IBM xSeries 365 Types 8861, 8862 Hardware Maintenance Manual and Troubleshooting Guide
IBM xSeries 365 Types 8861, 8862 Hardware Maintenance Manual and Troubleshooting Guide
Note v Before using this information and the product it supports, read Appendix B, “Related service information,” on page 147, and Appendix C, “Notices,” on page 191. v The latest version of this document is available at www.ibm.com/pc/support/. 12th Edition (September 2010) © Copyright IBM Corporation 2003, 2010. US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp.
About this manual This manual contains diagnostic information, a Symptom-to-FRU index, service information, error codes, error messages, and configuration information for the IBM® xSeries® 365 Type 8861 server. Important: This manual is intended for trained servicers who are familiar with IBM xSeries products. Before servicing an IBM product, be sure to review “Safety information” on page 147.
iv IBM xSeries 365 Types 8861, 8862: Hardware Maintenance Manual and Troubleshooting Guide
Contents About this manual . . . . . . . . . . . . . . . . . . . . . . . iii Important safety information . . . . . . . . . . . . . . . . . . . . iii Online support . . . . . . . . . . . . . . . . . . . . . . . . . iii Chapter 1. Introduction . . . . . . . . . Related publications . . . . . . . . . . Notices and statements used in this publication Features and specifications . . . . . . . . Server controls, LEDs, and power . . . . . Front view . . . . . . . . . . . . . Rear view . . . . . . . . . . . . .
Removing a PCI or PCI-X adapter . Installing a hot-swap hard disk drive . Replacing the CD-ROM drive . . . Memory modules . . . . . . . . DIMM banks and ports . . . . . DIMM installation . . . . . . . Installing a microprocessor . . . . Installing a hot-swap power supply . Replacing the battery . . . . . . Replacing a hot-swap fan . . . . . Replacing the memory cassette. . . Completing the installation. . . . . Installing the cover and bezel . . Connecting the cables . . . . .
Power cord FRUs . . . . . . . . . . . . . . . . . . . . . . . 142 Appendix A. Getting help and technical assistance . Before you call . . . . . . . . . . . . . . . Using the documentation . . . . . . . . . . . . Getting help and information from the World Wide Web Software service and support . . . . . . . . . . Hardware service and support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
viii IBM xSeries 365 Types 8861, 8862: Hardware Maintenance Manual and Troubleshooting Guide
Chapter 1. Introduction The IBM xSeries 365 server is a 3-U-high1 rack model server for high-volume network transaction processing. This high-performance, symmetric multiprocessing (SMP) server is ideally suited for networking environments that require superior microprocessor performance, input/output (I/O) flexibility, and high manageability. Performance, ease of use, reliability, and expansion capabilities were key considerations in the design of your server.
Notices and statements used in this publication The caution and danger statements that appear in this document are also in the multilingual Safety Information document, which is on the IBM xSeries Documentation CD. Each statement is numbered for reference to the corresponding statement in the Safety Information document. The following notices and statements are used in this document: v Notes: These notices provide important tips, guidance, or advice.
Features and specifications The following information is a summary of the features and specifications of the server. Depending on the server model, some features might not be available, or some specifications might not apply.
Server controls, LEDs, and power This section describes the controls and light-emitting diodes (LEDs) and how to turn the server on and off. Front view The following illustration shows the controls, LEDs, and connectors on the front of the server. USB port Operator information panel Hard disk drive filler panel CD-ROM activity LED Diskette drive activity LED Hard disk drive activity LED Hard disk drive status LED USB port: You can connect a USB device to this connector.
Operator information panel Reset button: Press this button to reset the server and run the power-on self-test (POST). You might have to use a pen or the end of a straightened paper clip to press the button. System-error LED: When this LED is lit, it indicates that a system error has occurred. An LED on the diagnostic LED panel on the side of the operator information panel is also lit to help isolate the error (see “Light path diagnostics” on page 18).
Rear view The following illustration shows the LEDs on the rear of the server. Remote Supervisor Adapter II activity LED Ethernet link LED AC power LED AC AC Remote Supervisor Adapter II power LED Ethernet activity LED Locator LED Attention LED AC power LED: Each hot-swap power supply has an ac power LED that is visible from the rear of the server. The power supply also has an ac power LED and a dc power LED on the top of the power supply, visible when the server cover is removed.
Ethernet activity LEDs: When these LEDs (one for the Remote Supervisor Adapter II, two for the network) are lit, they indicate that activity is taking place on the related network. The following illustration shows the connectors on the rear of the server.
Keyboard connector: Connect a PS/2 (non-USB) keyboard to this connector. Serial connector: Connect a serial device to this connector. RXE Management Port: Connect the RXE Management A (In) Port of an optional IBM RXE-100 Remote Expansion Enclosure to this connector (see “RXE connector cabling” on page 60). Power-supply connector: Connect one end of the power-supply power cord to this connector and connect the other end to an ac power source.
Turning off the server When you turn off the server and leave it connected to ac power, the server can respond to requests from the service processor, such as a remote request to turn on the server. To remove all power from the server, you must disconnect it from the power source. Note: Under some conditions, the two rear fans in front of the power supplies will be operating when the server is turned off and connected to ac power.
10 IBM xSeries 365 Types 8861, 8862: Hardware Maintenance Manual and Troubleshooting Guide
Chapter 2.
Using the ServerGuide Setup and Installation CD The ServerGuide Setup and Installation CD includes an easy-to-use setup and installation program that is designed for your IBM server. The ServerGuide program detects the server model and hardware options that are installed and uses that information during setup to configure the hardware. The ServerGuide program simplifies operating-system installations by providing updated device drivers and, in some cases, installing them automatically.
Using the RAID configuration programs Use the LSI Logic Configuration Utility program and ServeRAID Manager to configure and manage redundant array of independent disks (RAID) arrays. Be sure to use these programs as described in the User’s Guide.
14 IBM xSeries 365 Types 8861, 8862: Hardware Maintenance Manual and Troubleshooting Guide
Chapter 3. Diagnostics This chapter provides basic troubleshooting information to help solve some common problems that might occur with the server. If you cannot locate and correct the problem using the information in this chapter, see Appendix A, “Getting help and technical assistance,” on page 145 for more information. General checkout Follow the checkout procedure for diagnosing hardware problems.
6. For intermittent problems, check the error log; see “POST error logs” on page 17 and “Diagnostic programs and error messages” on page 22. Complete the following steps to perform the checkout procedure: 001 IS THE SERVER PART OF A CLUSTER? YES. Schedule maintenance for the server. Shut down all servers related to the cluster. Run the storage test. NO. Go to step 002 . 002 IF THE SYSTEM IS NOT PART OF A CLUSTER: If the operating system is running, complete the following steps: 1.
Diagnostic tools overview The following tools are available to help you diagnose and solve hardware-related problems: v POST beep codes, error messages, and error logs The power-on self-test (POST) generates beep codes and messages to indicate successful test completion or the detection of a problem. See “POST error logs” for more information. v Light path diagnostics feature Use the light path diagnostics feature to identify system errors quickly.
Viewing error logs from the diagnostic programs Start the diagnostic programs; select Hardware Info from the top of the diagnostic programs screen; select System Error Log from the list that appears; then, follow the instructions on the screen. See “Starting the diagnostic programs” on page 23 for more information. Light path diagnostics Many errors are first indicated by the illumination of the information LED or system-error LED in the operator information panel on the front of the server.
3. Look inside the server, if necessary. Certain components inside the server have LEDs that will be lit to indicate the location of a problem. For example, a VRM error will light the LED next to the failing VRM on the microprocessor tray assembly. Light path diagnostics LEDs for DIMMs and fans must be viewed from inside the server and will not be lit unless the serv.er is connected to a power source, although the server does not have to be turned on to view these LED.
power. After ac power has been removed from the server, power remains available to these LEDs for up to 12 hours. After 12 hours, you must reinstall the microprocessor tray and turn on the server to supply power to the LEDs. To reinstall the microprocessor tray, reverse the preceding steps. DIMM LEDs Complete the following steps to view the DIMM LEDs: Note: The lit LEDs light the connector retaining clips; look for a lit retaining clip to locate a failed DIMM. 1.
b. The following illustration shows the internal connectors and LEDs on the 16-DIMM-connector memory board in the memory cassette.
v A new problem occurs. You can use the remind button to delay server maintenance until a later time. Diagnostic programs and error messages The diagnostic programs are in the system flash erasable programmable read-only memory (EPROM) on the I/O board. These programs are the primary method of testing the major components of the server. Diagnostic error messages indicate that a problem exists; they are not intended to be used to identify a failing part.
Starting the diagnostic programs This section describes the general procedure to run the diagnostic programs. You can press F1 while running the diagnostic programs to obtain help information. You also can press F1 from within a help screen to obtain online documentation from which you can select different categories. To exit from help, press Esc. Complete the following steps to start the diagnostic programs: 1. Turn on the server and watch the screen. 2.
