FAQs

and compliance to ISO9000 standards. LANTEK latest Calibration dates
are stored and printed on link-certification reports.
4. What is the normal turnaround time for repairs and/or calibration?
Answer: Up to one week is a normal turnaround time. Extended delays
will be noted to owner. Turnaround time is defined as the maximum time
from customer acceptance and receipt by IDEAL of a signed service and
repair quotation from owner.
5. Will either IDEAL INDUSTRIES, Inc. in Sycamore or San Diego handle
these services?
Answer: All transactions should be handled through San Diego.
6. Does salesperson or distributor get credit for these transactions?
Answer: No. Product sales generate sales credit not services. These are
service charges and are direct between the owners and IDEAL.
7. What type of payment is accepted?
Answer: We have expanded our payment options to include Corporate
Amex and other major credit cards.
8. Will we invoice for service charges?
Answer: We will set up direct billing for selective pre-approved major
corporate or government accounts predetermined by the factory.
9. Do we check the units after service?
Answer: We have
total incoming and outgoing quality checks for every
serviced unit in San Diego.
10. How will the customer know what the charges are?
Answer: A quote system has been implemented to expedite turnaround
time. Recommendation and cost analysis will be given to the owner
BEFORE any services are started. Work will begin only after owner
approval or denial of quoted charges has been emailed or faxed back to
the factory in San Diego.
11. How are LANTEK upgrades handled?
Answer: Part #’s and cost are assigned for each upgrade option. These
part #’s are listed in the price book. Upgrades are a service charge and
not a product sale.
12. Do SIGNALTEK and SecuriTEST require calibration?
Answer: Calibration is only required for LANTEK certification testers.
Inspection and repair options are available for SIGNALTEK and
SecuriTEST.