Owner manual

149
9 FAQ
1. DVR can not boot up properly.
There are following possibilities:
 Input power is not correct.
 Power connection is not correct.
 Power switch button is damaged.
 Program upgrade is wrong.
 HDD malfunction or something wrong with HDD ribbon.
 Seagate DB35.1，DB35.2，SV35 or Maxtor 17-g has compatibility problem. Please upgrade to
the latest version to solve this problem.
 Front panel error.
 Main board is damaged.
2. DVR often automatically shuts down or stops running.
There are following possibilities:
 Input voltage is not stable or it is too low.
 HDD malfunction or something wrong wit the ribbon.
 Button power is not enough.
 Front video signal is not stable.
 Working environment is too harsh, too much dust.
 Hardware malfunction.
3. System can not detect hard disk.
There are following possibilities:
 HDD is broken.
 HDD ribbon is damaged.
 HDD cable connection is loose.
 Main board SATA port is broken.
4. There is no video output whether it is one-channel, multiple-channel or all-channel output.
There are following possibilities:
 Program is not compatible. Please upgrade to the latest version.
 Brightness is 0. Please restore factory default setup.
 There is no video input signal or it is too weak.
 Check privacy mask setup or your screen saver.
 DVR hardware malfunctions.
5. Real-time video color is distorted.
There are following possibilities:
 When using BNC output, NTSC and PAL setup is not correct. The real-time video becomes
black and white.
 DVR and monitor resistance is not compatible.
 Video transmission is too long or degrading is too huge.
 DVR color or brightness setup is not correct.