2. To save the test log to a diskette, you must use a diskette that you have formatted yourself; this function does not work with preformatted diskettes. If the diskette has sufficient space for the test log, the diskette may contain other data. Viewing the system-error log You can also view the system-error log from the diagnostic programs. See the instructions in “POST error logs” on page 17.
7. POST starts. Select 1 - Update POST/BIOS from the menu that contains various flash (update) options. 8. When you are asked whether you want to move the current POST/BIOS image to the backup ROM location, type N. Attention: Typing Y will copy the damaged BIOS code into the secondary page. 9. When you are asked whether you would like to save the current code to a diskette, select N. 10. Type 1 and press Enter to continue. Attention: Do not restart or power off the server until the update is completed. 11.
5. Reinstall the cover and reconnect the external cables and power cords; then, turn on the server and access the Configuration/Setup Utility menu to change the power-on password. 6. Repeat steps 2 on page 25 and 3 on page 25; then, move the jumper back to pins 1 and 2. 7. Reinstall any components that were removed in step 3 on page 25; then, reinstall the cover and reconnect the external cables and power cord.
Power checkout Power problems can be difficult to solve. For example, a short circuit can exist anywhere on any of the power distribution buses. Usually a short circuit will cause the power subsystem to shut down because of an overcurrent condition. A general procedure for troubleshooting power problems is as follows: 1. Turn off the server and disconnect all ac power cords. 2. Check for loose cables in the power subsystem.
v Check the LAN activity LED on the rear of the server. The LAN activity LED is lit when data is active on the Ethernet network. If the LAN activity LED is off, make sure that the hub and network are operating and that the correct device drivers are loaded. v Make sure that you are using the correct device drivers, which come with the server. v Check for operating-system-specific causes for the problem. v Make sure that the device drivers on the client and server are using the same protocol.
Chapter 4. Installing options This chapter provides basic instructions for installing hardware options in your server. These instructions are intended for users who are experienced with setting up IBM server hardware. Installation guidelines Before you begin installing options in your server, read the following information: v Read “Safety information” on page 147 and “Handling static-sensitive devices” on page 30. This information will help you work safely with your server and options.
Working inside a server with power on Your server supports hot-swap devices and is designed to operate safely while it is turned on and the cover is removed. Follow these guidelines when you work inside a server that is turned on: v Avoid wearing loose-fitting clothing on your forearms. Button long-sleeved shirts before working inside the server; do not wear cuff links while you are working inside the server. v Do not allow your necktie or scarf to hang inside the server.
Major components of the xSeries 365 server The following illustration shows the major components of the xSeries 365 server. The orange color on components and labels in the server identifies hot-swap or hot-plug components. You can install or remove these components while the system is running, provided that the server is configured to support this function. The blue color on components and labels indicates touch points where a component can be gripped, a latch moved, and so on.
Removing the cover and bezel Complete the following steps to remove the cover and bezel: 1. Read “Safety information” on page 147 and “Installation guidelines” on page 29. 2. If you are installing or replacing a non-hot-swap component, turn off the server and all attached peripheral devices. Disconnect all power cords; then, disconnect all external signal cables from the server. 3. Slide the server out of the rack until the slide rails lock into place. Top cover Cover release latch Bezel xSe ries 365 4.
PCI or PCI-X adapters The following notes describe the types of adapters that your server supports and other information that you must consider when installing a PCI or PCI-X adapter: v The server supports 3.3 V and universal PCI and PCI-X adapters; it does not support 5.0-V-only adapters. v The following illustration shows the location and bus speeds of the PCI-X expansion slots on the I/O board. Note: The illustrations in this document might differ slightly from your hardware.
v If you need to change switch settings or jumper settings on the adapter, follow the instructions that come with the adapter. v The server scans devices and PCI-X slots to assign system resources in the following order: CD-ROM drive; disk drives; integrated Ethernet controller; integrated SCSI devices; and PCI-X slots 1, 2, 3, 4, 5, and 6. If an RXE-100 enclosure is attached to the server, the scan continues in sequence with PCI slots 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, and 18.
Installing a PCI or PCI-X adapter Complete the following steps to install a PCI/PCI-X adapter. 1. Read “Safety information” on page 147 and “Installation guidelines” on page 29. 2. If the adapter is not hot-pluggable, turn off the server and peripheral devices, and disconnect the power cords and all external cables. 3. Remove the server cover (see “Removing the cover and bezel” on page 32) and determine which PCI-X expansion slot you will use for the adapter.
Attention: When you install an adapter, avoid touching the components and gold-edge connectors on the adapter. Be sure the adapter is correctly seated in the connector. Incorrectly seated adapters might cause damage to the I/O board or to the adapter. f. Press the adapter firmly into the adapter connector. g. Push down on the blue adapter guide to stabilize the adapter. h. Close the tab; then, push down on the blue adapter retention latch until it clicks into place, securing the adapter. 7.
Drive-tray assembly Air baffle Drive handle (in open position) Filler panel 3. Install the hard disk drive in the hot-swap bay: a. Make sure that the tray handle is open (that is, perpendicular to the front of the drive). b. Align the drive assembly with the guide rails in the bay. c. Gently push the drive assembly into the bay until the drive stops. d. Push the tray handle to the closed (locked) position. e.
Replacing the CD-ROM drive Complete the following steps to replace the CD-ROM drive: 1. Read “Safety information” on page 147 and “Installation guidelines” on page 29. 2. Turn off the server, disconnect all power cords and external cables, and remove the top cover (see “Removing the cover and bezel” on page 32). Flex cable Drive guide Drive guide Wire spring Wire spring Retention hook Retention hook CD-ROM drive Diskette drive 3.
Memory modules The following notes describe the types of dual inline memory modules (DIMMs) that your server supports and other information that you must consider when installing DIMMs: v Your server supports 2.5 V, 184-pin, error correcting code (ECC), double-data rate (DDR) SDRAM, PC2100 registered DIMMs with Chipkill memory protection. v DIMMs can be removed and replaced through the of the memory cassette.
16-DIMM memory board in mirrored mode First quad DIMMs 1, 3, 14, and 16 Second quad DIMMs 2, 4, 13, and 15 Third quad DIMMs 5, 7, 10 and 12 Fourth quad DIMMs 6, 8, 9 and 11 Note: When memory mirroring is enabled, reported memory is reduced to half of installed memory. Use the Configuration/Setup Utility program to enable or disable mirrored mode. More information about memory mirroring is available in the Option Installation Guide on the IBM xSeries Documentation CD.
16-DIMM memory board Bank 3 Bank 1 Bank 2 Port 2 Bank 4 Bank 7 Bank 5 Bank 6 Bank 8 Port 1 When you restart the server after adding or removing a pair or quad of DIMMs, the server displays a message that the memory configuration has changed. DIMM installation Complete the following steps to install DIMMs: Note: Depending on the model, the memory cassette in your server might not have doors; this is normal. If the memory cassette has no doors, disregard any instructions to open or close the doors.
D C A C P S 2 P S 1 4. Open the retaining clip on each end of the DIMM connector. Attention: To avoid breaking the DIMM retaining clips or damaging the DIMM connectors, open and close the clips gently. 5. Touch the static-protective package that contains the DIMM option to any unpainted metal surface on the server. Then, remove the DIMM from the package. 6. Turn the DIMM so that the DIMM keys align correctly with the slot.
DIMM 2 DIMM 6 DIMM 1 DIMM connector 2 DIMM connector 6 DIMM 5 Retaining clips 7. Insert the DIMM into the connector by aligning the edges of the DIMM with the slots at the ends of the DIMM connector. Firmly press the DIMM straight down into the connector by applying pressure on both ends of the DIMM simultaneously. The retaining clips snap into the locked position when the DIMM is firmly seated in the connector.
Installing a microprocessor The following notes describe information that you must consider when installing a microprocessor in the server: v The server comes with a minimum of one microprocessor installed on the microprocessor board in the microprocessor tray and supports up to four microprocessors. With more than one microprocessor, the server can operate as a symmetric multiprocessing (SMP) server.
v To use SMP, obtain an SMP-capable operating system. For a list of supported operating systems, go to http://www.ibm.com/pc/compat/. Attention: To avoid damage and to ensure proper server operation, review the following information before you install a microprocessor: v Make sure that the microprocessors are the same type, have the same cache size, and have the same clock speed. v Make sure that the microprocessor internal and external clock frequencies are identical.
4. Remove the memory cassette (see “Replacing the memory cassette” on page 56).
Hot-swap fan 5 Hot-swap fan 6 Fan Error LED Hot-swap fan 3 Hot-swap fan 4 Hot-swap fan 1 Hot-swap fan 2 5. Remove all fans (see “Replacing a hot-swap fan” on page 55). Microprocessor-tray release latch Microprocessor-tray levers 6. Remove the microprocessor tray: a. Lift the microprocessor-tray release latch ( 1 ). b. Open the microprocessor-tray levers ( 2) ). Attention: The microprocessor tray is heavy.
c. Pull out the microprocessor tray ( 3) ). Note: The new microprocessor comes in a kit with a VRM and a heat sink. The VRM is used only with microprocessors 3 and 4. Captive screws Heat sink 3 Microprocessor 3 Microprocessor 3 VRM Microprocessor baffle Microprocessor-tray levers 7. Remove the microprocessor baffle from the empty microprocessor socket and store the microprocessor baffle for future use. 8.
