MorphoAccess® VP MD Installation Guide COPYRIGHT© 2018 IDEMIA Osny, France MorphoAccess® VP MD – Installation Guide 2019_200000XXXX-V0 December 2018
MorphoAccess® VP MD – Installation Guide Warning Warning COPYRIGHT© 2018 IDEMIA. All rights reserved. Information in this document is subject to change without notice and do not represent a commitment on the part of IDEMIA. This document contains information of a proprietary nature to IDEMIA and is submitted in confidence for a specific purpose.
MorphoAccess® VP MD – Installation Guide Revision History Revision History The table below contains the history of changes made to the present document.
MorphoAccess® VP MD – Installation Guide Table of Content Table of Content Warning ........................................................................................................................................ 2 Revision History ............................................................................................................................ 3 Section 1 : Introduction ................................................................................................................
MorphoAccess® VP MD – Installation Guide Table of Content Operating principle for the switch ....................................................................................... 39 Nominal characteristics of switch block .............................................................................. 39 Wiegand port wiring ............................................................................................................... 40 Wiegand input wiring .................................................
MorphoAccess® VP MD – Installation Guide Table of Content Ethernet connection ............................................................................................................ 61 Date / Time synchronization ............................................................................................... 61 Cleaning precautions ........................................................................................................... 62 Main principles ..............................................
MorphoAccess® VP MD – Installation Guide Table of Content Annex 1 : Finger Placement Recommendations ...................................................................... 63 Annex 2 : Bibliography ............................................................................................................. 69 Annex 3 : Support ....................................................................................................................
MorphoAccess® VP MD – Installation Guide Table of Figures Table of Figures Figure 1: Implementation Recommandations .............................................................................19 Figure 2: Box Opening..................................................................................................................22 Figure 3: Box Content ..................................................................................................................
MorphoAccess® VP MD – Installation Guide Section 1 :Introduction Section 1 : Introduction 2019_200000XXXX-V0 December 2018 IDEMIA DOCUMENT - REPRODUCTION AND DISCLOSURE PROHIBITED 9
MorphoAccess® VP MD – Installation Guide Section 1 :Introduction MorphoAccess® VP MD terminals Congratulations for selecting the MorphoAccess® VP MD, first ever Physical Access Control terminals to integrate the state of the art multimodal technology combining finger vein and fingerprint biometrics.
MorphoAccess® VP MD – Installation Guide Section 1 :Introduction Scope of the document This guide deals with the installation of MorphoAccess® VP MD, which is made up of following list of products: MA VP DM Marketing Name MorphoAccess VP MD Multimodal MIFARE®/DESFire® finger vein/ fingerprint Contactless biometrics smartcard readert Water Resistant Regulatory Model Number (*) MPH-AC005A (*) The Regulatory Model Number is the main product identifier in the regulatory documentation and test repo
MorphoAccess® VP MD – Installation Guide Section 1 :Introduction Safety Instructions means Direct Current (DC) The installation of this product should be made by a qualified service Person and should comply with all local regulations. It is strongly recommended to use a class II power supply at 12VDC 1A minimum in conformity with Safety Electrical Low Voltage (SELV). The power supply cable length should not exceed 10 meters.
MorphoAccess® VP MD – Installation Guide Section 1 :Introduction Wiring Recommendations IDEMIA recommends using a gauge AWG20 for 12VDC power supply (when the terminal is not powered using POE feature).
MorphoAccess® VP MD – Installation Guide Section 1 :Introduction Regulatory, safety and Environmental notices European Union (CE) regulatory notices Declaration of Conformity Products bearing the CE marking comply with one or more of the following EU Directives as may be applicable: EMC Directive 2014/30/EU. RED Directive 2014/53/EU. ROHS Directive 2011/65/EU. Compliance with these directives is assessed using applicable European Harmonised Standards.
MorphoAccess® VP MD – Installation Guide Section 1 :Introduction USA (FCC) regulatory notices This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
MorphoAccess® VP MD – Installation Guide Section 1 :Introduction Canada (IC) regulatory notices WARNING TO USERS IN THE CANADA / ATTENTION POUR LES UTILISATEURS AU CANADA This device complies with Industry Canada licence-exempt RSS standard(s). Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device.
