User Manual

MorphoAccess® Sigma Series - Installation Guide
Annex 3 : Support
70
MORPHO DOCUMENT – REPRODUCTION AND DISCLOSURE FORBIDDEN
SSE-00000XXXXX-01
September 2013
Troubleshooting
The IP address for the terminal is unknown or it is not possible to
connect to the terminal
Use terminal interface to configure a valid set of network parameters in your
terminal.
The sensor is switched off
Check that the database contains at least one record.
Check that the identification mode is enabled.
The terminal returns erratic responses to Ping commands
Check the subnet mask.
Ask the network administrator for the correct value.
Check that each device connected to the network has a different IP address.