Attention: You must ensure that the locking lever on the microprocessor socket is in the fully-open position before you insert the microprocessor in the socket. Failure to do so might result in permanent damage to the microprocessor, microprocessor socket, and microprocessor-tray assembly. 10. Install the microprocessor: a. Touch the static-protective package containing the new microprocessor to any unpainted metal surface on the server; then, remove the microprocessor from the package. b.
b. Turn the VRM so that the VRM keys align correctly with the connector. c. Insert the VRM into the connector. Firmly press the VRM straight down into the connector by applying pressure on both ends of the VRM simultaneously. The retaining clips snap into the locked position when the VRM is firmly seated in the connector. If there is a gap between the VRM and the retaining clips, the VRM has not been correctly inserted; open the retaining clips, remove the VRM, and then reinsert it. 14.
Installing a hot-swap power supply Note: Under some conditions, the two rear fans in front of the power supplies will be operating when the server is turned off and connected to ac power. This enables the power supplies to be cooled when they are generating power for standby functions. The following notes describe information that you must consider when installing a hot-swap power supply in the server: v The server comes with a minimum of one power supply and supports up to two power supplies.
Locking latch Locking handle (open) D C A Power supply 2 (PS2) AC power connector cover C Power supply 1 (PS1) D C A C AC DC AC power LED (green) DC power LED (green) Fan LED (amber) Complete the following steps to install a hot-swap power supply: 1. Read “Safety information” on page 147 and “Installation guidelines” on page 29. 2. Remove the cover (see “Removing the cover and bezel” on page 32). 3.
Replacing the battery The following notes describe information that you must consider when replacing the battery in the server. v When replacing the battery, you must replace it with a lithium battery of the same type from the same manufacturer. v To order replacement batteries, call 1-800-426-7378 within the United States, and 1-800-465-7999 or 1-800-465-6666 within Canada. Outside the U.S. and Canada, call your IBM reseller or IBM marketing representative.
6. Insert the new battery: a. Position the battery so that the positive (+) symbol is facing away from you. b. Use one finger to press the top of the battery clip away from the battery. c. Press the battery into the socket until it clicks into place. Make sure that the battery clip holds the battery securely. Figure 2. Installing the battery 7. Reinstall the server cover as described in “Installing the cover and bezel” on page 58. 8.
Replacing a hot-swap fan The following notes describe information that you must consider when replacing a hot-swap fan in the server. v The server comes with six hot-swap fans. v You do not need to turn off the power to the server to replace a hot-swap fan. Attention: If a fan fails, replace it within 48 hours to help ensure proper cooling. Complete the following steps to replace a hot-swap fan: 1. Read “Safety information” on page 147 and “Installation guidelines” on page 29. 2.
Replacing the memory cassette The following notes describe information that you must consider when replacing the 8-DIMM-connector memory cassette in the server with a 16-DIMM-connector memory cassette: v The memory cassette is not hot-swappable; you must turn off the server before replacing the memory cassette. v For a server with an 8-DIMM-connector memory cassette, you can increase the memory capabilities of your server by upgrading to the 16-connector memory cassette.
a. Pull the new memory cassette locking handle in an arc toward the front of the cassette. b. Orient the cassette as shown in the illustration in step 4; then, lower the cassette into place. c. Using both hands, rotate the locking handle toward the rear of the server, making sure when you finish that the cassette is fully seated and the locking handle is all the way down.
Completing the installation This section describes how to complete the installation. Installing the cover and bezel Complete the following steps to install the server cover and bezel: 1. Before installing the cover, check that all internal cables, adapters, and other components are installed and seated correctly and that you have not left loose tools or parts inside the server. 2. Move the cover-release latch to the open (up) position. Top cover Cover release latch Bezel xSe ries 365 3.
Connecting the cables This section describes how to connect cables to the server, with particular instructions for the RXE Expansion Port, RXE Management Port, and Ethernet connectors. When instructed, see the applicable documentation for more details. Note: The external power connection on the Remote Supervisor Adapter II is not supported on the xSeries 365 server. For details about the locations and functions of all of the ports, indicators, and connectors see “I/O connectors” on page 61.
RXE connector cabling Your server has one RXE Expansion Port and one RXE Management Port located on the rear of the server. Use these connectors to connect the server to a remote I/O enclosure and to expand the number of PCI-X slots that are available for use by the server. For detailed information about cabling the RXE ports, see the documentation that comes with the remote I/O enclosure.
Some options have device drivers that you must install. See the documentation that comes with each option for information about installing device drivers. The server comes with at least one microprocessor on the microprocessor tray assembly. If more than one microprocessor is installed, the server can operate as a symmetric multiprocessing (SMP) server. You might have to upgrade the operating system to support SMP.
The following illustration shows the I/O connectors on the rear of the server. Remote Supervisor Adapter II ASM Power-supply connector Remote Supervisor Adapter II USB SCSI AC AC Remote Supervisor Adapter II Ethernet ( RJ-45) 1 2 3 RXE Management port Serial Keyboard Mouse RXE Expansion port 4 5 6 Remote Supervisor Adapter II video Ethernet 2 USB 2 Ethernet 1 USB 1 The following sections describe these connectors. Server connectors The following connectors are on the server.
v To enable remote server management using a modem, use a Remote Supervisor Adapter II serial connector on the breakout cable that you connect to the ASM connector.
RXE Expansion Port connector Use this connector to connect the server to the RXE Expansion port on an optional IBM RXE-100 Remote Expansion Enclosure. The following illustration shows an RXE Expansion Port connector. 48 2 47 1 Auxiliary-device (pointing device) connector Use this connector to connect a mouse or other pointing device. The following illustration shows an auxiliary-device connector. 6 5 4 3 2 1 Keyboard connector Use this connector to connect a PS/2 (non-USB) keyboard to the server.
Power supply connector Connect one end of the power-supply power cord to this connector and connect the other end to an ac power source. The server comes with one hot-swap power supply. You can add a second hot-swap power supply to obtain full power redundancy. Connect each power supply to separate ac power circuits for power redundancy.
66 IBM xSeries 365 Types 8861, 8862: Hardware Maintenance Manual and Troubleshooting Guide
Chapter 5. FRU information (service only) Microprocessor tray assembly . . . . . . . . . . . Microprocessor board connectors, jumpers and LEDs . Microprocessor removal . . . . . . . . . . . . Thermal grease. . . . . . . . . . . . . . . . Diskette drive . . . . . . . . . . . . . . . . . Operator information panel . . . . . . . . . . . . Media interposer card . . . . . . . . . . . . . . SCSI backplane . . . . . . . . . . . . . . . . PCI switch card assembly . . . . . . . . . . . . .
Microprocessor tray assembly This section shows the locations of items on the microprocessor board and describes how to remove a microprocessor. Microprocessor board connectors, jumpers and LEDs The following illustration shows the connectors, jumpers, and LEDs on the microprocessor board.
Attention: The microprocessor tray is heavy. Pull the tray part-way out of the server, reposition your hands to grasp the body of the tray, and then pull the tray out the rest of the way. 7. Remove the heat sink by first fully loosening one screw; then, fully loosen the other screw and lift the heat sink off of the microprocessor.
Complete the following steps to replace damaged or contaminated thermal grease on the microprocessor and heat sink: 1. Place the heat sink on a clean work surface. 2. Remove the cleaning pad from its package and unfold it completely. 3. Use the cleaning pad to wipe the thermal grease from the bottom of the heat sink. Note: Make sure that all of the thermal grease is removed. 4.
Diskette drive This section contains information about removing and replacing the diskette drive. Note: v Read “Installation guidelines” on page 29. v Read “Safety information” on page 147. v Read “Handling static-sensitive devices” on page 30. Complete the following steps to replace the diskette drive: 1. Turn off the server and all peripheral devices; then, disconnect all power cords and external cables. 2. Remove the cover and bezel (see “Removing the cover and bezel” on page 32). 3.
b. Place the cable into the cable connector and pull the bottom edge of the connector toward the front of the server to secure the cable. 10. Attach the wire to the diskette drive beginning with the front hole, making sure to guide the wire into the hook. 11. Replace the bezel and top cover. 12. Reconnect external cables and power cords. Operator information panel This section contains information about removing and replacing the operator information panel.
11. 12. 13. 14. 15. 16. shoulder screw on the bottom of the assembly will slide into and along the curved channel. This allows the panel to swing out. Reinstall the screw that was removed in step 4 on page 72. Verify that the assembly opens and closes smoothly. Close and latch the operator information panel. Connect the cable to the media interposer card. Replace the bezel and top cover. Reconnect external cables and power cords.