MorphoAccess® VP MD – Installation Guide Section 1 :Introduction This device complies with Industry Canada licence-exempt RSS standard(s). Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device.
MorphoAccess® VP MD – Installation Guide Section 1 :Introduction Recommendations for terminal implementation Every installation is unique. Sometimes the issues are well defined and can be handled in a standard fashion; sometimes the issues are very specific and may not be immediately recognizable.
MorphoAccess® VP MD – Installation Guide Section 1 :Introduction To secure properly an access, IDEMIA recommends installing the MorphoAccess® VP MD terminal as a part of the typical Access Control environment, as the one described in the figure below.
MorphoAccess® VP MD – Installation Guide Section 1 :Introduction The individuals who are authorized to access the secured area have their User ID listed in a so-called "authorized user List" (in contrast with a banned card list). The MorphoAccess® VP MD terminal and the Controller are communicating using one of the available protocol (TCP/IP, Wiegand, Dataclock, or RS485).
MorphoAccess® VP MD – Installation Guide Section 2 :General Description Section 2 : General Description 2019_200000XXXX-V0 December 2018 IDEMIA DOCUMENT - REPRODUCTION AND DISCLOSURE PROHIBITED 21
MorphoAccess® VP MD – Installation Guide Section 2 :General Description Box opening At the box opening, components shall be extracted from the protection casing as depicted in the pictures below. Extract the bottom cover and the wall plate (which are not screwed to the terminal) and keep them separate until the installation of the terminal is completed. The screwing of the bottom cover is the last stage of the installation.
MorphoAccess® VP MD – Installation Guide Section 2 :General Description Components of the initial package 2 6 4 5 ( X4) M3-10 Torx 10 Print 1 ( X4) K25-8 Torx 8 Print 7 3 Figure 3: Box Content 1. One (1) Terminal’s body 2. One (1) top cover fixed at the body of the terminal 3. One (1) bottom cover 4. Four (4) M3X10 Screws (for terminal fixing to the wall plate) – T10 Torx and 4mm flat print 5. Four (4) K25x8 Screws (Bottom cover fixing) – T8 Torx Print 6. One (1) Connection cable 7.
MorphoAccess® VP MD – Installation Guide Section 2 :General Description Terminal's front view description 2 3 1 4 6 7 6 5 Figure 4: MorphoAccess® VP MD terminal front view 1. Terminal's body 2. Top cover 3. Contactless card reader 4. Multimodal biometric sensor (optical) 5. Bottom cover 6. Anti-tamper switches 7.
MorphoAccess® VP MD – Installation Guide Section 2 :General Description Terminal's rear view description 1 1 2 4 3 1 2 1 Figure 5: MorphoAccess® VP MD terminal rear view 1. Mounting holes (4) 2. Anti-pulling switches (2) 3. RJ45 (Ethernet and Power Over Ethernet) 4.
MorphoAccess® VP MD – Installation Guide Section 2 :General Description MorphoAccess® VP MD Technical Characteristics Item Description Access control modes Identification (search for multimodal biometric data in a local database) Authentication with contactless card, with or without multimodal biometric data check (only if terminal equipped with a smartcard reader) Multi-factor: identification or authentication Proxy: the access control check is fully driven by a remote system Man Machine Interface Mu
MorphoAccess® VP MD – Installation Guide Section 2 :General Description Output relay switches Access granted: 1 switch two outputs (normally “open” and normally “closed”) 30V DC – 1A max (Resistive/inductive loads) USB host port Front port for terminal configuration through a USB mass storage key or for Wi-Fi™ USB dongle.
MorphoAccess® VP MD – Installation Guide Section 3 :Installation Procedure Section 3 : Installation Procedure 2019_200000XXXX-V0 December 2018 IDEMIA DOCUMENT - REPRODUCTION AND DISCLOSURE PROHIBITED 28
MorphoAccess® VP MD – Installation Guide Section 3 :Installation Procedure Before proceeding to the installation Make sure that you have all the components described in “Components of the initial package” section at your disposal. Remove the bottom cover from the terminal (with its gasket), the top cover (see Figure 6: Removing the top cover for how to unclip it) and the wall plate. Keep these elements at hand.
