User's Manual

51
Services
If your Platform M+ needs servicing, follow these instructions.
Check our online help centre at http://support. iconproaudio. com/hc/en-us, for
information, knowledge, and downloads such as:
1. FAQ
2. Download
3. Learn More
4. Forum
Very often you will nd solutions on these pages. If you don’t nd a solution, create
a support ticket at our online Help Center at the link below, and our technical support
team will assist you as soon as we can.
Navigate to http://support. iconproaudio. com/hc/en-us and then sign in to submit a
ticket.
As soon as you have submitted an inquiry ticket, our support team will assist you to
resolve the problem with your ICON ProAudio device as soon as possible.
To send defective products for service:
1. Ensure the problem is not related to operation error or external system devices.
2. Keep this owner's manual. We don't need it to repair the unit.
3. Pack the unit in its original packaging including end card and box. This is very
important. If you have lost the packaging, please make sure you have packed the
unit properly. ICON is not responsible for any damage that occurs due to non-
factory packing.
4. Ship to the ICON tech support center or the local return authorization. See our
service centers and distributor service points at the link below:
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5. For additional update information please visit our website at:
 www.iconproaudio.com
 If you are located in Europe
 Send the product to:
 ICON Europe GmbH
 Am Spitzberg 3
 15834 Rangsdorf
 Germany
 Telephone: [phone]
 Fax: [phone]
 E-Mail: [e-mail]
 If you are located in North America
 Send the product to:
 ICON Service Centre
 611 Potomac PL Ste 102
 Smyrna, 37167-5655 Tennessee.
 United States
 Tel.: [phone]
 If you are located in Hong Kong
 Send the product to:
 ASIA OFFICE:
 Unit F, 15/F., Fu Cheung Centre,
 No. 5-7 Wong Chuk Yueng Street,
Fotan,
 Sha Tin, N.T., Hong Kong.