contact your place of purchase for warranty service information. Some IBM Machines are eligible for on-site warranty service depending on the country or region where service is performed. v A warranty period of 3 years on parts and 1 year on labor means that IBM will provide warranty service without charge for: 1. parts and labor during the first year of the warranty period 2.
specifies otherwise, the following warranties apply only in the country where you acquire the Machine. Nothing in this Statement of Limited Warranty affects any statutory rights of consumers that cannot be waived or limited by contract. If you have any questions, contact IBM or your reseller. The IBM Warranty for Machines IBM warrants that each Machine 1) is free from defects in materials and workmanship and 2) conforms to IBM’s Official Published Specifications (″Specifications″).
Warranty Service To obtain warranty service for a Machine, contact IBM or your reseller. If you do not register your Machine with IBM, you may be required to present proof of purchase. During the warranty period, IBM or your reseller, if approved by IBM to provide warranty service, provides without charge certain types of repair and exchange service to keep Machines in, or restore them to, conformance with their Specifications.
b. secure all programs, data, and funds contained in a Machine; c. provide IBM or your reseller with sufficient, free, and safe access to your facilities to permit them to fulfill their obligations; and d. inform IBM or your reseller of changes in a Machine’s location. IBM is responsible for loss of, or damage to, your Machine while it is 1) in IBM’s possession or 2) in transit in those cases where IBM is responsible for the transportation charges.
Governing Law Both you and IBM consent to the application of the laws of the country in which you acquired the Machine to govern, interpret, and enforce all of your and IBM’s rights, duties, and obligations arising from, or relating in any manner to, the subject matter of this Agreement, without regard to conflict of law principles.
Where IBM is in breach of a condition or warranty implied by the Trade Practices Act 1974 or other similar legislation, IBM’s liability is limited to the repair or replacement of the goods or the supply of equivalent goods. Where that condition or warranty relates to right to sell, quiet possession or clear title, or the goods are of a kind ordinarily acquired for personal, domestic or household use or consumption, then none of the limitations in this paragraph apply.
HONG KONG AND MACAU Governing Law: The following replaces ″laws of the country in which you acquired the Machine″ in the first sentence: laws of Hong Kong Special Administrative Region. INDIA Limitation of Liability: The following replaces items 1 and 2 of this Section: 1. liability for bodily injury (including death) or damage to real property and tangible personal property will be limited to that caused by IBM’s negligence; 2.
enforce all your and IBM’s rights, duties, and obligations arising from, or relating in any manner to, the subject matter of this Agreement, without regard to conflict of law principles.
service on that Machine in that country. Warranty service in Africa is available within 50 kilometers of an IBM authorized service provider. You are responsible for transportation costs for Machines located outside 50 kilometers of an IBM authorized service provider.
The minimum warranty period for Machines is six months. In case IBM or your reseller is unable to repair an IBM Machine, you can alternatively ask for a partial refund as far as justified by the reduced value of the unrepaired Machine or ask for a cancellation of the respective agreement for such Machine and get your money refunded. Extent of Warranty: The second paragraph does not apply.
Limitation of Liability: The following replaces items one and two of the first paragraph of this Section: 1. death or personal injury or physical damage to your real property solely caused by IBM’s negligence; and 2. the amount of any other actual direct damages, up to 125 percent of the charges (if recurring, the 12 months’ charges apply) for the Machine that is the subject of the claim or which otherwise gives rise to the claim. Applicability of suppliers and resellers (unchanged).
UNITED KINGDOM Limitation of Liability: The following replaces items 1 and 2 of the first paragraph of this Section: 1. death or personal injury or physical damage to your real property solely caused by IBM’s negligence; 2. the amount of any other actual direct damages or loss, up to 125 percent of the charges (if recurring, the 12 months’ charges apply) for the Machine that is the subject of the claim or which otherwise gives rise to the claim; The following item is added to this paragraph: 3.
Notices This publication was developed for products and services offered in the U.S.A. IBM may not offer the products, services, or features discussed in this document in other countries. Consult your local IBM representative for information on the products and services currently available in your area. Any reference to an IBM product, program, or service is not intended to state or imply that only that IBM product, program, or service may be used.
Web sites. The materials at those Web sites are not part of the materials for this IBM product, and use of those Web sites is at your own risk. Electronic emission notices Federal Communications Commission (FCC) Statement ThinkPad A22e, machine type 2655, 2663, or 2664 This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.
Industry Canada Class B Emission Compliance Statement This Class B digital apparatus complies with Canadian ICES-003. Avis de conformité à la réglementation d’Industrie Canada Cet appareil numérique de la classe B est conform à la norme NMB-003 du Canada. European Community Directive Conformance Statement This product is in conformity with the protection requirements of EU Council Directive 89/336/EEC on the approximation of the laws of the Member States relating to electro-magnetic compatibility.
3. The REN is useful to determine the quantity of devices you may connect to your telephone line and still have those devices ring when your number is called. In most, but not all, areas, the sum of the RENs of all devices should not exceed five (5.0). To be certain of the number of devices you may connect to your line, as determined by the REN (REN:0.7), you should call your local telephone company to determine the maximum REN for your calling area. 4.
Industry Canada requirements Notice The Industry Canada label identifies certified equipment. This certification means that the equipment meets certain telecommunications networks protective, operational, and safety requirements. The Department does not guarantee the equipment will operate to the user’s satisfaction. Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the local telecommunications company.
Avant d’installer ce matériel, l’utilisateur doit s’assurer qu’il est permis de le raccorder aux installations de l’entreprise locale de télécommunication. Le matériel doit également être installé en suivant une méthode acceptée de raccordement. Dans certains cas, les fils intérieurs de l’entreprise utilisés pour un service individuel à ligne unique peuvent être prolongés au moyen d’un dispositif homologué de raccordement (cordon prolongateur téléphonique interne).
the product by Telecom, nor does it provide any sort of warranty. Above all, it provides no assurance that any item will work correctly in all respects with another item of Telepermitted equipment of a different make or model, nor does it imply that any product is compatible with all of Telecom’s network services. 2. This equipment is not capable under all operation conditions of correct operation at the higher speeds for which it is designed. The 33.
Notice for European Union countries Hereby Ambit declares that this ″J07M041.00″ modem is in conformity with the essential requirements and other relevant provisions of Directive 1999/5/EC.
Trademarks The following terms are trademarks of the IBM Corporation in the United States or other countries or both: IBM HelpCenter PS/2 ThinkPad TrackPoint Ultrabay Microsoft, Windows, and Windows NT are trademarks of Microsoft Corporation in the United States and/or other countries. Intel, Pentium, and Celeron are trademarks of Intel Corporation in the United States and/or other countries. (For a complete list of Intel trademarks, see www.intel.com/tradmarx.
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Index A storage device, upgrading 29 Access ThinkPad iii T B telephone, help by 35 testing with PC-Doctor 10 ThinkPad Assistant iii TrackPoint problems 16 battery problems 22 BIOS Setup 25 W C carrying the computer 6 cleaning the computer 8 computer display problems configuration setup 25 Web, help by 34 21 E electronic help iii error messages 11 errors without messages 13 F fax, help by 35 H hard disk problems 23 upgrading 29 hibernation problems 17 I IBM help iii K keyboard problems 15 O
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Part Number: 27P2212 (1P) P/N: 27P2212