6. To release the media interposer card from the chassis, press down on the two blue touchpoints on the rectangular steel flaps ( 1 ) that lie flush with the chassis structure near the base of the media interposer card. 7. Pull the media interposer card out of the server. To install the media interposer card, reverse the preceding steps.
Release tabs Guide channels 6. Pull out the two blue pushpins. 7. Squeeze the two blue release tabs. 8. Lift the SCSI backplane out of the server slightly; then, disconnect the power cable and remove the backplane. 9. Connect the power cable to the replacement backplane. 10. Slide the backplane into the two guide channels. Note: The cables from steps 4 on page 74 and 5 on page 74 will be routed over the top of the backplane after the backplane is installed. 11.
PCI switch card assembly The PCI switch card assembly, mounted on the top rear of the server frame adjacent to the adapter slots, contains one switch for each of the six adapters. This ensures that power is disconnected from the associated adapter if you attempt to open the adapter latch and remove an adapter. Note: v Read “Installation guidelines” on page 29. v Read “Safety information” on page 147. v Read “Handling static-sensitive devices” on page 30.
Adapter retainer bracket assembly This section contains information about removing and replacing the adapter retainer bracket assembly. Note: v Read “Installation guidelines” on page 29. v Read “Safety information” on page 147. v Read “Handling static-sensitive devices” on page 30. Complete the following steps to remove the adapter retainer bracket assembly: 1. Turn off the server and all peripheral devices; then, disconnect all power cords and external cables. 2.
a. The tabs on the bottom of the insulators sit in the holes in the bottom of the metal section of the bracket. b. The tabs on the top of the insulators engage the plastic retainer section of the bracket. Power-supply structure This section contains information about removing and replacing the power-supply structure. Note: v Read “Installation guidelines” on page 29. v Read “Safety information” on page 147. v Read “Handling static-sensitive devices” on page 30.
9. Lift the structure out of the server, making sure that the front alignment tabs slide clear of the chassis. Install the power supply structure by completing the following steps: 1. Align the tabs on the structure with the notches on the chassis; then, gently lower the back of the structure into the server, making sure to line up the two posts on the floor of the chassis with the two apertures in the structure. Notes: a.
I/O board LEDs The following illustration shows the LEDs on the I/O board. PCI attention LEDs PCI power LEDs I/O board switches and jumpers The following illustration shows the switches and jumpers on the I/O board. 1 2 3 1 2 3 IXA voltage 3 2 1 jumper (J26) 1 2 3 Boot recovery (BIOS) jumper (J19) Power-on password override jumper (J20) Disable Wake on LAN jumper (J24) The I/O board contains three-pin jumper blocks. The following table describes the purposes of the jumpers.
Jumper name Description Boot recovery (BIOS) (J19) The default position is pins 1 and 2 (use the primary boot block during startup). Move the jumper to pins 2 and 3 to use the secondary boot block during startup. For more information about recovering the BIOS code, see “Recovering BIOS code” on page 24. Power-on password override (J20) The default position is pins 1 and 2. Changing the position of this jumper to pins 2 and 3 bypasses the power-on password check.
9. Remove all adapters and adapter insulators (see “Removing a PCI or PCI-X adapter” on page 36), making sure to place the adapters on a static-protective surface. AC AC 1 2 3 4 10. Remove the external SCSI cable assembly, located at the I/O port panel at the rear of the server, by pushing up on the latch clip ( 1 ) with a flat-bladed screwdriver to release the assembly, and then lifting it out of the server. 11.
Note: You might need a screwdriver to turn the thumbscrews. Flange Cable tie AC AC 1 Captive thumb screws 14. Grasp the metal flange (in the center of the assembly between the power backplane and the I/O board) and gently pull the assembly slightly toward the front of the server so that the two notches on each side of the assembly align with the two metal loops on each side of the chassis. 15.
16. Set the assembly on a firm and static-protective work surface; then, remove the six screws that secure the power backplane to the backerplate and set the screws in a safe place. Note: Any serrated washers located at the screw holes remain in place. 17. If you are replacing the power backplane, remove the power backplane from the backerplate; then, position the replacement power backplane on the backerplate and attach it with the six screws that were removed in step 16.
Chapter 6. Symptom-to-FRU index Beep symptoms . . . . . . . . No beep symptoms . . . . . . . POST error codes . . . . . . . . Light path LED errors . . . . . . Diagnostic error codes . . . . . . System-error log entries . . . . . SMI handler messages . . . . . Service processor messages . . . Error symptoms . . . . . . . . Power LED errors . . . . . . . SCSI error messages . . . . . . ServeRAID (ISPR) error procedures ServeRAID error codes . . . . . Undetermined problems . . . . .
Beep symptoms Beep symptoms are short tones or a series of short tones separated by pauses (intervals without sound). See the following examples. Beeps Description 1-2-3 v One beep v A pause (or break) v Two beeps v A pause (or break) v Three beeps 4 Four continuous beeps One beep after successfully completing POST indicates that the server is functioning correctly.
Note: See Chapter 7, “Parts listing, Types 8861, 8862,” on page 139 to determine which components are replaceable by the customer and which components must be replaced by an IBM field service technician. Beep/symptom FRU/action 3-3-2 (Critical SMBUS error occurred) 1. Disconnect power cord, wait 30 seconds, retry. 2. DIMM. 3. Memory cassette. 4. Microprocessor tray assembly. 5. I/O board. 3-3-3 (No operational memory in system) 1.
Note: See Chapter 7, “Parts listing, Types 8861, 8862,” on page 139 to determine which components are replaceable by the customer and which components must be replaced by an IBM field service technician. No beep symptom FRU/action System will not power-up (Power supply ac LED is on) v See “Power LED errors” on page 130. POST error codes In the following error codes, X can be any number or letter.
Note: See Chapter 7, “Parts listing, Types 8861, 8862,” on page 139 to determine which components are replaceable by the customer and which components must be replaced by an IBM field service technician. Error code/symptom FRU/action 187 (VPD serial number not set.) 1. Set serial number using flash update utility. 2. I/O board. 3. Service processor. 188 (Bad EEPROM CRC #2) 1. Run Configuration/Setup. 2. I/O board. 3. Service processor.
Note: See Chapter 7, “Parts listing, Types 8861, 8862,” on page 139 to determine which components are replaceable by the customer and which components must be replaced by an IBM field service technician. Error code/symptom FRU/action 178x (Fixed Disk error) 1. Hard disk drive cables. 2. Run diagnostic programs. 3. Hard disk drive adapter. 4. Hard disk drive. 5. I/O board. 1800 (Unavailable PCI hardware interrupt) 1. Run Configuration/Setup and adjust adapter settings. 2. Remove an adapter.
Note: See Chapter 7, “Parts listing, Types 8861, 8862,” on page 139 to determine which components are replaceable by the customer and which components must be replaced by an IBM field service technician. Error code/symptom FRU/action 00019704 (Processor 4 failed BIST) 1. Microprocessor 4 2. VRM4 3. Microprocessor tray assembly 00180100 (A PCI adapter has requested memory resources that are not available) 1. Reorder the adapters in the PCI slots.
Note: See Chapter 7, “Parts listing, Types 8861, 8862,” on page 139 to determine which components are replaceable by the customer and which components must be replaced by an IBM field service technician. Error code/symptom FRU/action 01298001 (No update data for processor 1) 1. Ensure all microprocessors are the same cache size. 2. Reflash BIOS code. 3. Microprocessor 1. 01298002 (No update data for processor 2) 1. Ensure all microprocessors are the same cache size. 2. Reflash BIOS code. 3.
Light path LED errors Before replacing any FRU: 1. Observe LEDs on boards. 2. View system-error log. Note: See Chapter 7, “Parts listing, Types 8861, 8862,” on page 139 to determine which components are replaceable by the customer and which components must be replaced by an IBM field service technician. Light path LED FRU/action All LEDs off (error log full) 1. System-Error log is 75% full; analyze the log entries to determine the Note: “Information” LED may be lit. nature of the error messages. 2.
Note: See Chapter 7, “Parts listing, Types 8861, 8862,” on page 139 to determine which components are replaceable by the customer and which components must be replaced by an IBM field service technician. Light path LED FRU/action CPU (failed microprocessor) Note: Verify correct installation sequence; see “Installing a microprocessor” on page 44. 1. Check event log to determine location of failing LED (microprocessor). 2. Find failing microprocessor by checking LEDs on microprocessor tray assembly.
Note: See Chapter 7, “Parts listing, Types 8861, 8862,” on page 139 to determine which components are replaceable by the customer and which components must be replaced by an IBM field service technician. Light path LED FRU/action LOG (non-optimal condition) 1. See System Error log. 2. See Service Processor log. OVER SPEC (power supplies are being overdriven) 1. Power supply 2. Power backplane Diagnostic error codes Note: In the following error codes, if xxx is 000, 195, or 197, do not replace a FRU.
