ThinkPad® G40 Series Service and Troubleshooting Guide
ThinkPad® G40 Series Service and Troubleshooting Guide
Note Before using this information and the product it supports, be sure to read the general information under “Important safety information” on page iii, Appendix A, “Wireless related information,” on page 45, Appendix B, “Warranty information,” on page 49, and Appendix C, “Notices,” on page 71.
Important safety information This information can help you safely use your IBM® personal computer. Follow and retain all information included with your IBM computer. The information in this document does not alter the terms of your purchase agreement or the IBM Statement of Limited Warranty. Customer safety is important to IBM. Our products are developed to be safe and effective. However, personal computers are electronic devices.
product manufacturer for instructions on how to inspect the product and have it repaired, if necessary. The telephone numbers for your IBM Support Center location are located in the Telephone numbers section of this guide. In the unlikely event that you notice any of the conditions listed below, or if you have any safety concerns with your product, stop using the product and unplug it from the power source and telecommunication lines until you can speak to the IBM Support Center for further guidance.
source before you attempt the replacement. If you have any questions or concerns, contact the IBM Support Center. Power cords and power adapters Use only the power cords and power adapters supplied by the product manufacturer. Never wrap a power cord around the power adapter or other object. Doing so can stress the cord in ways that can cause the cord to fray, crack or crimp. This can present a safety hazard. Always route power cords so that they will not be walked on, tripped over, or pinched by objects.
Do not bend or modify the plug. If the plug is damaged, contact the manufacturer to obtain a replacement. Some products are equipped with a three-pronged plug. This plug fits only into a grounded electrical outlet. This is a safety feature. Do not defeat this safety feature by trying to insert it into a non-grounded outlet. If you cannot insert the plug into the outlet, contact an electrician for an approved outlet adapter or to replace the outlet with one that enables this safety feature.
Heat and product ventilation Computers generate heat when turned on and when batteries are charging. Notebook PCs can generate a significant amount of heat due to their compact size. Always follow these basic precautions: v Do not leave the base of your computer in contact with your lap or any part of your body for an extended period when the computer is functioning or when the battery is charging. Your computer produces some heat during normal operation.
To Disconnect To Connect Turn everything OFF. Turn everything OFF. First, attach all cables to devices. First, remove the power cord from the outlet. Remove signal cables from receptacles. Attach the signal cables to receptacles. Remove all cables from devices. Attach the power cord to an outlet. Turn the device ON.
DANGER Reduce the risk of fire and electric shock by always following basic safety precautions, including the following: v Do not use your computer in or near water. v During electrical storms: – Do not use your computer with the telephone cable connection. – Do not connect the cable to or disconnect it from the telephone outlet on the wall. DANGER: Storing the rechargeable battery pack The battery pack should be stored at room temperature, charged to approx. 30 to 50 % of capacity.
DANGER If the rechargeable battery pack is incorrectly replaced, there is danger of an explosion. The battery pack contains a small amount of harmful substances. To avoid possible injury: v Replace only with a battery of the type recommended by IBM. v Keep the battery pack away from fire. v Do not expose it to water or rain. v Do not attempt to disassemble it. v Do not short-circuit it. v Keep it away from children. Do not put the battery pack in trash that is disposed of in landfills.
When you have added or upgraded a CDC or Mini PCI Card or a memory card, do not use your computer until you have closed the cover. Never use the computer when the cover is open. CAUTION: The fluorescent lamp in the liquid crystal display (LCD) contains mercury. Do not put it in trash that is disposed of in landfills. Dispose of it as required by local ordinances or regulations. The LCD is made of glass, and rough handling or dropping the computer can cause the LCD to break.
The drive is certified by the manufacturer to comply with the requirements of the Department of Health and Human Services 21 Code of Federal Regulations (DHHS 21 CFR) Subchapter J for Class I laser products at the date of manufacture. In other countries, the drive is certified to conform to the requirements of IEC825 and EN60825 for Class 1 laser products. DANGER Do not open the optical storage drive unit; no user adjustments or serviceable parts are inside.
