User Manual

MorphoAccess® Sigma Series – Installation Guide
Annex 1 :
Finger Placement Recommendations
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September 2013
Troubleshooting
When finger biometric data acquisition is difficult, please follow the
recommendations listed below:
 The finger is cold
o Solution : warm up the finger
 The finger is wet
o Solution : wipe the finger
 The finger is dry
o Solution : warm up the finger and/or add a little bit of humidity
 The finger is dirty
o Solution: wash hands
 Remove bandages or adhesive tapes from the fingerprint area, and from the 2nd
phalanx of the finger
 Do not press or tense finger to avoid blood vessels constriction