Note: See Chapter 7, “Parts listing, Types 8861, 8862,” on page 139 to determine which components are replaceable by the customer and which components must be replaced by an IBM field service technician. Error code/symptom FRU/action 020-xxx-000 (Failed PCI Interface test) 1. PCI switch card assembly 2. I/O board 020-xxx-001 (Failed Hot-Swap Slot 1 PCI Latch test) 1. PCI hot-swap latch assembly 020-xxx-002 (Failed Hot-Swap Slot 2 PCI Latch test) 1.
Note: See Chapter 7, “Parts listing, Types 8861, 8862,” on page 139 to determine which components are replaceable by the customer and which components must be replaced by an IBM field service technician. Error code/symptom FRU/action 035-xxx-cnn (Check System error Log before replacing a FRU. c = ServeRAID channel number, nn = SCSI ID of failing fixed disk drive.) v Hard disk drive on channel C, SCSI ID nn 035-xxx-snn (Check System Error Log before replacing a FRU. nn = SCSI ID of failing fixed disk.
Note: See Chapter 7, “Parts listing, Types 8861, 8862,” on page 139 to determine which components are replaceable by the customer and which components must be replaced by an IBM field service technician. Error code/symptom FRU/action 166-051-000 System Management: Failed (Unable to communicate with ASM. It may be busy. Run the test again.) 1. Flash latest levels of firmware (BIOS, service processor, diagnostics) 2. Rerun diagnostic test. 3.
Note: See Chapter 7, “Parts listing, Types 8861, 8862,” on page 139 to determine which components are replaceable by the customer and which components must be replaced by an IBM field service technician. Error code/symptom FRU/action 166-201-004 (ISMP indicates I2C errors on bus M) 1. I/O board 2. Memory cassette 3. Microprocessor tray assembly 166-201-005 (ISMP indicates I2C errors on bus S) 1. SCSI backplane 166-201-006 (ISMP indicates I2C errors on bus O) 1.
Note: See Chapter 7, “Parts listing, Types 8861, 8862,” on page 139 to determine which components are replaceable by the customer and which components must be replaced by an IBM field service technician. Error code/symptom FRU/action 166-201-114 (ISMP indicates I2C errors on v See Hardware Maintenance Manual for IBM RXE-100 Remote RXE bus PCI_B slot 2) Expansion Enclosure.
Note: See Chapter 7, “Parts listing, Types 8861, 8862,” on page 139 to determine which components are replaceable by the customer and which components must be replaced by an IBM field service technician. Error code/symptom FRU/action 180-xxx-005 (Failed SCSI Backplane LED 1. SCSI backplane cable test) 2. SCSI backplane 3. I/O board 4. Microprocessor tray assembly 180-xxx-006 (Failed Memory Board LED test) 1. Memory cassette 2. Microprocessor tray assembly 3.
Note: See Chapter 7, “Parts listing, Types 8861, 8862,” on page 139 to determine which components are replaceable by the customer and which components must be replaced by an IBM field service technician. Error code/symptom FRU/action 201-XXX-Y23 (Multiple DIMM failure in Port 1 Bank 3; see “Memory modules” on page 39) 1. Isolate failing DIMM: a. Replace a DIMM in bank with a "known good" DIMM. b. Rerun memory diagnostic for the failing bank. c. If test fails, mark replaced DIMM as "good" DIMM. d.
Note: See Chapter 7, “Parts listing, Types 8861, 8862,” on page 139 to determine which components are replaceable by the customer and which components must be replaced by an IBM field service technician. Error code/symptom FRU/action 201-XXX-Y33 (Multiple DIMM failure in Port 2 Bank 3; see “Memory modules” on page 39) 1. Isolate failing DIMM: a. Replace a DIMM in bank with a "known good" DIMM. b. Rerun memory diagnostic for the failing bank. c. If test fails, mark replaced DIMM as "good" DIMM. d.
Note: See Chapter 7, “Parts listing, Types 8861, 8862,” on page 139 to determine which components are replaceable by the customer and which components must be replaced by an IBM field service technician. Error code/symptom FRU/action 217-xxx-003 (Failed BIOS Fixed Disk test) v Hard disk drive 4 Note: If RAID is configured, the fixed disk number refers to the RAID logical array.
Note: See Chapter 7, “Parts listing, Types 8861, 8862,” on page 139 to determine which components are replaceable by the customer and which components must be replaced by an IBM field service technician. Error code/symptom FRU/action 405-xxx-00n (No good link! Check loopback plug) 1. Verify that the loopback plug is a gigabit loopback plug (see “Ethernet controller troubleshooting” on page 27). 2. Check for any loose connections between the loopback plug and the ethernet port.
SMI handler messages SMI handler is special system code that provides system monitoring functions. When the SMI handler detects a microprocessor error, the SMI handler message identifies the affected processor using a ProcID number or an APICID number. The following table provides a cross reference between the physical microprocessor number, the ProcID and the APICID.
Note: See Chapter 7, “Parts listing, Types 8861, 8862,” on page 139 to determine which components are replaceable by the customer and which components must be replaced by an IBM field service technician. SMI message code Suggested action 1503 (SERR: Received Target Abort) 1. Check Operating System event log. 2. Run adapter card diagnostics, if available. 3. Adapter. 4. PCI switch card assembly. 5. I/O board. 1504 (SERR: Device Signaled SERR) 1. Check Operating System event log. 2.
Note: See Chapter 7, “Parts listing, Types 8861, 8862,” on page 139 to determine which components are replaceable by the customer and which components must be replaced by an IBM field service technician. SMI message code Suggested action 1513 (MCA: Excessive Recoverable Errors) 1. Run system diagnostic programs. 2. Microprocessor x (where x = indicated microprocessor). 3. VRM. 4. Microprocessor tray assembly. 1514 (Rebuilding PCI BUS Map) v Information only.
Service processor messages Following is an example of a typical service processor message. - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Date/Time: 2002/05/07 15:52:03 DMI Type: Source: SERVPROC Error Code: System Complex Powered Up Error Code: Error Data: Error Data: - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - This message indicates that the server was turned on at the recorded time. The possible service processor error messages are listed in the following table.
Note: See Chapter 7, “Parts listing, Types 8861, 8862,” on page 139 to determine which components are replaceable by the customer and which components must be replaced by an IBM field service technician. Service Processor message FRU/action 5V Planar Fault v I/O board assembly Application Posted Alert to ASM v Information only Cable: Media cable not detected 1. Verify IDE media cable is properly connected. 2. Media interposer card. Cable: SCSI I2C cable not detected 1.
Note: See Chapter 7, “Parts listing, Types 8861, 8862,” on page 139 to determine which components are replaceable by the customer and which components must be replaced by an IBM field service technician. Service Processor message FRU/action Fan X Failure (X of 1-6 = individual fans 1 1. Verify no obstacles are blocking or inserted into the fan or through 6; X of 7=power supply 1; X of 8=power power supply. supply 2.) 2. Check the physical connection and verify fan or power supply is properly seated. 3.
Note: See Chapter 7, “Parts listing, Types 8861, 8862,” on page 139 to determine which components are replaceable by the customer and which components must be replaced by an IBM field service technician. Service Processor message FRU/action IP address of default gateway modified from x.x.x.x v Information only IP address of network interface modified from x.x.x.x v Information only IP subnet mask of network interface modified v Information only from x.x.x.x Loader Watchdog Triggered 1.
Note: See Chapter 7, “Parts listing, Types 8861, 8862,” on page 139 to determine which components are replaceable by the customer and which components must be replaced by an IBM field service technician. Service Processor message FRU/action Power Supply X DC Good Fault 1. If system power present indicator is on, reduce to minimum configuration (see page 136) and replace components one at a time to isolate fault. 2. If no system power: a. Power supply b.
Note: See Chapter 7, “Parts listing, Types 8861, 8862,” on page 139 to determine which components are replaceable by the customer and which components must be replaced by an IBM field service technician. Service Processor message FRU/action System is over recommended voltage for 1.8V CPU 1. Check light path and replace failing component. 2. VRM 3 or 4. 3. Microprocessor x. System is over recommended voltage on VRM X 1. VRM 3 or 4 System is under recommended voltage for 1.8V CPU 1.
Note: See Chapter 7, “Parts listing, Types 8861, 8862,” on page 139 to determine which components are replaceable by the customer and which components must be replaced by an IBM field service technician. Service Processor message FRU/action System shutoff due to +1.5v under voltage 1. Check light path and replace failing component. 2. VRM 3 or 4. 3. Microprocessor x. 4. Microprocessor tray assembly. System shutoff due to +12v over voltage 1. Power supply 2.
Note: See Chapter 7, “Parts listing, Types 8861, 8862,” on page 139 to determine which components are replaceable by the customer and which components must be replaced by an IBM field service technician. Service Processor/RXE-100 message FRU/action PCI Expansion Unit X Side A or B: +1.8v over v Replace board as indicated. voltage PCI Expansion Unit X Side A or B: +1.8V Power Not Adequate v Replace board as indicated. PCI Expansion Unit X Side A or B: +1.8v under recommended voltage 1.