Many PC products and accessories contain cords, cables or wires, such as power cords or cords to connect the accessory to a PC. If this product has such a cord, cable or wire, then the following warning applies: WARNING: Handling the cord on this product or cords associated with accessories sold with this product will expose you to lead, a chemical known to the State of California to cause cancer, and birth defects or other reproductive harm. Wash hands after handling. Save these instructions.
xiv ThinkPad® G40 Series Service and Troubleshooting Guide
Important notice for users Important regulatory notice for users The ThinkPad G40 computer complies with the radio frequency and safety standards of any country or region in which it has been approved for wireless use. You must install and use your ThinkPad computer in strict accordance with the local RF regulations. Before you use the ThinkPad G40 computer, please find and read “ThinkPad G40 Regulatory Notice,” the notice that supplements this Service and Troubleshooting Guide.
xvi ThinkPad® G40 Series Service and Troubleshooting Guide
Finding information with Access IBM The blue Access IBM button can help you in many situations when your computer is working normally; and even when it is not. At your desktop, press the Access IBM button to open Access IBM. Access IBM is your on-board computer help center that brings you informative illustrations and easy-to-follow instructions for getting started and staying productive.
Some of the topics in your help system contain brief video clips that show you how to perform certain tasks, such as replacing your battery, inserting a PC Card, or upgrading your memory. Click the play button to watch the video clip.
Contents Important safety information . . . . Conditions that require immediate action General safety guidelines . . . . . . Service . . . . . . . . . . . Power cords and power adapters . . Extension cords and related devices . Plugs and outlets . . . . . . . Batteries . . . . . . . . . . Heat and product ventilation . . . CD and DVD drive safety . . . . Additional safety information . . . . Laser compliance statement . . . . Important notice for users . . .
xx ThinkPad® G40 Series Service and Troubleshooting Guide
Chapter 1. Overview of your new ThinkPad computer Your ThinkPad at a glance Features . . . . . . . © Copyright IBM Corp. 2004 . . . . . . . . . . . . . 2 . 3 Specifications . . . . . . . . . Caring for your ThinkPad computer . . . . . . 5 .
Your ThinkPad at a glance Your ThinkPad at a glance Front view 6 Volume control buttons Access IBM button Computer display TrackPoint buttons Power/System-status indicators PC Card slots Optical storage drive in the fixed bay, depending on model TrackPoint pointing stick Rear view Wireless antenna (on some models) Power status Power jack Modem connector Ethernet connector USB connectors PS/2 connector Parallel connector Monitor connector Security keyhole 2 ThinkPad® G40 Series Service and Troublesh
Features Features Processor v Intel® Pentium® 4 Processor v Intel® Celeron® Processor Memory v Built-in: 128 MB, 256 MB, or 512 MB, depending on the model v Maximum: 2048 MB Storage device v 2.5-inch hard disk drive: 20 GB, 40 GB, 60 GB, or 80 GB, depending on the model Display The color display uses TFT technology: v Size: 14.1 inch or 15.
Features Diskette drive To get the best performance from your diskette drives, use high-quality diskettes (such as IBM diskettes) that meet or exceed the following standards: v 1-MB, 3.5-inch, unformatted diskette (2DD): – ANSI (American National Standards Institute) X3.137 – ISO (International Standards Organization) 8860 – ECMA (European Computer Manufacturers Association) 100 v 2-MB, 3.5-inch, unformatted diskette (2 HD): – ANSI X3.
Specifications Specifications Size v Width: 329 mm (12.95 in.) v Depth: 282.5mm (11.2 in.) v Height: 37.1 mm – 50.9 mm (1.46 in. – 2.00 in.) Environment v Maximum altitude without pressurization: 3048 m (10,000 ft) v Temperature – At altitudes up to 2438 m (8000 ft) - Operating with no diskette: 5° to 35°C (41° to 95°F) - Operating with a diskette: 10° to 35°C (50° to 95°F) - Not operating: 5° to 43°C (41° to 110°F) – At altitudes above 3048 m (10,000 ft) - Maximum operating temperature, 31.
Caring for your ThinkPad computer Caring for your ThinkPad computer Though your computer is designed to function reliably in normal work environments, you need to use common sense in handling it. By following these important tips, you will get the most use and enjoyment out of your computer.
Caring for your ThinkPad computer v Use a quality carrying case that provides adequate cushion and protection. Do not pack your computer in a tightly packed suitcase or bag. Handle storage media and drives properly v Avoid inserting diskettes at an angle and attaching multiple or loose diskette labels, as these can lodge in the drive. v If your computer comes with an optical drive such as a CD, DVD, or CD-RW/DVD drive, do not touch the surface of a disc or the lens on the tray.
