Integration Manual

ID TECH VP3350 User Manual
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Symptom
Probable Cause
Remedy
Fail to start transaction,
0x04 returned
Missing Key
Please re-start VP3350 and monitor the LEDs to
confirm whether to Load LCL key or Data Key
Firmware loading software
indicates “Open device
failed”
Device is not fully connected
to PC
• Check the cable connection
• Check the device
Firmware loading software
indicates “Load firmware
failed"
Device is not fully connected
to PC
Check the cable connections
Firmware loading software
indicates “Send Command
failed”
Bootloader firmware in
device was destroyed
Contact your ID TECH representative to reload
manufacture's firmware
If you are unable to resolve the problem, please contact [e-mail] (sending an
e-mail to this address will automatically open a support ticket).
11.1. Tamper Detection Codes
If a tamper event occurs, the VP3350 stores a tamper code in its security log. Check the security log
with the Get DRS Info (C7-3A) command; see the NEO 2 Interface Developer’s Guide for details.
Tamper Event Type
Code
EVENT_TYPE_TAMPER_ACTIVE
0
EVENT_TYPE_TAMPER_DEACTIVE
1
EVENT_TYPE_TAMPER_GENERIC
2
EVENT_TYPE_TAMPER_ACK
3
EVENT_TYPE_TAMPER_TIMEOVRF
4
EVENT_TYPE_TAMPER_MONOTONICOVRF
5
EVENT_TYPE_TAMPER_VOLT
6
EVENT_TYPE_TAMPER_CLK
7
EVENT_TYPE_TAMPER_TEMP
8
EVENT_TYPE_TAMPER_FLASH
9
EVENT_TYPE_TAMPER_TST
10
EVENT_TYPE_TAMPER_PIN
11
EVENT_TYPE_TAMPER_BAT
12
EVENT_TYPE_TAMPER_ALL
255