iCom ™ User Guide
Contents Welcome 6 Description 8 iCom accessories 9 Getting Started Charging the battery Operating time Battery status Turning your iCom ON or OFF Wearing your iCom Indicators cover 10 10 12 13 13 14 16 Introduction to Bluetooth What is Bluetooth? What Bluetooth devices can I use with my iCom? Bluetooth device compatibility Bluetooth operating range Using a Bluetooth device 17 17 17 18 19 20 3
Contents 4 Setting up Bluetooth devices Pairing with your mobile phone Connecting your mobile phone Pairing and connecting iCom with a Bluetooth transmitter Pairing and connecting iCom with a Personal Computer (PC) Deleting Bluetooth pairings 21 21 23 Using your iCom with your mobile phone How your iCom interacts with your mobile phone Speaking into your iCom Moving out of Bluetooth range Incoming calls Accepting incoming calls Rejecting incoming calls Making a call Last number redial, Voice dialing End
Connecting via audio cable (3.
Welcome Congratulations on choosing the iCom from Phonak. iCom expands the ways in which you hear your world by wirelessly connecting your hearing instruments to your TV, mobile phone, portable MP3 player, personal computer and many other devices. Please read this manual carefully to benefit from all the features of your iCom. Ask your hearing care professional if you have any questions. For further information, please visit the Phonak website www.phonak.com.
What is the iCom? iCom is the bridge between your hearing instruments and audio devices: • It can wirelessly receive audio from Bluetoothenabled devices such as mobile phones and personal computers. • Using Bluetooth adapters, the iCom can wirelessly receive audio from devices such as your home stereo and telephone. • It can also connect many devices – such as portable MP3 players and radios – via a standard audio jack. • iCom is also compatible with Phonak’s range of FM receivers via Europlug input.
Description Buttons ON/OFF button Main button Bluetooth pairing button Reset button Inputs Audio input (3.
iCom accessories • • • • Audio cable, 1 m (3 ft) USB cable, 3 m (10 ft) Power supply Phonak TVLink base station Contents may vary depending on country.
Getting Started Charging the battery Your iCom has an internal, rechargeable battery. To charge it, plug in the charging cable as shown in the picture below. Then plug the other end of the charging cable into a power outlet.
During the charging process, the battery indicator will light orange. Once the battery is fully charged, the indicator will turn green. Charging an empty battery typically takes about 90 minutes. It is safe to leave the charger connected overnight—the battery cannot be overcharged. When charging your iCom for the first time, leave it to charge for at least three hours, even if the battery indicator turns green earlier.
Getting Started Operating time Battery consumption and the operating time of the iCom depends greatly on the usage of the device. Use case Non stop duration when battery fully charged iCom switched on, Bluetooth on stand-by 30 hours Telephone usage or streaming via Bluetooth 5 hours Audio streaming via cable 11 hours Streaming via FM system 10 hours Your iCom battery can be charged hundreds of times.
Battery status While turned ON, your iCom indicates the battery status on the battery indicator as follows: • Green, slow flash 컄 Battery level is high • Orange, medium flash 컄 Battery level is moderate • Red, fast flash 컄 Battery level is low Audible beeps in your hearing instruments will alert you when the iCom battery is getting low. Once the fast, red flashing starts, you will be able to talk on your phone for half an hour, but you should recharge the battery as soon as possible.
Getting Started To turn OFF your iCom, press and hold the ON/OFF button for about two seconds until you see the battery indicator turn red. Wearing your iCom To put your iCom around your neck, open the neckloop by unplugging it as shown in the picture below.
Plug in the neckloop as shown below. This will activate the built-in antenna and is necessary for the iCom to communicate with your hearing instruments. After switching iCom ON, it automatically recognizes your Phonak wireless hearing instruments. In cases of conflicts with other hearing instruments the hearing care professional may give iCom a fixed grouping to your hearing instruments. Ask your hearing care professional for more details.
Getting Started Indicators cover If you prefer to hide the indicators, engage the indicator cover as shown below.
Introduction to Bluetooth What is Bluetooth? Bluetooth provides a way for devices like mobile telephones, laptops and personal computers to communicate wirelessly. Your iCom supports Bluetooth to allow audio to be wirelessly received from many different audio devices and transmitted to your hearing instruments. For example, you can receive mobile phone calls directly to your hearing instruments or listen to music from your PC. For further information about Bluetooth, visit www.bluetooth.org.