Caring for your ThinkPad computer v Take care not to turn your computer over while the ac adapter is plugged in. This could break the adapter plug. v Turn off your computer if you are replacing the hard disk drive. v If you exchange drives in your computer, reinstall the plastic bezel faces (if supplied). v Store your external hard disk, diskette, CD, DVD, and CD-RW/DVD drives in the appropriate containers or packaging when they are not being used.
Caring for your ThinkPad computer 2. Wipe or dust the stain gently with a soft, dry cloth. 3. If the stain remains, moisten a soft, lint-free cloth with water or a 50-50 mixture of isopropyl alcohol and water that does not contain impurities. 4. Wring out as much of the liquid as you can. 5. Wipe the display again; do not let any liquid drip into the computer. 6. Be sure to dry the display before closing it. Chapter 1.
Caring for your ThinkPad computer 10 ThinkPad® G40 Series Service and Troubleshooting Guide
Chapter 2. Solving computer problems Diagnosing problems . . . . . Troubleshooting . . . . . . . Error messages . . . . . . Errors without messages . . . A password problem . . . . A power switch problem . . . Keyboard problems . . . . TrackPoint problems . . . . Standby or hibernation problems © Copyright IBM Corp. 2004 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 13 13 17 18 18 19 19 20 Computer screen problems . . Battery problems . . . . . Hard disk drive problems .
Solving computer problems Diagnosing problems If you have a problem with your computer, you can test it by using PC-Doctor® for Windows. To run PC-Doctor for Windows, do as follows: 1. Click Start. 2. Move the pointer to All Programs (in Windows other than Windows XP, Programs) and then to PC-Doctor for Windows. 3. Click PC-Doctor. 4. Choose one of the tests from either the Device Categories or the Test Scripts. Attention Running any tests may take several minutes.
Solving computer problems Troubleshooting If you do not find your problem here, refer to Access IBM, your on-board help system. Open Access IBM by pressing the Access IBM button. The following section only describes problems that might prevent you from accessing this help system. Error messages Notes: 1. In the charts, x can be any character. 2. The version of PC-Doctor referred to here is PC-Doctor for Windows.
Solving computer problems Message Solution 01C9: More than one Ethernet devices are found. Remove one of them. Press to continue. Your ThinkPad computer has a built-in Ethernet feature, and you cannot add another such feature by installing an Ethernet device. If this error message is displayed, remove the Ethernet device that you installed. Otherwise press Esc to ignore the warning message. If this does not solve the problem, have the computer serviced.
Solving computer problems Message Solution 0270: Real time clock error Have the computer serviced. 0271: Date and time error Neither the date nor the time is set in the computer. Set the date and time, using the IBM BIOS Setup Utility. 0280: Previous boot incomplete Your computer was previously unable to complete the boot process. Turn the computer off; then turn it on to start the IBM BIOS Setup Utility.
Solving computer problems Message Solution 1810: Hard disk partition A problem in recognizing the layout of the partition on the hard disk has layout error halted the computer startup. Either the IBM Predesktop Area has been deleted, or the hard disk contains corrupt data. To try to restart your computer, complete one of the following: v If the IBM Predesktop Area has been deleted 1. Press F1 to open the IBM BIOS Setup Utility. 2. Select Security –> IBM Predesktop Area–> Access IBM Predesktop Area. 3.
Solving computer problems Message Solution EMM386 Not Installed — Unable to Set Page Frame Base Address. Edit C:\CONFIG.SYS and change a line from device=C:\WINDOWS\EMM386.EXE RAM to device=C:\WINDOWS\EMM386.EXE NOEMS and save this file. CardBus Configuration Error —Device Disabled Go to the IBM BIOS Setup Utility. Press F9 and then Enter to load the default setting. Press F10 and then Enter to restart the system. Thermal sensing error The thermal sensor is not functioning correctly.
Solving computer problems Solution: Make sure that the memory card is installed correctly. If it is, but the screen is still blank, and you hear five beeps, have the computer serviced. Problem: When I turn on the machine, only a white cursor appears on a blank screen. Solution: Reinstall your operating system, and turn on the computer. If you still see only the cursor on the screen, have the computer serviced. Problem: My screen goes blank while the computer is on.
Solving computer problems Solution: Turn off the computer by pressing and holding the power switch for 4 seconds or more. If the computer is still not reset, remove the ac adapter and the battery. Keyboard problems Problem: Some or all of the keys on the keyboard do not work. Solution: If the problem occurred immediately after the computer returned from standby mode, enter the power-on password if any is set. If an external PS/2® keyboard is connected, the numeric keypad on your computer does not work.