MorphoAccess® VP MD – Installation Guide Section 3 :Installation Procedure Installation Required tools (not supplied) Two (2) rawplugs + two (2) ø 3.5mm max and length 30mm screws. One (1) screwdriver adapted to screws above. One (1) Drill (with a drill bit diameter adapted to rawplugs above). One (1) hole saw ø 67mm. One (1) Flat tip screwdriver (2,5mm) for block connector screws. A (1) Torx T10 screwdriver or a (1) regular 4 mm screwdriver. A (1) Torx T8 screwdriver.
MorphoAccess® VP MD – Installation Guide Section 3 :Installation Procedure Step by step procedure The recommended height for fixing of the terminal lies between 1m and 1.20m. For an optimal use the terminal must be installed in an area where the lighting conditions are controlled. Avoid direct exposure of the sensor to the sun light. Power supply from electrical source shall be switched off before starting the installation.
MorphoAccess® VP MD – Installation Guide Section 3 :Installation Procedure 1 Φ3.5 x 30mm 60,0 1 to 1.2m 83,4 Ø67mm max Scale 1.0 2 Φ3.5 x 30mm Figure 7: Drilling template Fixing Be sure that a sufficient space is reserved in the wall for the passage of cables, in particular for Ethernet cable and plug, and also for the Wi-Fi dongle (if applicable). Place the wall plate against the wall, opposite the four holes pierced in the wall (see Figure 8: Wall plate fixing).
MorphoAccess® VP MD – Installation Guide Section 3 :Installation Procedure ! Figure 8: Wall plate fixing Fix the wall plate using the two screws that fit the rawplugs (Max diameter: 3.5 mm, length 30 mm) (see Figure 7: Drilling template and Figure 8: Wall plate fixing). Use the 2 upper screw shanks to make sure that the wall plate is mounted horizontally.
MorphoAccess® VP MD – Installation Guide Section 3 :Installation Procedure Closing Clip the top cover (see Figure 6: Removing the top cover, following steps 1 to 3 in reverse, and Figure 10: Assembling top and bottom covers). Screw on the bottom cover (see Figure 10: Assembling top and bottom covers1), using the four K2.5 x 8 screws. Power has to be set up just after closing it. If product has to be stored for a long time (more than 48 hours), don’t forget to restore its configuration before use.
MorphoAccess® VP MD – Installation Guide Annex 1 : Finger Placement Recommendations Section 4 : Electrical Interface 2019_200000XXXX-V0 December 2018 IDEMIA DOCUMENT - REPRODUCTION AND DISCLOSURE PROHIBITED 35
MorphoAccess® VP MD – Installation Guide Annex 1 : Finger Placement Recommendations Wiring overview Before proceeding, make sure that the person in charge of installation and connections is properly connected to earth, in order to prevent Electrostatic Discharges (ESD). Power supply ground shall not be used for peripheral ground. All other grounds can be used indifferently. Note that all connections of the MorphoAccess® VP MD terminal described hereafter are of SELV (Safety Electrical Low Voltage) type.
MorphoAccess® VP MD – Installation Guide Annex 1 : Finger Placement Recommendations Power Supply POE and external power supply can be used simultaneously, but when both power supplies are available, priority is given to external power supply. If the external power supply fails or is shut down, the terminal will go off and then restart using POE.
MorphoAccess® VP MD – Installation Guide Annex 1 : Finger Placement Recommendations Output Relay Figure 13: Output relay wiring 5 Yellow / White Relay NO Contact relay (normally open) 6 Grey / White Relay COM Contact relay common 7 Orange / White Relay NC Contact relay (normally closed) Nominal characteristics of relay Load characteristics: 1 A max @ 30 VDC (according to the safety extra low voltage requirements independently of the power supply), Resistive load or inductive load; see w
MorphoAccess® VP MD – Installation Guide Annex 1 : Finger Placement Recommendations Tamper Switch Figure 15: Tamper switch wiring 3 Light Blue Switch 1 Tamper switch contact 4 Pink Switch 2 Strip on tamper switch Operating principle for the switch Product installed on the wall plate: switch enabled (contact closed). Product opened (rear connectors accessible): switch disabled (contact open).
MorphoAccess® VP MD – Installation Guide Annex 1 : Finger Placement Recommendations Wiegand port wiring Wiegand input wiring The following figure shows how to cable the wires of the “Wiegand In” port of the terminal for Wiegand protocol. This is used, for instance, to connect an external card stripe reader to the MorphoAccess® VP MD terminal.