Note: See Chapter 7, “Parts listing, Types 8861, 8862,” on page 139 to determine which components are replaceable by the customer and which components must be replaced by an IBM field service technician. Service Processor/RXE-100 message FRU/action PCI Expansion Unit X Side A or B: +2.5v over v Replace Board A or B as indicated. voltage PCI Expansion Unit X Side A or B: +2.5v under recommended voltage 1. Check for obvious shorts. PCI Expansion Unit X Side A or B: +2.
Note: See Chapter 7, “Parts listing, Types 8861, 8862,” on page 139 to determine which components are replaceable by the customer and which components must be replaced by an IBM field service technician. Service Processor/RXE-100 message FRU/action PCI Expansion Unit X Side A or B: +5V Power Not Adequate v Remove adapters one at a time. PCI Expansion Unit X Side A or B: +5v under 1. Check slot 5 or 6 for short or bent pins. recommended voltage 2.
Note: See Chapter 7, “Parts listing, Types 8861, 8862,” on page 139 to determine which components are replaceable by the customer and which components must be replaced by an IBM field service technician. Service Processor/RXE-100 message FRU/action PCI Expansion Unit X Side A or B: Fan X Failure 1. Verify no obstacles are blocking or inserted into the fan in RXE-100. 2. Check the physical connection and ensure fan is properly seated in RXE-100. 3. Replace fan in RXE-100.
Note: See Chapter 7, “Parts listing, Types 8861, 8862,” on page 139 to determine which components are replaceable by the customer and which components must be replaced by an IBM field service technician. Service Processor/RXE-100 message FRU/action PCI Expansion Unit X Side A or B: PCI planar 1. Check all fans and remove any obstacles from the path of area over recommended temperature airflow in RXE-100. 2. Verify room temperature is within recommended range.
Note: See Chapter 7, “Parts listing, Types 8861, 8862,” on page 139 to determine which components are replaceable by the customer and which components must be replaced by an IBM field service technician. Service Processor/RXE-100 message FRU/action PCI Expansion Unit X Side A or B: Power Supply X Power-Good Fault 1. Verify ac power is functioning correct.y. PCI Expansion Unit X Side A or B: Power Supply X Removed 1.
Note: See Chapter 7, “Parts listing, Types 8861, 8862,” on page 139 to determine which components are replaceable by the customer and which components must be replaced by an IBM field service technician. CD-ROM drive problems Symptom FRU/action CD-ROM drive is not recognized. 1. Verify that: v The IDE channel to which the CD-ROM drive is attached (primary or secondary) is enabled in the Configuration/Setup Utility program. If the server has a single IDE channel, only the primary channel can be used.
Note: See Chapter 7, “Parts listing, Types 8861, 8862,” on page 139 to determine which components are replaceable by the customer and which components must be replaced by an IBM field service technician. Expansion enclosure problems Symptom FRU/action The SCSI expansion enclosure used to work but does not work now. 1. Verify that: v The cables for all external SCSI options are connected correctly. v The last device in each SCSI chain, or the end of the SCSI cable, is terminated correctly.
Note: See Chapter 7, “Parts listing, Types 8861, 8862,” on page 139 to determine which components are replaceable by the customer and which components must be replaced by an IBM field service technician. Keyboard, mouse, or pointing-device problems (non-USB) Symptom FRU/action All or some keys on the keyboard do not work. 1. Verify that: v The keyboard cable is securely connected to the server, and that the keyboard and mouse cables are not reversed. v Both the server and the monitor are turned on. 2.
Note: See Chapter 7, “Parts listing, Types 8861, 8862,” on page 139 to determine which components are replaceable by the customer and which components must be replaced by an IBM field service technician. Memory problems Symptom FRU/action The amount of system memory displayed is less than the amount of physical memory installed. 1. Verify that: v No error LEDs are lit on the operator information panel or in the memory cassette. v Memory mirroring does not account for the mismatch.
Note: See Chapter 7, “Parts listing, Types 8861, 8862,” on page 139 to determine which components are replaceable by the customer and which components must be replaced by an IBM field service technician. Monitor problems Symptom FRU/action The screen is blank. 1. Verify that: v The server power cord is plugged into the server, and into a working electrical outlet or power distribution unit. v The monitor cables are connected correctly.
Note: See Chapter 7, “Parts listing, Types 8861, 8862,” on page 139 to determine which components are replaceable by the customer and which components must be replaced by an IBM field service technician. Monitor problems Symptom FRU/action Wrong characters appear on the 1. If the wrong language is displayed, update the BIOS code with the correct screen. language. 2. Monitor. 3. Remote Supervisor Adapter II. 4. I/O board. No video. 1. Verify that the correct machine is selected, if applicable. 2.
Note: See Chapter 7, “Parts listing, Types 8861, 8862,” on page 139 to determine which components are replaceable by the customer and which components must be replaced by an IBM field service technician. Power problems Symptom FRU/action The server does not turn on. Note: The xSeries 365 server requires two 950W hot swap power supplies for full redundancy at both 220V and 110V. 1. Verify that: v The power cables are properly connected to the computer. v The electrical outlet functions properly.
Note: See Chapter 7, “Parts listing, Types 8861, 8862,” on page 139 to determine which components are replaceable by the customer and which components must be replaced by an IBM field service technician. Serial port problems Symptom FRU/action A serial device does not work. 1. Verify that: v The device is compatible with the server. v The serial port is enabled and is assigned a unique address. v The device is connected to the correct port (see “I/O connectors” on page 61). 2. Failing serial device. 3.
Note: See Chapter 7, “Parts listing, Types 8861, 8862,” on page 139 to determine which components are replaceable by the customer and which components must be replaced by an IBM field service technician. ServerGuide problems Symptom FRU/action Setup and Installation CD will not start. v Make sure that the server supports the ServerGuide program and has a startable (bootable) CD-ROM (or DVD-ROM) drive.
Note: See Chapter 7, “Parts listing, Types 8861, 8862,” on page 139 to determine which components are replaceable by the customer and which components must be replaced by an IBM field service technician. Power supply LEDs AC good DC good Fan Operator information panel LED Off Off Off Off Description FRU/action No power to system or ac problem. 1. Check ac power to system. 2. Make sure power cord is plugged in to a functioning power source. 3. Isolate by removing one power supply at a time.
SCSI error messages Note: See Chapter 7, “Parts listing, Types 8861, 8862,” on page 139 to determine which components are replaceable by the customer, and which components should be replaced by an IBM field service technician. Error message FRU/action All SCSI Errors 1. External SCSI devices must be turned on before you turn on the server. One or more of the following devices might be causing the problem: 2. The cables for all external SCSI devices are connected correctly.
controllers have 2 channels. ServeRAID-5i controllers have no channels. The ServeRAID-5i uses the channel connectors of the onboard integrated SCSI controller. SCSI channel code (z) Descriptions 1 Channel 1 2 Channel 2 3 Channel 1 and 2 4 Channel 3 5 Channel 1 and 3 6 Channel 2 and 3 7 Channel 1, 2, and 3 8 Channel 4 9 Channel 1 and 4 A Channel 2 and 4 B Channel 1, 2, and 4 C Channel 3 and 4 D Channel 1, 3, and 4 E Channel 2, 3, and 4 F Channel 1, 2, 3, and 4 b.
a. Identify which channel is causing the error by reconnecting cables one at a time and restarting until the error returns. b. Check termination of identified channel in step 2a. Note: SCSI channel termination details, if any, appear elsewhere in this publication. c. Disconnect one drive at a time attached to channel identified in step 2a and restart each time to determine which drive is causing the problem. d. Replace hard disk drive cable attached to channel identified in step 2a. e.
Note: See Chapter 7, “Parts listing, Types 8861, 8862,” on page 139 to determine which components are replaceable by the customer, and which components should be replaced by an IBM field service technician. Error code/symptom FRU/action 7xxx thru 8xxx (Host/local PCI bus interface error) 1. Flash latest level of BIOS code and firmware for controller. 2. If ServeRAID-4x controller, replace controller. 3. If ServeRAID-5i controller, integrated RAID controller on the server. 9003 1.
Undetermined problems Use the information in this section if the diagnostic tests did not diagnose the failure or if the server is inoperative. Notes: 1. If you suspect a software mismatch is causing failures (solid or intermittent), be sure to see “Error symptoms” on page 121. 2. Damaged data in CMOS memory can cause undetermined problems. 3. Damaged data in BIOS code can cause undetermined problems. See “Recovering BIOS code” on page 24.
Problem-determination tips Because of the variety of hardware and software combinations that can be encountered, use the following information to assist you in problem determination. If possible, have this information available when requesting assistance from Service Support and Engineering functions.
138 IBM xSeries 365 Types 8861, 8862: Hardware Maintenance Manual and Troubleshooting Guide
Chapter 7. Parts listing, Types 8861, 8862 The following parts information is for the xSeries 365, Types 8861 and 8862. 1 2 28 P S 2 P 1 S P 3 S 2 P 1 S 4 27 26 25 5 24 6 23 7 21 8 20 9 22 19 10 18 17 11 16 15 © Copyright IBM Corp.