Solving computer problems normal operation. This is a normal characteristic of the TrackPoint and is not a defect. The pointer drifts for several seconds under the following conditions: v When the computer is turned on. v When the computer resumes normal operation. v When the TrackPoint is pressed for a long time. v When the temperature changes. Problem: The mouse or the pointing device does not work. Solution: Make sure that the TrackPoint is set to Automatic in the ThinkPad Configuration Program.
Solving computer problems Solution: If the processor reaches a temperature that is too high, the computer automatically enters standby mode to allow the computer to cool and to protect the processor and other internal components. Also, check the settings for standby mode, using Battery MaxiMiser. Problem: The computer enters standby mode immediately after Power-on self-test (POST) (the standby indicator light turns on). Solution: Make sure that: v The battery is charged.
Solving computer problems v If the standby indicator is off, your computer is in hibernation mode or power-off state. Connect the ac adapter to the computer; then press power button to resume operation. If the system still does not return from standby mode, your system may stop responding and you cannot turn off the computer. In this case, you need to reset the computer. If you have not saved your data, it may be lost. To reset the computer, press and hold the power button for 4 seconds or more.
Solving computer problems v If you are using the ac adapter, or using the battery, and the battery status indicator is on (is green), press Fn+Home to make the screen brighter. v Press Fn+F7 to bring up the image. Note: If you use the Fn+F7 key combination to apply a presentation scheme, press Fn+F7 at least three times in three seconds, and the image is displayed on the computer screen. v If the problem persists, do the “Solution” in the problem below. Problem: The screen is unreadable or distorted.
Solving computer problems 6. Make sure “Intel® 82852/82855 GM/GME Chip” or “NVIDIA GeForce FX Go5200” is shown in the Adapter information window. 7. Click the Monitor tab. 8. Make sure the information is correct. Problem: The screen stays on even after you turn off your computer. Solution: Press and hold the power switch for 4 seconds or more to turn off your computer; then turn it on again. Problem: Missing, discolored, or bright dots appear on the screen every time you turn on your computer.
Solving computer problems If the optional Quick Charger is available, use it to charge the over-discharged battery. Problem: Your computer shuts down before the battery status indicator shows empty, -or- Your computer operates after the battery status indicator shows empty. Solution: Discharge and recharge the battery. Problem: The operating time for a fully charged battery is short. Solution: Discharge and recharge the battery. If your battery’s operating time is still short, use a new battery.
Solving computer problems Startup problems Problem: The Microsoft® Windows® operating system will not start. Solution: Use the IBM Rescue and Recovery workspace to help solve or identify your problem. To open IBM Rescue and Recovery, do the following: 1. Turn off your PC, and then turn it back on again. 2. Watch the screen carefully while your PC starts.
Solving computer problems In the top panel of the Rescue and Recovery workspace, you can click the following to open other pages or exit the utility: Events Log The Event Log Viewer enables you to view a log that contains information about events, or tasks, associated with Rescue and Recovery operations. System Information The System Information Viewer enables you to see key hardware and software information about your computer. This information might be valuable when trying to diagnose problems.
Solving computer problems Solution: IRQs for the PCI are all set as 11. The computer does not respond because it cannot share the IRQ with other devices. Refer to the ThinkPad Configuration Program. Problem: You may receive an “Unsafe Removal of Device” message that mentions the USB 1.x device when you resume from suspend or hibernation in Windows 2000. Solution: You can safely close this message window. It is displayed because of a USB 2.0 driver problem in Windows 2000.
Solving computer problems Solution: This problem may occur when the ac adapter is not attached. To prolong battery life with the higher frequency of Intel’s Pentium 4/Celeron processors, the ThinkPad G40 implements the Dynamic CPU Throttling feature, which reduces CPU frequency dynamically: 1) when the system operates in battery mode; 2) when the system increases power consumption; 3) when system temperature increases. To 1. 2. 3.
Solving computer problems Starting IBM BIOS Setup Utility Your computer provides a program, called IBM BIOS Setup Utility, that enables you to select various setup parameters. v Config: Set the configuration of your computer. v Date/Time: Set the date and time. v Security: Set security features. v Startup: Set the startup device. v Restart: Restart the system. Note: You can set many of these parameters more easily by using the ThinkPad Configuration Program.
Solving computer problems 8. Select Restart; then press Enter. Move the cursor to the option you want for restarting your computer; then press Enter. Your computer restarts. Chapter 2.