Introduction to Bluetooth wish to use with your iCom must support the appropriate Bluetooth profiles. These differ depending on what you want to do with your iCom: • To receive mobile phone calls your mobile phone must support either the “Handsfree” or “Headset” profile. • To listen to stereo music from your mobile phone or PC, it must support the “A2DP” / “Stereo Headset” profile. Look for these informations in your mobile phone's user guide or via the compatibility guide on icom.phonak.
Bluetooth operating range Your iCom supports Bluetooth operation up to a range of 10 m (30 ft). Line-of-sight between your iCom and other device is not required. However, the following factors may affect the range achieved: • Interference in the environment may reduce the operating range of Bluetooth. • The Bluetooth device with which you are connecting may support a more limited range than the 10 m supported by the iCom.
Introduction to Bluetooth Using a Bluetooth device: pairing and connecting If your device is Bluetooth-enabled and supports the appropriate profiles, it can communicate with the iCom only after completing two simple procedures: Pairing and connecting. The pairing procedure allows you to control which Bluetooth devices are permitted to communicate with each other. It needs to be completed only once for each device you wish to use with your iCom.
Setting up Bluetooth devices This section describes the pairing and connection procedure for Bluetooth devices. Pairing with your mobile phone As described above, it is only necessary to perform the pairing procedure once. The pairing procedure is controlled by your mobile phone. Different mobile phones have different menu structures. You should therefore refer to your mobile phone’s user guide or dealer support if you cannot complete the pairing procedure with the generic steps described here.
Setting up Bluetooth devices 2 seconds until the Bluetooth indicator flashes blue. Your iCom will remain in the pairing mode for two minutes or until the pairing is completed. 5. On your mobile phone choose to search for Bluetooth devices. 6. Your mobile phone should present a list of Bluetooth devices discovered. Select “iCom” from this list. 7. Your mobile phone may then ask you to enter a passcode. If so, enter “0000” (four zeros). Your iCom should now be paired to your mobile phone.
Connecting your mobile phone Once your mobile phone and iCom are paired, the mobile phone needs to be ‘connected’ to your iCom before it will actually send audio signals to it. This function should also appear in your mobile phone’s “Bluetooth” menu, usually under a list of “Paired devices”. In that list, highlight your iCom and select “Connect”. Confirmation of successful connection is indicated on iCom by the Bluetooth indicator slowly flashing blue.
Setting up Bluetooth devices Pairing and connecting iCom with a Bluetooth transmitter If you wish to use your iCom to listen to music from your stereo system or make phone calls with your landline telephone but these devices are not equipped with Bluetooth functionality, you may use an external Bluetooth transmitter. As described above, it is necessary first to perform the Bluetooth pairing procedure between your iCom and Bluetooth transmitter.
3. Set your Bluetooth transmitter into pairing mode. With some devices, simply turning them ON initiates the pairing process. 4. A Bluetooth transmitter typically doesn’t require a passcode or passkey to establish a connection with iCom. After initiating pairing, simply wait until the devices have completed the pairing process. If a passcode is required, enter “0000” (four zeros). Typically, with Bluetooth transmitters the connecting process is automatically performed after pairing.
Setting up Bluetooth devices Pairing and connecting iCom with a Personal Computer (PC) If you wish to use your iCom to listen to audio on PC, you can do so if your PC supports Bluetooth. As described above, it is necessary first to perform the Bluetooth pairing procedure between your iCom and PC. You should therefore refer to your PC’s user guide or dealer support if you cannot complete the pairing procedure with the generic steps described here. 1. Charge and turn ON your iCom. Turn on your PC.
5. On the PC, choose to find and add a specific Bluetooth device. 6. Of the devices found, choose iCom. 7. When the PC prompts for a passcode or PIN, enter “0000” (four zeros). 8. Allow devices to complete the establishment of a trusted link. 9. If prompted on the PC to choose Bluetooth services, you may have several options available. Select the "Stereo Headset" functionality to stream audio in stereo.
Setting up Bluetooth devices For further information please refer to the user guide provided with the PC or external Bluetooth adapter. Deleting Bluetooth pairings If you wish to delete the pairing relationships between your iCom and all other devices, press and hold the Bluetooth pairing button for about 10 seconds until the Bluetooth indicator stops flashing quickly. After deleting the Bluetooth pairings, none of your Bluetooth devices will work with your iCom until paired again.
Using your iCom with your mobile phone Before you can use your iCom with your mobile phone, you must complete the pairing and connection procedures described in the “Setting up Bluetooth devices” section above. How your iCom interacts with your mobile phone When making a mobile-phone call, the iCom’s built-in microphone captures your voice and transmits it to the mobile phone. This frees you from holding the phone to your head to speak.
