User's Manual

ViVOpay UniPay III UserManual
8
3 ViVOpay UniPay III Troubleshooting
The ViVOpay UniPay III is reliable and easy to troubleshoot.
Symptom
Possible Cause
Remedy
General Issues
ViVOpay UniPay III
does not appear to
be powered on (no
LEDs light).
• ViVOpay UniPay III no
power.
Check battery status.
• Ensure power level is
correct.
• Charging the battery via
USB cable
Reading Cards/Fobs/Phones
LEDs do not light and
beeper is not
properly audible
when
Card/Fob/Phone is
presented
• Wrong firmware
(contact your
local support
representative).
Present card/fob/phone
closer to the
ViVOpay UniPay III, and
ensure it is parallel to the
face of the ViVOpay UniPay
III.
• Ensure the card/fob is
valid/current .
• Check to see if
card/fob/phone is
damaged.
• Ensure phone cover is
correctly
attached to phone.
• Ensure correct firmware is
loaded on ViVOpay UniPay
III (local support
representative only).