System Index 1 2 3 3 3 4 5 6 7 8 9 10 11 12 12 12 13 14 15 16 16 16 16 16 16 17 18 18 18 18 18 18 18 18 18 18 18 19 20 21 22 23 24 25 26 27 28 28 140 xSeries 365, Types 8861, 8862 Top cover assembly (all models) Memory cassette cover (all models) Memory, 512MB PC2100 ECC (all models) Memory, 1GB PC2100 ECC DDR (optional) Memory, 2GB (optional) Memory cassette (all models) Power supply, 950W (all models) Power supply structure (all models) Power backplane (all models) I/O backplane assembly (all models) Fa
Index xSeries 365, Types 8861, 8862 Cable, Active PCI (all models) Cable, external SCSI (all models) Cable, flex, diskette drive (all models) Cable, hard disk drive power (all models) Cable, internal, Remote Supervisor Adapter II (all models) Cable, media (all models) Cable, operator information panel (all models) Cable, breakout, Remote Supervisor Adapter II (all models) Cable, SCSI RAID (all models) Cable, SCSI (optional) Cable management arm (all models) iSCSI server adapter Left EIA mounting bracket (a
Keyboard Italy Norwegian Polish Portuguese Romanian Russian Serbian/Cyrillic Slavic Spanish Swedish/Finn Swiss, F/G Turkish (179) Turkish (440) UK English Yugosl/Lat US English-EMEA Chinese/US Thailand French Canadian FRU No. 37L2568 37L2569 37L2570 37L2571 37L2572 37L2573 37L2574 37L2575 37L2576 37L2577 37L2578 37L2579 37L2580 37L2581 37L2582 37L2583 37L2585 37L2587 37L0913 Power cord FRUs For your safety, IBM provides a power cord with a grounded attachment plug to use with this IBM product.
Power cord rating IBM power cord part number (2.
144 IBM xSeries 365 Types 8861, 8862: Hardware Maintenance Manual and Troubleshooting Guide
Appendix A. Getting help and technical assistance If you need help, service, or technical assistance or just want more information about IBM products, you will find a wide variety of sources available from IBM to assist you. This appendix contains information about where to go for additional information about IBM and IBM products, what to do if you experience a problem with your system, and whom to call for service, if it is necessary.
You can find service information for your IBM products, including supported options, at http://www.ibm.com/pc/support/. Software service and support Through IBM Support Line, you can get telephone assistance, for a fee, with usage, configuration, and software problems with xSeries servers, IntelliStation workstations, and appliances. For information about which products are supported by Support Line in your country or region, go to http://www.ibm.com/services/sl/ products/.
Appendix B. Related service information Note: The service procedures are designed to help you isolate problems. They are written with the assumption that you have model-specific training on all computers, or that are familiar with the computers, functions, terminology, and service information provided in this manual. Safety information The following section contains the safety information that you need to be familiar with before servicing an IBM computer.
Electrical safety CAUTION: Electrical current from power, telephone, and communication cables can be hazardous. To avoid personal injury or equipment damage, disconnect the attached power cords, telecommunication systems, networks, and modems before you open the server covers, unless instructed otherwise in the installation and configuration procedures. Observe the following rules when working on electrical equipment. Important: Use only approved tools and test equipment.
v Always look carefully for possible hazards in your work area. Examples of these hazards are moist floors, nongrounded power extension cables, power surges, and missing safety grounds. v Do not touch live electrical circuits with the reflective surface of a plastic dental mirror. The surface is conductive; such touching can cause personal injury and machine damage.
8. Check that the power-supply cover fasteners (screws or rivets) have not been removed or tampered with. Handling electrostatic discharge-sensitive devices Any computer part containing transistors or integrated circuits (ICs) should be considered sensitive to electrostatic discharge (ESD). ESD damage can occur when there is a difference in charge between objects.
Important: All caution and danger statements in this IBM documentation begin with a number. This number is used to cross reference an English caution or danger statement with translated versions of the caution or danger statement in this section. For example, if a caution statement begins with a number 1, translations for that caution statement appear in this section under statement 1. Be sure to read all caution and danger statements before performing any of the instructions.
Statement 2 CAUTION: When replacing the lithium battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer. The battery contains lithium and can explode if not properly used, handled, or disposed of.
Statement 4 ≥18 kg (39.7 lb) ≥32 kg (70.5 lb) ≥55 kg (121.2 lb) CAUTION: Use safe practices when lifting. Statement 5 CAUTION: The power control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device. The device also might have more than one power cord. To remove all electrical current from the device, ensure that all power cords are disconnected from the power source.
Statement 10 CAUTION: Do not place any object weighing more than 82 kg (180 lbs.) on top of rack-mounted devices. Statement 13 DANGER Overloading a branch circuit is potentially a fire hazard and a shock hazard under certain conditions. To avoid these hazards, ensure that your system electrical requirements do not exceed branch circuit protection requirements. Refer to the information that is provided with your IBM device for electrical specifiacations.
Importante: Todas as instruções de cuidado e perigo da IBM documentation começam com um número. Este número é utilizado para fazer referência cruzada de uma instrução de cuidado ou perigo no idioma inglês com as versões traduzidas das instruções de cuidado ou perigo encontradas nesta seção. Por exemplo, se uma instrução de cuidado é iniciada com o número 1, as traduções para aquela instrução de cuidado aparecem nesta seção sob a instrução 1.
Instrução 2 CUIDADO: Ao substituir a bateria de lítio, utilize apenas uma bateria IBM, Número de Peça 33F8354 ou uma bateria de tipo equivalente, recomendada pelo fabricante. Se o seu sistema possui um móídulo com uma bateria de lítio, substitua-o apenas pelo mesmo tipo de mídulo, do mesmo fabricante. A bateria contém lítio e pode explodir se não for utilizada, manuseada e descartada de maneira correta.
Instrução 4 ≥18 kg (39.7 lb) ≥32 kg (70.5 lb) ≥55 kg (121.2 lb) CUIDADO: Ao levantar a máquina, faça-o com segurança. Instrução 5 CUIDADO: Os botões Liga/Desliga localizados no dispositivo e na fonte de alimentação não desligam a corrente elétrica fornecida ao dispositivo. O dispositivo também pode ter mais de um cabo de alimentação. Para remover toda a corrente elétrica do dispositivo, assegure que todos os cabos de alimentação estejam desconectados da fonte de energia elétrica.
Instrução 10 CUIDADO: Não coloque nenhum objeto com peso superior a 82 kg (180 lbs.) sobre dispositivos montados em rack. Instrução 13 PRECAUCIÓN: A sobrecarga em um circuito derivado apresenta um risco potencial de incêndio e de choque sob determinadas condi ções. Para evitar estes riscos, assegure que os requisitos elétricos de seu sistema não excedam os requisitos de prote ção do circuito derivado. Para conhecer as especifica ções elétricas, consulte as informa ções fornecidas com seu dispositivo IBM.
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Important: Toutes les consignes Attention et Danger indiquées dans la bibliothèque IBM documentation sont précédées d'un numéro. Ce dernier permet de mettre en correspondance la consigne en anglais avec ses versions traduites dans la présente section. Par exemple, si une consigne de type Attention est précédée du chiffre 1, ses traductions sont également précédées du chiffre 1 dans la présente section.
Notice n° 2 ATTENTION: Remplacez la pile au lithium usagée par une pile de référence identique exclusivement - voir la référence IBM - ou par une pile équivalente recommandée par le fabricant. Si votre système est doté d'un module contenant une pile au lithium, vous devez le remplacer uniquement par un module identique, produit par le même fabricant. La pile contient du lithium et présente donc un risque d'explosion en cas de mauvaise manipulation ou utilisation. v Ne la jetez pas à l'eau.
Notice n° 4 ≥18 kg (39.7 lb) ≥32 kg (70.5 lb) ≥55 kg (121.2 lb) ATTENTION: Faites-vous aider pour soulever ce produit. Notice n° 5 ATTENTION: Le bouton de mise sous tension/hors tension de l'unité et l'interrupteur d'alimentation du bloc d'alimentation ne coupent pas l'arrivée de courant électrique à l'intérieur de la machine. Il se peut que votre unité dispose de plusieurs cordons d'alimentation.
Notice n° 10 ATTENTION: Ne posez pas d'objet dont le poids dépasse 82 kg sur les unités montées en armoire. Notice n° 13 DANGER La surcharge d'un circuit de dérivation peut entraîner un risque d'incendie ou de choc électrique sous certaines conditions. Pour éviter ces risques, assurez-vous que les besoins électriques de votre système ne sont pas supérieurs aux capacités de votre circuit de dérivation. Pour les spécifications électriques, reportez-vous aux informations fournies avec votre unité IBM.