Using your iCom with your mobile phone The other party’s voice is received by your mobile phone, which transmits it to your iCom. Your iCom transmits it to your hearing instruments. Your iCom’s main button is used to accept, reject and end phone calls as described in the sections below. Some mobile phones are configured to play keypress tones and confirmation beeps via Bluetooth headsets. If this is set, you will hear these tones interrupting any active audio streaming in your hearing instruments.
Speaking into your iCom Your iCom includes a high-quality directional microphone. It is placed on the side to optimally pick up your voice without extraneous noise when you wear your iCom around your neck. When engaged in a mobile phone call, speak normally as shown in figure below. In noisy environments, you can bring your iCom closer to your mouth as shown in figure . In this case, avoid covering the small microphone openings on the side of your iCom (figure ).
Using your iCom with your mobile phone Moving out of Bluetooth range If your mobile phone leaves the Bluetooth range of your iCom, the connection will be lost. If this happens during a phone call, the mobile phone might terminate the call, even in cases where the “Automatic reconnection” feature has been enabled on the mobile phone. Incoming calls When a call is received on your mobile phone, the iCom Bluetooth indicator will flash and you will hear the ringing tone in your hearing instruments.
Accepting incoming calls To accept an incoming call, briefly press the main button on your iCom. You will hear the caller’s voice in both hearing instruments. It will take about 1 second before the link from the mobile phone to the hearing instruments is established. For your safety, the hearing instruments’ microphones will remain ON at reduced level during phone calls.
Using your iCom with your mobile phone Rejecting incoming calls If you prefer not to answer a call, press and hold the main button on your iCom for about two seconds until the iCom Bluetooth indicator turns OFF. Your iCom will command your mobile phone to reject the call. Rejecting the call by operating your mobile phone directly will have the same effect.
Once the connection is established, no further manipulation of the phone is required. Speak into iCom – not into the mobile phone – when the called party answers.
Using your iCom with your mobile phone Last number redial, Voice dialing If the iCom-function "Call Repeat" is enabled by your hearing care professional a double-press of the main button will redial the last dialed number. If the iCom-function "Voice dial" is enabled by your hearing care professional a long press (2 sec) of the main button will start the Voice Dial. It allows you to speak the persons name instead of typing the number. This is especially helpful in car situations for example.
Ending a call To end a phone call via your iCom, briefly press the main button. The call will terminate and your hearing instruments will return to the previously-active program or audio source (such as the jack input). Ending a call by operating your mobile phone instead of your iCom will have the same effect.
Using your iCom with your mobile phone Using cordless phones (DECT) or older phones with “Headset” profile only If your phone is only supporting the “Headset” profile (HSP), always use the main button to accept or initiate calls (Cordless Phones, DECT). For these phones the Bluetooth indicator (blue light) might not blink even if the phone was paired before.
Step 4: The dialing process will automatically start, the iCom Bluetooth indication light becomes solid blue and you may hear a confirmation beep in your hearing instruments. To terminate the call briefly press the main button again. For “Multi-point” mode (support of two phones at the same time), at least one of the phones must support the Hands-Free Profile (HFP). Please check the phone user manuals for more details.
Using audio devices & FM Audio streaming enables you to hear audio from an MP3 player or other audio source directly in your hearing instruments, which then function like a wireless, stereo headset. Streaming priorities An audio source can be connected to your hearing instruments through the iCom in three ways: via audio cable, via a Bluetooth connection or via FM receiver.
streaming is switched to the phone call. If you reject, or terminate the call, audio streaming will resume. It is not possible to switch between two Bluetooth phone or streamer sources. Terminate the first call to pickup the other phone. A second Bluetooth music streamer obtains priority over an existing one (to switch back to streamer 1, streamer 2 must be turned off). Audio streaming is automatically activated independent of which hearing program you have selected on your hearing instruments.
Using audio devices AUDIO 3.5 mm jack Connecting via Bluetooth If your audio source is equipped with Bluetooth functionality or if you use an external Bluetooth adapter, you can stream audio wirelessly via Bluetooth. In order to use your iCom with a Bluetooth enabled audio device or transmitter, you must first pair the devices. Please refer to the section “Pairing iCom with a Bluetooth transmitter” for further details.
Connecting via FM system When noise, distance or reverberation is a problem, FM systems greatly improve communication. A wireless FM communication system consists of a transmitter and a receiver. The transmitter is placed near, or directly connected to the sound source (e.g. TV or radio). It transmits the signal via radio to your FM receiver (MLxi or MicroMLxS) attached to your iCom. The FM signal is then sent to your hearing instruments via the iCom.