Solving computer problems Recovering pre-installed software Your computer hard disk has a hidden, protected area for backups. Contained within this area is a complete backup of the hard disk as it was shipped from the factory and a program called IBM Rescue and Recovery. If you installed the IBM Rapid Restore Ultra program, IBM Rescue and Recovery also contains additional IBM Rapid Restore Ultra backups that reflect the contents of the hard disk, as it existed at various points in time.
Replacing the hard disk drive Replacing the hard disk drive You can replace a damaged hard disk drive yourself. Note: Replace the hard disk drive only if you have it repaired. The connectors and bay of the hard disk drive were not designed for frequent changes, or drive swapping. The IBM Rescue and Recovery workspace and the Product Recovery program are not included in the replacement hard disk drive. Attention Handling a hard disk drive v Do not drop the drive or subject it to physical shocks.
Replacing the hard disk drive 5. Open the computer display; then stand the computer on its side and remove the hard disk drive by pulling the cover away from the computer. 6. Do not remove the screws from the sides of the cover; instead, detach the cover from the hard disk drive by pulling in the direction of the arrows, first 1 and then 2 . 7. Attach the cover to a new hard disk drive.
Replacing the hard disk drive 8. Insert the hard disk drive and its cover into the hard disk drive bay; then firmly install them. 9. Turn the computer over so that its bottom side is up. Reinstall the screw. 10. Reinstall the battery. 11. Turn the computer over again. Connect the ac adapter and the cables to the computer. Chapter 2.
Replacing the battery Replacing the battery 1. Turn off the computer, or enter hibernation mode. Then disconnect the ac adapter and all cables from the computer. Note: If you are using a PC Card, the computer might not be able to enter hibernation mode. If this happens, turn off the computer. 2. Close the computer display, and turn the computer over. 3. Slide the battery latch to unlock it 1 ; then remove the battery 2 .
Replacing the battery 4. Align the side of a fully charged spare battery with the side of the battery space in the computer 1 ; then gently push the battery into the space 2 . 5. Slide the battery latch to lock it. 6. Turn the computer over again. Connect the ac adapter and the cables to the computer. Chapter 2.
Replacing the battery 38 ThinkPad® G40 Series Service and Troubleshooting Guide
Chapter 3. Getting help and service from IBM Getting help and service . Getting help on the Web . © Copyright IBM Corp. 2004 . . . . . . . . . . . . . 40 . 40 Calling IBM . . . . . . . Getting help around the world . . . . . . . . . . 40 .
Getting help and service Getting help and service If you need help, service, technical assistance, or just want more information about IBM products, you will find a wide variety of sources available from IBM to assist you. This section contains information about where to go for additional information about IBM and IBM products, what to do if you experience a problem with your computer, and whom to call for service should it be necessary.
Getting help and service The following items are not covered: v Replacement or use of non-IBM parts or nonwarranted IBM parts v v v v v Note: All warranted parts contain a 7-character identification in the format IBM FRU XXXXXXX Identification of software problem sources Configuration of BIOS as part of an installation or upgrade Changes, modifications, or upgrades to device drivers Installation and maintenance of network operating systems (NOS) Installation and maintenance of application programs Refer
Getting help and service Country or region Language Telephone Number Canada English/French 1-800-565-3344 in Toronto only call 416-383-3344 Chile Spanish 800-224-488 China Mandarin 800-810-1818 China (Hong Kong S.A.R.
Getting help and service Country or region Language Telephone Number Switzerland German/French/Italian 0583-33-09-00 Taiwan Mandarin 886-2-2725-9799 Thailand Thai (66)2-273-4000 Turkey Turkish 00-800-446-32-041 United Kingdom English 0-1475-555 055 United States English 1-800-426-7378 Uruguay Spanish 000-411-005-6649 Venezuela Spanish 0-800-100-2011 Vietnam English/Vietnamese Ho Chi Minh(84)8-829-5160 Hanoi (84)4-843-6675 *1 If you purchased your ThinkPad computer in Japan, th
Getting help and service 44 ThinkPad® G40 Series Service and Troubleshooting Guide
Appendix A. Wireless related information Wireless Interoperability Wireless LAN Mini-PCI Adapter is designed to be interoperable with any wireless LAN product that is based on Direct Sequence Spread Spectrum (DSSS) and/or Orthogonal Frequency Division Multiplexing (OFDM) radio technology, and is compliant to: v The IEEE 802.11 Standard on Wireless LANs, as defined and approved by the Institute of Electrical and Electronics Engineers.
