User's Manual

Index
the device itself. Chapter 8 and Appendix C provide detailed information
on how to accurately enter the correct device type and ID.
Notifications
Why did I unexpectedly receive an iWatch Exception notification as an email or SMS?
You may have set an iWatch Monitor notification at some point in the past. This creates a
notification to have a message sent to you when something does NOT happen. You can
see your notifications by clicking on the Notifications tab in the iControl Portal.
Camera
What do I need for my wireless Camera to work?
The wireless camera uses an 802.11 connection to connect with the iControl Gateway.
This means that if you purchase an iControl wireless camera, you will need an existing
wireless router in order to supply a wireless network.
My Camera is out of focus. What do I do?
Follow the instructions in Section 8.2.9 of the User Manual, Focusing Your Camera.
What if my camera hasnt been discovered and has a yellow dot next to it?
Please see the troubleshooting steps in the next question.
What do I do if I cant see any images or video from the camera I just
installed?
Follow these steps:
1. Make sure that power is connected to the camera via the Axis power
supply, and if it is a wired camera, that the camera is connected to your
router with an Ethernet cable.
2. Verify that the Serial Number of the physical camera matches the Serial
Number attempting to be discovered by the system. To do this, go to the
System tab in the iControl Portal and click on the camera that is
attempting to install. On the right is a number labeled ID. This number
should match the S/N on the back of camera.
If these do not match, and there are other cameras in your system, check
to see if the ID matches one of those. If the ID and the S/N numbers dont