MorphoAccess® VP MD – Installation Guide Annex 1 : Finger Placement Recommendations Wiegand output wiring The following figure shows how to cable the wires of the Wiegand OUT port of the terminal for Wiegand protocol. This is used, for instance, to connect the MorphoAccess® VP MD terminal to an Access Control Panel (ACP).
MorphoAccess® VP MD – Installation Guide Annex 1 : Finger Placement Recommendations The controller supports neither LED1 nor LED2 signals When the access controller has no relay contact to provide an answer to the MorphoAccess® terminal, then the decision to emit either the “access granted” signal or the “access denied” signal is taken by another way.
MorphoAccess® VP MD – Installation Guide Annex 1 : Finger Placement Recommendations Data Clock Input The following figure shows how to cable the wires of the “Wiegand In” port of the terminal for Data Clock protocol. This is used, for instance, to connect an external card stripe reader to the MorphoAccess® VP MD terminal.
MorphoAccess® VP MD – Installation Guide Annex 1 : Finger Placement Recommendations RS-485 port wiring The following figure shows how to cable the wires of the RS-485 OUT port of the terminal (RS-485 protocol). This is used, for instance, to connect the MorphoAccess® VP MD terminal to an Access Control Panel (ACP).
MorphoAccess® VP MD – Installation Guide Annex 1 : Finger Placement Recommendations GPIO wiring Figure 21: GPIO wiring 12 Black / Red Digital ground 9 Orange Digital Input 0 In Digital Input (1.8V to 5V) 11 Orange / Red Digital Input 1 In Digital Input (1.8V to 5 V) 16 Orange / Black Digital Input 2 In Digital Input (1.
MorphoAccess® VP MD – Installation Guide Annex 1 : Finger Placement Recommendations Single Door Access Control (SDAC) implementation Push button / Motion sensor External Power supply RELAY_COM RELAY_NO/NC Door strike GPI_0 GPO_0 GPI_1 GPO_1 Door contact Figure 22: SDAC wiring If door contact is not used, GPI1 and GPO1 shall be connected together 2019_200000XXXX-V0 December 2018 IDEMIA DOCUMENT - REPRODUCTION AND DISCLOSURE PROHIBITED 46
MorphoAccess® VP MD – Installation Guide Annex 1 : Finger Placement Recommendations Ethernet connection Ethernet interface can be used to power the MorphoAccess® VP MD terminal through POE (Power Over Ethernet - IEEE802.3af or IEEE802.3at type 1 mode). According to the POE standard two modes are available: power on data pins and power on dedicated pins. Use either one of these modes depending on POE implementation on your local Ethernet network. Wi-Fi™ dongle must not be used with POE power supply.
MorphoAccess® VP MD – Installation Guide Annex 1 : Finger Placement Recommendations Figure 23: Direct Point to Point Ethernet Connection 1. Connect terminal directly to PC with Point to Point Ethernet connection. 2. Change the Host PC IP address to 192.168.1.11 (or any IP address within 192.168.x.x range excluding 192.168.1.10) 3. Connect terminal with its default IP address i.e. 192.168.1.10 either from MBTB or Webserver. 4. Change the Terminal network parameter from MBTB or Webserver.
MorphoAccess® VP MD – Installation Guide Annex 1 : Finger Placement Recommendations External USB connection Figure 25: External USB connection The external Micro USB port can be used to connect a mass storage USB key for administration only. This requires a standard Mini USB-type B / USB-type A female adapter or cable (which can be found in Morpho catalogue with ref 29XXXXXX). Please report to MorphoAccess® VP MD Administration Guide for more information.
MorphoAccess® VP MD – Installation Guide Annex 1 : Finger Placement Recommendations Wi-Fi™ dongle installation Wi-Fi™ dongle shall be preferably installed outside the product (separate area shall be reserved in the wall) and connected to the internal USB Mini B (at the rear of the terminal) using Morpho cable provided in the kit. Wi-Fi™ dongle shall not be exposed to temperature exceeding 50°C (don’t forget to count the thermal dissipation of the product and of the Wi-Fi™ dongle).