Wichtig: Alle Sicherheitshinweise in dieser IBM documentation beginnen mit einer Nummer. Diese Nummer verweist auf einen englischen Sicherheitshinweis mit den übersetzten Versionen dieses Hinweises in diesem Abschnitt. Wenn z. B. ein Sicherheitshinweis mit der Nummer 1 beginnt, so erscheint die übersetzung für diesen Sicherheitshinweis in diesem Abschnitt unter dem Hinweis 1. Lesen Sie alle Sicherheitshinweise, bevor Sie eine Anweisung ausführen.
Hinweis 2 ACHTUNG: Eine verbrauchte Batterie nur durch eine Batterie mit der IBM Teilenummer 33F8354 oder durch eine vom Hersteller empfohlene Batterie ersetzen. Wenn Ihr System ein Modul mit einer Lithium-Batterie enthält, ersetzen Sie es immer mit dem selben Modultyp vom selben Hersteller. Die Batterie enthält Lithium und kann bei unsachgemäßer Verwendung, Handhabung oder Entsorgung explodieren. Die Batterie nicht: v mit Wasser in Berührung bringen. v über 100 C erhitzen. v reparieren oder zerlegen.
Hinweis 4 ≥18 kg ≥32 kg ≥55 kg ACHTUNG: Beim Anheben der Maschine die vorgeschriebenen Sicherheitsbestimmungen beachten. Hinweis 5 ACHTUNG: Mit dem Betriebsspannungsschalter an der Vorderseite des Servers und dem Betriebsspannungsschalter am Netzteil wird die Stromversorgung für den Server nicht unterbrochen. Der Server könnte auch mehr als ein Netzkabel aufweisen.
Hinweis 10 ACHTUNG: Keine Gegenstände, die mehr als 82 kg wiegen, auf Rack-Einheiten ablegen. Hinweis 13 VORSICHT Durch überlastung des Netzstromkreises besteht unter bestimmten Bedingungen die Gefahr eines Brandes und eines elektrischen Schlages. Um solche Gefahrenquellen zu vermeiden, sollten Sie daher sicherstellen, dass die Spannungswerte Ihres Systems nicht über den aus Sicherheitsgründen festgelegten Werten des Netzstromkreises liegen.
Importante: Tutti gli avvisi di attenzione e di pericolo riportati nella pubblicazione IBM documentation iniziano con un numero. Questo numero viene utilizzato per confrontare avvisi di attenzione o di pericolo in inglese con le versioni tradotte riportate in questa sezione. Ad esempio, se un avviso di attenzione inizia con il numero 1, la relativa versione tradotta è presente in questa sezione con la stessa numerazione.
Avviso 2 ATTENZIONE: Quando si sostituisce la batteria al litio, utilizzare solo una batteria IBM con numero parte 33F8354 o batterie dello stesso tipo o di tipo equivalente consigliate dal produttore. Se il sistema di cui si dispone è provvisto di un modulo contenente una batteria al litio, sostituire tale batteria solo con un tipo di modulo uguale a quello fornito dal produttore. La batteria contiene litio e può esplodere se utilizzata, maneggiata o smaltita impropriamente.
Avviso 4 ≥18 kg ≥32 kg ≥55 kg ATTENZIONE: Durante il sollevamento della macchina seguire delle norme di sicurezza. Avviso 5 ATTENZIONE: Il pulsante del controllo dell'alimentazione situato sull'unità e l'interruttore di alimentazione posto sull'alimentatore non disattiva la corrente elettrica fornita all'unità. L'unità potrebbe disporre di più di un cavo di alimentazione.
Avviso 10 ATTENZIONE: Non poggiare oggetti che pesano più di 82 kg sulla parte superiore delle unità montate in rack. Avviso 13 PERICOLO Il sovraccarico di un impianto elettrico può generare un pericolo di incendio o di scosse elettriche in determinate situazioni. Per evitare questi pericoli, verificare che i requisiti elettrici del sistema non superino i requisiti di protezione dell'impianto elettrico. Per le specifiche elettriche, consultare le informazioni fornite con il dispositivo IBM.
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Importante: Todas las declaraciones de precauciín de esta IBM documentation empiezan con un número. Dicho número se emplea para establecer una referencia cruzada de una declaraciín de precauciín o peligro en inglés con las versiones traducidas que de dichas declaraciones pueden encontrarse en esta secciín. Por ejemplo, si una declaraciín de peligro empieza con el número 1, las traducciones de esta declaraciín de precauciín aparecen en esta secciín bajo Declaraciín 1.
Declaración 2 PRECAUCIÓN: Cuando desee sustituir la batería de litio, utilice únicamente el número de pieza 33F8354 de IBM o cualquier tipo de batería equivalente que recomiende el fabricante. Si el sistema tiene un mídulo que contiene una batería de litio, sustitúyalo únicamente por el mismo tipo de mídulo, que ha de estar creado por el mismo fabricante. La batería contiene litio y puede explotar si el usuario no la utiliza ni la maneja de forma adecuada o si no se desprende de la misma como corresponde.
Declaración 4 ≥18 kg ≥32 kg ≥55 kg PRECAUCIÓN: Tome medidas de seguridad al levantar el producto. Declaración 5 PRECAUCIÓN: El botín de control de alimentaciín del dispositivo y el interruptor de alimentaciín de la fuente de alimentaciín no apagan la corriente eléctrica suministrada al dispositivo. Es posible también que el dispositivo tenga más de un cable de alimentaciín.
Declaración 10 PRECAUCIÓN: No coloque ningún objeto que pese más de 82 kg (180 libras) encima de los dispositivos montados en bastidor. Declaración 13 PELIGRO La sobrecarga de una conexión puede resultar potencialmente en peligro de fuego y peligro de descarga bajo ciertas condiciones. Para evitar estos peligros, compruebe que los requisitos eléctricos de su sistema no excedan los requisitos de seguridad de la conexión.
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Appendix C. Notices This information was developed for products and services offered in the U.S.A. IBM may not offer the products, services, or features discussed in this document in other countries. Consult your local IBM representative for information on the products and services currently available in your area. Any reference to an IBM product, program, or service is not intended to state or imply that only that IBM product, program, or service may be used.
Trademarks The following terms are trademarks of International Business Machines Corporation in the United States, other countries, or both: Active Memory Active PCI Active PCI-X Alert on LAN BladeCenter C2T Interconnect Chipkill EtherJet FlashCopy IBM IBM (logo) IntelliStation NetBAY Netfinity NetView OS/2 WARP Predictive Failure Analysis ServeRAID ServerGuide ServerProven TechConnect ThinkPad Tivoli Tivoli Enterprise Update Connector Wake on LAN XA-32 XA-64 X-Architecture XceL4 XpandOnDemand xSeries Int
When referring to processor storage, real and virtual storage, or channel volume, KB stands for approximately 1000 bytes, MB stands for approximately 1 000 000 bytes, and GB stands for approximately 1 000 000 000 bytes. When referring to hard disk drive capacity or communications volume, MB stands for 1 000 000 bytes, and GB stands for 1 000 000 000 bytes. Total user-accessible capacity may vary depending on operating environments.
Electronic emission notices Federal Communications Commission (FCC) statement Note: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.
European Union EMC Directive conformance statement This product is in conformity with the protection requirements of EU Council Directive 89/336/EEC on the approximation of the laws of the Member States relating to electromagnetic compatibility. IBM cannot accept responsibility for any failure to satisfy the protection requirements resulting from a nonrecommended modification of the product, including the fitting of non-IBM option cards.
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Index A E ac good led 131 adapter considerations 33 IXA 33 attention notices 2 auxiliary-device connector auxiliary-device port 64 electronic emission Class A notice 194 error codes beep code 86 diagnostic 95 POST/BIOS 88 ServeRAID 134 SMI Handler 106 System Error log 105 error logs about 17 error messages SCSI 132 error procedures ServeRAID (ISPR) 132 error symptoms 121 CD-ROM drive 122 diskette drive 122 DVD-ROM drive 122 expansion enclosure 123 general problems 123 hard disk drive 123 intermittent pro
H hard disk drive activity LED 5 status LED 5 types supported notes, important 192 notices electronic emission 194 FCC, Class A 194 notices and statements 2 36 O I option problems 127 order of installation, microprocessors I/O board cable connectors 79 important notices 2 information LED 5 installation completing 58 order, microprocessors 45 installing microprocessor 44 intermittent problems 123 IXAadapter, installing 33 P K keyboard CRUs 141 problems 124 keyboard connector keyboard port 64 64 L L
R World Wide Web 1 redundant power 3, 8, 65 Remote Supervisor Adapter 62 cable connector 79 Remote Supervisor Adapter II port 62 replacing PCI switch card assembly 76 reset button 5 RXE Expansion Port connector 64 S SCSI activity LED 5 SCSI error messages 132 serial connector 64 serial port problems 128 ServeRAID error codes 134 ServeRAID (ISPR) error procedures ServerGuide using 12 service processor messages 109 SMI Handler messages 106 software problems 129 specifications 3 statements and notices 2 Sy
200 IBM xSeries 365 Types 8861, 8862: Hardware Maintenance Manual and Troubleshooting Guide
Part Number: 49Y0157 Printed in USA (1P) P/N: 49Y0157
