User Guide
Table Of Contents
- Important Notice for Users
- Finding information with Access ThinkPad
- Contents
- Chapter 1. Overview of your new ThinkPad computer
- Chapter 2. Solving computer problems
- Diagnosing problems
- Troubleshooting
- Error codes or messages
- Errors without codes or messages
- A password problem
- A power switch problem
- Keyboard problems
- TrackPoint problems
- Infrared port problems
- Standby or hibernation problems
- Computer screen problems
- An external monitor problem
- A television problem
- Battery problems
- Hard disk drive problems
- CD-ROM, DVD-ROM, CD-RW, DVD/CD-RW drive problems
- Software problems
- Other problems
- Starting BIOS Setup Utility
- Recover pre-installed software
- Installing a new operating system and device drivers
- Backing up your system
- Replacing the hard disk drive
- Replacing the battery
- Chapter 3. Getting help and service from IBM
- Appendix A. Important safety instructions
- Appendix B. Warranty Information
- Appendix C. Notices
- Appendix D. Wireless Regulatory Information
- Index
Diagnosing problems
If you have a problem with your computer, you can test it by using
PC-Doctor
®
for Windows
®
. To run PC-Doctor for Windows, do as follows:
1. Click Start.
2. Move the cursor to Programs and then to PC-Doctor for Windows.
3. Click PC-Doctor for Windows.
4. Choose either the Quick Test or the Standard Test.
Attention
Running the Quick Test set can take 10 minutes or longer. Make sure
you have time to run the entire test; do not interrupt the test while it is
running.
The Quick Test set runs many tests of critical hardware components, but it
does not run all of the diagnostic test in PC-Doctor for Windows. If PC-Doctor
for Windows reports that all of the tests in the Quick Test set have been run
and that it has found no problems, consider running additional tests.
If you are preparing to contact IBM for support, be sure to print the test log
so that you can rapidly provide information to the help technician.
Solving computer problems
12
ThinkPad
®
R30 Series Service and Troubleshooting Guide