Using audio devices • Place the FM transmitter near the sound source or connect it to your TV, radio etc. and turn it ON. • Turn the FM receiver ON. If you use a MicroMLxS, receiver, set the switch to the position "•". You will hear an audible notification in your hearing instruments if the FM receiver receives an FM signal. Briefly press the iCom main button to accept the FM signal. The streaming indicator will light solid yellow to indicate FM usage.
Start streaming Set the volume of your audio source to a medium level and press play on your audio source to start. iCom will automatically detect the audio signal and you will hear the sound in your hearing instruments. Your hearing instruments will automatically switch to a special program which provides you with optimal sound quality. If connected via audio cable or FM receiver, the streaming indicator will light solid yellow. If connected via Bluetooth, the Bluetooth indicator will light solid blue.
Using audio devices The streaming pause operation will usually not pause your audio device. An MP3 player, connected via audio jack, will continue playing music, although you will not hear it in your hearing instruments. Stop streaming To stop streaming audio, turn OFF the audio source, unplug the audio cable or disengage the audio devices’ Bluetooth functionality. When streaming stops, iCom will automatically activate the previously-active hearing program after a short period of time.
Streaming interruptions Situations where streaming may be interrupted: • If iCom is too far away from the hearing instruments while streaming, e.g. if you are not wearing the neckloop or if you have unplugged the neckloop cable. • If the Bluetooth signal is out of range. In those cases, your hearing instruments will lose the audio signal. If this situation continues for more than about 5 seconds, they will automatically switch to the previously-active hearing program.
Reset button If, for some reason, iCom becomes unresponsive, press the reset button on the back of the device as shown in the picture. If all three indicators on your iCom are lit solid, this may indicate a software problem. Refer to Troubleshooting section. To check the version of your iCom press the ON/OFF Button once in standby mode. Orange, 3 flashes = iCom Version 3, offering 2-phone support, voice dialing, last number redial and audio lock.
Indicators Battery indicator Green Slow flash Orange Medium flash Red Fast flash Orange Lit solid Green Lit solid 50
Battery full Battery medium Battery empty Battery charging Battery fully charged (charger attached) 51
Indicators Streaming indicator Yellow Lit solid Yellow Medium flash Bluetooth indicator Blue Fast flash Blue Slow flash 52
Audio streaming iCom is streaming audio to the hearing instruments. Audio streaming pause Audio streaming to the hearing instruments is paused. Push the main button to resume. Bluetooth Pairing mode or 2 phones connected "multi point mode" iCom can be detected by other Bluetooth devices for 2 minutes. In normal mode it indicates that 2 phones are connected (Multi-Point). Bluetooth successfully connected At least one device has successfully connected with iCom.
Indicators Blue Medium flash Blue Intermittent flash Blue Lit solid Error indication All three indicators lit solid 54
Bluetooth Pause Bluetooth transmission is paused. Bluetooth Ring A paired and connected mobile phone is ringing. Bluetooth transmission iCom is transmitting Bluetooth signals to the hearing instruments. Error There may be a software problem. Refer to Troubleshooting section.
Important information Maintenance and care Clean iCom using a damp cloth. Never use household cleaning products (washing powder, soap, etc.) or alcohol to clean the device. When iCom is not in use, turn it OFF and store it safely. Protect iCom from excessive moisture (bathing, swimming) and heat (radiator, car dashboard). Protect it from excessive shock and vibration. Protect the microphone openings, connectors for the audio cable, FM receiver and charger from dirt and debris.
Safety notice Do not connect audio cable while USB cable is connected. Keep this device out of reach of children under 3 years. Persons using medical devices such as pacemakers are not permitted to use this device. External devices may only be connected if they have been tested in accordance with corresponding IECXXXXX standards.
Important information Important points Do not open the neckloop while iCom is transmitting signals to your hearing instruments. Keep the neckloop closed when iCom is not in use. The digitally-coded, inductive transmission technology used in this device is extremely reliable and experiences virtually no interference from other devices.
High-powered electronic equipment, larger electronic installations and metallic structures may impair and significantly reduce the operating range. If the hearing instruments do not respond to the device because of an unusual field disturbance, move away from the disturbing field. Your hearing instrument(s) and this device were given a unique communication code during the fitting. This ensures that the device will not affect hearing instruments worn by others.