Authorized Operation Within the United States and Canada The statement below regarding the extended channel mode is applicable when the system supports this function. To check the support of this function, see the properties of the installed wireless card by referring to the extended channel mode enablement instructions. For systems with 802.
4. 5. 6. 7. Double-click Network adapters. Right-click the Wireless LAN Mini PCI Adapter and select Properties. Click the Advanced tab. Select Extended Channel Mode and set the value to Enable. Note: The above applies only to systems with the 802.11b wireless function that support Extended Channel Mode. Appendix A.
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Appendix B. Warranty information This appendix contains warranty information for your ThinkPad, warranty period, warranty service and support, and the IBM Statement of Limited Warranty. Warranty service and support With the original purchase of an IBM ThinkPad, you have access to extensive support. During the IBM Machine warranty period, you may call IBM or your reseller for problem-determination assistance under the terms of the IBM Statement of Limited Warranty.
Most computers, operating systems, and application programs come with information that contains troubleshooting procedures and explanations of error messages and error codes. The information that comes with your computer also describes the diagnostic tests that you can perform. If you suspect a software problem, refer to the information for the operating system or application program.
IBM Statement of Limited Warranty Z125-4753-07 11/2002 Part 1 - General Terms This Statement of Limited Warranty includes Part 1 - General Terms, Part 2 Country-unique Terms, and Part 3 - Warranty Information. The terms of Part 2 replace or modify those of Part 1. The warranties provided by IBM in this Statement of Limited Warranty apply only to Machines you purchase for your use, and not for resale.
writing), accident, modification, unsuitable physical or operating environment, or improper maintenance by you; v failure caused by a product for which IBM is not responsible; and v any non-IBM products, including those that IBM may procure and provide with or integrate into an IBM Machine at your request. The warranty is voided by removal or alteration of identification labels on the Machine or its parts. IBM does not warrant uninterrupted or error-free operation of a Machine.
Exchange of a Machine or Part When the warranty service involves the exchange of a Machine or part, the item IBM or your reseller replaces becomes its property and the replacement becomes yours. You represent that all removed items are genuine and unaltered. The replacement may not be new, but will be in good working order and at least functionally equivalent to the item replaced. The replacement assumes the warranty service status of the replaced item.
regardless of the basis on which you are entitled to claim damages from IBM (including fundamental breach, negligence, misrepresentation, or other contract or tort claim), except for any liability that cannot be waived or limited by applicable laws, IBM is liable for no more than 1. damages for bodily injury (including death) and damage to real property and tangible personal property; and 2.
ARGENTINA Governing Law: The following is added after the first sentence: Any litigation arising from this Statement of Limited Warranty will be settled exclusively by the Ordinary Commercial Court of the city of Buenos Aires. BRAZIL Governing Law: The following is added after the first sentence: Any litigation arising from this Agreement will be settled exclusively by the court of Rio de Janeiro, RJ.
that condition or warranty relates to right to sell, quiet possession or clear title, or the goods are of a kind ordinarily acquired for personal, domestic or household use or consumption, then none of the limitations in this paragraph apply. Governing Law: The following replaces "laws of the country in which you acquired the Machine" in the first sentence: laws of the State or Territory.
2. as to any other actual damage arising in any situation involving nonperformance by IBM pursuant to, or in any way related to the subject of this Statement of Limited Warranty, the charge paid by you for the individual Machine that is the subject of the claim. For purposes of this item, the term "Machine" includes Machine Code and Licensed Internal Code ("LIC").
Where Machines are not acquired for the purposes of a business as defined in the Consumer Guarantees Act 1993, the limitations in this Section are subject to the limitations in that Act. PEOPLE’S REPUBLIC OF CHINA (PRC) Governing Law: The following replaces ″laws of the country in which you acquired the Machine″ in the first sentence: laws of the State of New York, United States of America (except when local law requires otherwise).
