User's Manual

ViVOpay BTPay Mini UserManual
6
3 ViVOpay BTPay Mini Troubleshooting
The ViVOpay BTPay Mini is reliable and easy to troubleshoot.
Symptom
Possible Cause
Remedy
General Issues
ViVOpay BTPay Mini
does not appear to
be powered on (no
LEDs light).
• ViVOpay BTPay Mini no
power.
Check battery status.
• Ensure power level is
correct.
• Charging the battery via
USB cable
Reading Cards/Fobs/Phones
LEDs do not light and
beeper is not
properly audible
when
Card/Fob/Phone is
presented
• Wrong firmware
(contact your
local support
representative).
Present card/fob/phone
closer to the
ViVOpay BTPay Mini, and
ensure it is parallel to the
face of the ViVOpay BTPay
Mini.
• Ensure the card/fob is
valid/current .
• Check to see if
card/fob/phone is
damaged.
• Ensure phone cover is
correctly
attached to phone.
• Ensure correct firmware is
loaded on ViVOpay BTPay
Mini (local support
representative only).