MorphoAccess® VP MD – Installation Guide Annex 1 : Finger Placement Recommendations Section 5 : User Interface 2019_200000XXXX-V0 December 2018 IDEMIA DOCUMENT - REPRODUCTION AND DISCLOSURE PROHIBITED 51
MorphoAccess® VP MD – Installation Guide Annex 1 : Finger Placement Recommendations Modes for controlling access rights Introduction The MorphoAccess® VP MD terminal offers several methods for controlling access rights: it needs to be configured in one of the following four modes: Identification mode, Authentication mode (requires a contactless smartcard reader in the terminal), Multi-factor mode (requires a contactless smartcard reader in the terminal), Proxy mode Refer to MorphoAccess® VP MD Admi
MorphoAccess® VP MD – Installation Guide Annex 1 : Finger Placement Recommendations For further information, please see the "Authentication mode" section in the MorphoAccess® VP MD Administration Guide.
MorphoAccess® VP MD – Installation Guide Annex 1 : Finger Placement Recommendations terminal shall wait for the finger template from the external database to start authentication. Further process shall be same as authentication. Polling Process using buffer: The user’s input ID will be queued in the terminal’s queue, which is polled by external application. External application waits for the User ID by polling the buffer.
MorphoAccess® VP MD – Installation Guide Annex 1 : Finger Placement Recommendations Configuring the terminal The following methods can be used to configure the terminal: • through the Ethernet interface (remote management) • through a Wi-Fi™ connection (license and dongle required) Configuration procedures are described inside the MorphoAccess® SIGMA Series Administration Guide as follows: • Section 4: Terminal Configuration And Administration 2019_200000XXXX-V0 December 2018 IDEMIA DOCUMENT - REPRO
MorphoAccess® VP MD – Installation Guide Annex 1 : Finger Placement Recommendations These Anti-tamper / anti-pulling switches Please refer also to “Tamper Switch” section. These switches are activated as soon as there is enough pressure applied on the terminal against the wall. They are deactivated as soon as this pressure is not big enough, e.g. when the terminal is pulled out of the wall.
MorphoAccess® VP MD – Installation Guide Annex 1 : Finger Placement Recommendations Section 6 : Accessories, Software Licenses and PC Applications 2019_200000XXXX-V0 December 2018 IDEMIA DOCUMENT - REPRODUCTION AND DISCLOSURE PROHIBITED 57
MorphoAccess® VP MD – Installation Guide Annex 1 : Finger Placement Recommendations Compatible Accessories, Licenses and Software The following items can be ordered directly to IDEMIA or to an official distributor, so as to enjoy all the features of your MorphoAccess® VP MD terminal: Power supply units, Contactless smartcards: MIFARE® 1k, 4k; DESFire® 2k, 4k, 8k, MA WI-FI PACK: containing a Wi-Fi™ USB dongle to activate Wi-Fi™ capability on your terminal, User database size license (MA_10K_USERS):
MorphoAccess® VP MD – Installation Guide Annex 1 : Finger Placement Recommendations Compatible PC applications MorphoAccess® VP MD terminals are fully compatible with: MorphoManager (version 13.1.9 or higher), Morpho Integrator’s Kit (MIK) software development kit (version 6 or later), MorphoBioToolBox (version 4.1.2 or later).
MorphoAccess® VP MD – Installation Guide Annex 1 : Finger Placement Recommendations Section 7 : Recommendations 2019_200000XXXX-V0 December 2018 IDEMIA DOCUMENT - REPRODUCTION AND DISCLOSURE PROHIBITED 60
MorphoAccess® VP MD – Installation Guide Annex 1 : Finger Placement Recommendations Global warning The manufacturer cannot be held responsible in case of non-compliance with the following recommendations or incorrect use of the terminal. General precautions Do not attempt to repair your terminal yourself. The manufacturer cannot be held responsible for any damage/accident that may result from attempts to repair components. Any work carried out by non-authorized personnel will invalidate your warranty.
MorphoAccess® VP MD – Installation Guide Annex 1 : Finger Placement Recommendations temperatures), deviation may be more important (worst case: - 14 seconds per 48 hours). If the terminal is used in an application requiring high time precision, we recommend synchronizing regularly your terminal time with an external clock (using NTP). Every 24 hours is usually enough for most applications. Please note that the date/time of the terminal is protected from power failure during at least 24 hours.