How to Obtain Warranty Service: If you purchase a Machine in Austria, Belgium, Cyprus, Denmark, Estonia, Finland, France, Germany, Greece, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Monaco, Netherlands, Norway, Portugal, Spain, San Marino, Sweden, Switzerland, United Kingdom or Vatican State, you may obtain warranty service for that Machine in any of those countries from either (1) an IBM reseller approved to perform warranty service or (2) from IBM, provided the Machine has been
Morocco, New Caledonia, Niger, Reunion, Senegal, Seychelles, Togo, Tunisia, Vanuatu, and Wallis & Futuna; 3) ″the laws of Finland″ in Estonia, Latvia, and Lithuania; 4) ″the laws of England″ in Angola, Bahrain, Botswana, Burundi, Egypt, Eritrea, Ethiopia, Ghana, Jordan, Kenya, Kuwait, Liberia, Malawi, Malta, Mozambique, Nigeria, Oman, Pakistan, Qatar, Rwanda, Sao Tome, Saudi Arabia, Sierra Leone, Somalia, Tanzania, Uganda, United Arab Emirates, the United Kingdom, West Bank/Gaza, Yemen, Zambia, and Zimbabwe
and 9) in the United Kingdom, both of us agree to submit all disputes relating to this Statement of Limited Warranty to the jurisdiction of the English courts.
AUSTRIA, DENMARK, FINLAND, GREECE, ITALY, NETHERLANDS, NORWAY, PORTUGAL, SPAIN, SWEDEN AND SWITZERLAND Limitation of Liability: The following replaces the terms of this section in its entirety: Except as otherwise provided by mandatory law: 1.
ECONOMIC CONSEQUENTIAL DAMAGES; 3) LOST PROFITS, EVEN IF THEY ARISE AS AN IMMEDIATE CONSEQUENCE OF THE EVENT THAT GENERATED THE DAMAGES; OR 4) LOSS OF BUSINESS, REVENUE, GOODWILL, OR ANTICIPATED SAVINGS.
In such instances, regardless of the basis on which you are entitled to claim damages from IBM, IBM is liable for no more than: (items 1 and 2 unchanged). GERMANY What this Warranty Covers: The following replaces the first sentence of the first paragraph of this section: The warranty for an IBM Machine covers the functionality of the Machine for its normal use and the Machine’s conformity to its Specifications.
omission, or negligence on the part of IBM in connection with, or in relation to, the subject matter of this Statement of Limited Warranty in respect of which IBM is legally liable to you, whether in contract or tort. A number of Defaults which together result in, or contribute to, substantially the same loss or damage will be treated as one Default occurring on the date of occurrence of the last such Default. Circumstances may arise where, because of a Default, you are entitled to recover damages from IBM.
to, the subject matter of this Statement of Limited Warranty in respect of which IBM is legally liable to you, whether in contract or tort. A number of Defaults which together result in, or contribute to, substantially the same loss or damage will be treated as one Default. Circumstances may arise where, because of a Default, you are entitled to recover damages from IBM. This section sets out the extent of IBM’s liability and your sole remedy. 1. IBM will accept unlimited liability for: a.
Warranty period Types of Warranty Service All Parts and Labor - 1 year Battery pack - 1 year 1 and 3 1 2882 All Parts and Labor - 3 years Battery pack - 1 year 1 and 3 1 2886 US Parts and Labor - 1 year Battery pack - 1 year 1 and 3 1 Machine Type Country or Region of Purchase 2881 A warranty period of 3 years on parts and 1 year on labor means that IBM provides warranty service without charge for: 1. parts and labor during the first year of the warranty period; and 2.
must be clean, well lit and suitable for the purpose. For some Machines, certain repairs may require sending the Machine to an IBM service center. 3. Courier or Depot Service You will disconnect the failing Machine for collection arranged by IBM. IBM will provide you with a shipping container for you to return your Machine to a designated service center. A courier will pick up your Machine and deliver it to the designated service center.
Support Center telephone numbers Phone numbers are subject to change without notice.
commercialized within Territory of the Mexican United States. In the event of a conflict, the terms of this supplement shall apply. All software programs pre-loaded in the equipment shall only have a thirty(30) day guarantee for installation defects from the date of purchase. IBM is not responsible for the information in such software programs and/or any additional software programs installed by you or installed after purchase of the product.
Appendix C. Notices This publication was developed for products and services offered in the U.S.A. IBM may not offer the products, services, or features discussed in this document in other countries. Consult your local IBM representative for information on the products and services currently available in your area. Any reference to an IBM product, program, or service is not intended to state or imply that only that IBM product, program, or service may be used.
References to Web site addresses Any references in this publication to non-IBM Web sites are provided for convenience only and do not in any manner serve as an endorsement of those Web sites. The materials at those Web sites are not part of the materials for this IBM product, and use of those Web sites is at your own risk.