Important information Do not make any changes or modifications to this device. Opening iCom might damage it. If problems occur which cannot be resolved by following the remedy guidelines in the troubleshooting section of this user guide, consult your hearing care professional. iCom may only be repaired by an authorized service center. The battery may only be replaced by an authorized service center.
Important information Troubleshooting Situation Most probable cause iCom is no longer recognized by the mobile phone or other Bluetooth device to which it was previously paired. iCom can be paired to a maximum of 8 different Bluetooth devices. If the internal memory is full, new pairings will overwrite previous pairings. The mobile phone is ringing but the Bluetooth indicator is not flashing and there is no ringing indication in the hearing instruments. Bluetooth is OFF in the mobile phone.
Remedy Repeat the pairing between iCom and the Bluetooth device which was overwritten. Ensure Bluetooth is turned ON in the mobile phone. Please refer to your mobile phone’s user guide. 1. Disable the Bluetooth functionality in your mobile phone and turn it ON again. 2. Restart iCom by turning it OFF and back ON. The iCom’s Bluetooth functionality will be automatically re-activated. 3. Activate iCom by selecting it in the mobile phone’s “Active device” menu.
Important information Troubleshooting Situation Most probable cause The mobile phone is ringing, the Bluetooth indicator is flashing but there is no ringing indication in the hearing instruments. iCom is out of range of the hearing instruments. When making phone calls the other party reports difficulties hearing me. The iCom’s microphone openings may be covered or not able to pick up your voice correctly. I hear my mobile phone’s key-press tones in my hearing instruments.
Remedy Make sure you wear iCom around your neck. Make sure the microphone openings are not covered and that you speak into iCom as shown on page 31. Do not turn iCom sideways as you speak. Be careful not to let iCom rub against clothing. Deactivate key-press and confirmation tones on your mobile phone. Please refer to the mobile phone user guide. Volume cannot be changed via iCom. Adjust the volume on the connected audio source or mobile phone or change the volume on the hearing instruments.
Important information Troubleshooting Situation Most probable cause iCom is unresponsive and all three indicators are lit solid. This may indicate a software problem.
Remedy Unplug any connectors on the iCom, including the USB charging connector, and press the reset button. If the problem persists, delete Bluetooth pairings and press the reset button again. If the problem still persists, please contact your hearing care professional.
Service and warranty Phonak offers you a comprehensive global warranty which becomes effective on the date of purchase. Please ask your hearing care professional about the details and duration. This warranty covers any repairs due to defects in material and/or workmanship. The warranty does not cover damage from improper handling or care, exposure to chemicals, immersion in water or undue stress. Damage caused by third parties or non-authorized service centers renders the Phonak warranty null and void.
Declaration of conformity Phonak AG, Laubisrütistrasse 28, CH-8712 Stäfa, Switzerland declares under its sole responsibility that iCom is in conformity with the following standards or other standardizing documents: Radio: EMC: Safety: EN 300-330 EN 300 328 EN 60601-1-2 EN/IEC 60601-1 Implementing the provisions of the MDD 93/42/EEC (Medical Device Directive), R&TTE Directive 1999/5/EC (Radio and Telecommunications Terminal Equipment), EMC Directive 2004/108/EC (Electromagnetic Compatibility) and LVD 2006/
Notices Notice 1 This instrument is certified under: FCC ID: KWC-ICOM1 IC: 2262A-ICOM1 This device complies with Part 15 of the FCC Rules and with RSS-210 of Industry Canada. Operation is subject to the following two conditions: 1) this device may not cause harmful interference, and 2) this device must accept any interference received, including interference that may cause undesired operation.
Notice 3 This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
XXXX ! The CE symbol is confirmation by Phonak AG that this Phonak product meets the requirements of the R&TTE Directive 1999/5/EC on Radio and Telecommunication Terminal Equipment. The numbers after the CE symbol are the numbers of consulted certified bodies under the above mentioned directives. The alert sign means that potential restrictions on its use are applicable in one or more EU Member States.
Operating conditions This product has been designed for trouble-free operation without restrictions when used as intended, unless otherwise stated in this user guide. Transportation Temperature should not exceed limits of –20°/60° and storage Celsius at a relative air humidity of 65% for extended conditions periods during transportation and storage. Air pressure between 500 and 1100 hPa is not detrimental to this device.
Notes 74
Manufacturer: Phonak AG Laubisrütistrasse 28 CH-8712 Stäfa Switzerland EU Representative: Phonak GmbH D-70736 Fellbach-Oeffingen Germany www.phonak.com 0682 ! 029-0692-02/V3.
