Voluntary Community Assistance Network Users Guide

INDIANA ELIGIBILITY MODERNIZATION
Voluntary Community Assistance Network (V-CAN)
Upcoming changes to the redetermination process:
y and non-disabled)
e
and interview
nd disabled)
and interview
o 12 month redetermination form (no interview)
Applicatio stance/TANF, 45 days for
Medicaid and or 90 days for Disability Medicaid) do not apply for redeterminations.
m, Monday – Friday, local time)
the Call Center between the hours of 7am –
cal time:
) for Spanish
lthy Indiana Plan (HIP); (2) Benefit Programs (such as Food Stamps,
rage); or (3) for IMPACT Employment Services
nu Options:
for Assistance (by speaking with a Representative)
otice
t
ce
7. Request a Proof of Eligibility Letter
8. More Options
 (1) Trouble Getting Required Information
 (2) Report Suspected Fraud
 (3) Questions about Electronic Benefit Transfer (EBT) Cards
 (4) Frequently Asked Questions (FAQs)
 (5) Third Party Inquiry (general or case specific)
 (6) Other Questions
 Cases including Food Stamps (non-elderl
o 6 month review questionnair
o 12 month redetermination form
 Cases including Food Stamps (elderly a
o 12 month redetermination form
 Medicaid and/or TANF Cases only (no Food Stamps)
n processing standards (i.e., 30 for Food Stamps and Cash Assi
V-CAN User Guide 23 [e-mail]
Typically, redeterminations take up to 30 days for any of the three programs.
3.1.5 Call Center Main Menu (7am – 7p
The following options are available to callers contacting
7pm, Monday – Friday, lo
 Press (1) for English or (2
 Press (1) for Hea
Cash Assistance or Health Cove
 (2) Benefit Programs Main Me
1. Apply
2. Check Case Status
3. Ask about a Letter or N
4. Report a Change
5. Review or Reschedule an Appointmen
6. Find a Local Offi