International Business Machines Corporation New Orchard Road Armonk, NY 10504 Telephone 1-919-543-2193 Industry Canada Class B Emission Compliance Statement This Class B digital apparatus complies with Canadian ICES-003. Avis de conformité à la réglementation d’Industrie Canada Cet appareil numérique de la classe B est conform à la norme NMB-003 du Canada.
Environmental notices for Japan Collecting and recycling a disused ThinkPad computer If you are a company employee and need to dispose of a ThinkPad computer that is the property of the company, you must do so in accordance with the Law for Promotion of Effective Utilization of Resources. The computer is categorized as industrial waste. It should be properly disposed of by an industrial waste disposal contractor certified by a local government.
If you use a ThinkPad computer at home and need to dispose of a battery pack, you must comply with local ordinances and regulations. Trademarks The following terms are trademarks of the IBM Corporation in the United States or other countries or both: IBM IBM (logo) PS/2 Rapid Restore Rescue and Recovery ThinkPad TrackPoint Microsoft and Windows are trademarks of Microsoft Corporation in the United States and/or other countries.
76 ThinkPad® G40 Series Service and Troubleshooting Guide
Appendix C.
To obtain your Notes and/or SmartSuite CD: To order, call 800-690-3899 (U.S. or Canada). Note: Only one CD per license. Please allow 10 to 15 working days for delivery. NO RETURNS ACCEPTED. Important: You are entitled to one CD per license. The CD and standard shipping are provided at no additional charge. Any applicable duties and taxes imposed by local jurisdictions are extra. NO PROGRAM SERVICES ARE AVAILABLE FOR THESE PROGRAMS. THEY ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND.
Appendix C.
Pour obtenir le(s) CD Notes et/ou SmartSuite : Pour commander, composez le 800-6903899 (Etats-Unis ou Canada). Remarque : Un seul CD par licence. Comptez 10 à 15 jours ouvrables pour la réception du produit. AUCUN RENVOI NE SERA ACCEPTE.. Important : Vous n’avez droit qu’a un seul CD par licence. Le CD et les frais d’envoi sont gratuits, mais les taxes et droits en vigueur localement seront factures. AUCUN SERVICE DE PROGRAMME N’EST DISPONIBLE POUR CES PROGRAMMES.
Lotus SmartSuite Millennium Edition - License/CD SmartSuite® Millennium Edition prepares you for a new era in computing. Included with your new IBM Personal Computer is Lotus SmartSuite Millennium edition for Win. Lotus SmartSuite provides eight innovative applications with time saving features that give you a head start on your work and guide you through tasks with fewer steps to perform your tasks.
• and SmartCenter Internet information manager Lotus SmartCenter is SmartSuite Millennium Edition's customizable command center designed to work like a file cabinet. SmartCenter offers users a simple way to access and organize information from SmartSuite applications, Lotus Notes and the Internet. Notes R5 with Messaging License Also included is a Lotus Notes R5 with Messaging license (No Cal) - the most advanced messaging client for the intranet.
Conditions of Use If you already have a valid licence for Lotus SmartSuite Millennium edition or for Lotus SmartSuite 97, this document entitles you to make an additional copy of the software for use on the IBM PC boxed with this Lotus SmartSuite Millennium brochure.
IBM Introductory Support Limited introductory telephone support is included from IBM HelpWare for SmartSuite Millennium, at no charge for 30 days from date of purchase, when you register your IBM hardware. Follow these simple guidelines if you encounter a problem or have a question about Lotus SmartSuite Millennium: (1) Be at your computer. (2) Document what you were doing when the problem occurred; write down the exact text of any messages displayed on your screen.
Appendix C.
86 ThinkPad® G40 Series Service and Troubleshooting Guide
Appendix C.
88 ThinkPad® G40 Series Service and Troubleshooting Guide
Index A Access IBM S xvii safety instruction iii setup BIOS 30 configuration 30 standby problems 20 Startup problems 26 storage device, replacing 33 B battery problems 24 BIOS Setup Utility 30 C carrying the computer 6 cleaning the computer 9 computer display problems 22 configuration setup 30 T telephone, help by 40 testing with PC-Doctor 12 ThinkPad Assistant xvii TrackPoint problems 19 E electronic help xvii error messages 13 errors without messages W 17 warranty service and support Web, help by
90 ThinkPad® G40 Series Service and Troubleshooting Guide
Part Number: 92P2196 (1P) P/N: 92P2196