MorphoAccess® VP MD – Installation Guide Annex 1 : Finger Placement Recommendations Annex 1 : Finger Placement Recommendations 2019_200000XXXX-V0 December 2018 IDEMIA DOCUMENT - REPRODUCTION AND DISCLOSURE PROHIBITED 63
MorphoAccess® VP MD – Installation Guide Annex 1 : Finger Placement Recommendations Main principles Acquisition needs to be done with extreme care, in order to: get the best image quality increase recognition performance reduce recognition time Then, it is highly recommended to: Maximize the contact between the fingerprint and the sensor Exert firm, but not excessive, finger pressure on the surface of the sensor Do not press too hard Do not slide nor roll the finger across the sensor Do not
MorphoAccess® VP MD – Installation Guide Annex 1 : Finger Placement Recommendations Most useful areas for biometric data Areas with the most useful biometric data are different according to the type of biometric data: Fingerprint: the most useful zone is around the centre of the first phalanx of the finger. Vein network: the useful zone is between the first and third phalanx of the finger.
MorphoAccess® VP MD – Installation Guide Annex 1 : Finger Placement Recommendations Position of finger Correct position Place the fingertip in contact with the rounded hollow guide (1). In case of long nail, pass it over the fingertip guide so that the fingertip is correctly in contact with the hollow guide (1) and not the tip of the nail. Keep the fingertip in contact with the rounded hollow guide (1). Make sure that the fingerprint is properly in contact with the transparent optical surface (2).
MorphoAccess® VP MD – Installation Guide Annex 1 : Finger Placement Recommendations Bad finger position The following figures show incorrect finger positions. Do not place the fingertip on the top of the fingertip guide. Do not place the fingertip on the surface of the sensor: it must be in contact with the rounded hollow guide. Do not leave the finger in the air. Do not bend the finger. Do not tilt the finger: it must be parallel with the sensor’s walls. Do not roll the finger.
MorphoAccess® VP MD – Installation Guide Annex 1 : Finger Placement Recommendations Troubleshooting Please follow these recommendations to improve acquisition quality: wipe the finger if it is too wet, warm the finger if cold or dry, lightly moisten the finger if dry, clean the finger if dirty, remove any band aids and adhesive tape if they are obstructing the fingerprint or second phalanx of the finger, do not press down too hard and do not contract the finger to avoid constricting blood vesse
MorphoAccess® VP MD – Installation Guide Annex 2 : Bibliography Annex 2 : 2019_200000XXXX-V0 December 2018 Bibliography IDEMIA DOCUMENT - REPRODUCTION AND DISCLOSURE PROHIBITED 69
MorphoAccess® VP MD – Installation Guide Annex 2 : Bibliography How to get the latest versions of documents The last version of the documents can be downloaded from our web site at the address below: www.biometric-terminals.com (Login and password required to allow access to the private part). To request a login, please contact your sales representative.
MorphoAccess® VP MD – Installation Guide Annex 2 : Bibliography Documents concerning the MorphoAccess® terminal Bibliography MorphoAccess® 5G Series Bibliography, Ref. 2016_2000022505 - MorphoAccess® 5G Series Bibliography This document gives document’s references for MorphoAccess® 5G Series terminals. This document is in English.
MorphoAccess® VP MD – Installation Guide Annex 3 : Support Annex 3 : 2019_200000XXXX-V0 December 2018 Support IDEMIA DOCUMENT - REPRODUCTION AND DISCLOSURE PROHIBITED 72
MorphoAccess® VP MD – Installation Guide Annex 3 : Support Troubleshooting The terminal IP address is unknown or it is not possible to connect to the terminal Load a valid set of network parameters in your terminal. The sensor is switched off Check that the database contains at least one record. Check that the identification mode is enabled. The terminal returns erratic responses to Ping commands Check the subnet mask. Ask the network administrator for the correct value.
MorphoAccess® VP MD – Installation Guide Annex 3 : Support Technical Support and Hotline North America Mail: support.bioterminals@idemia.com Tel: +1 888 940 7477 South America Mail: support.bioterminals@idemia.com Tel: +1 714 575 2973 South Africa Mail: support.bioterminals@idemia.com Tel: + 27 11 286 5855 India: Mail: support.bioterminals@idemia.com Tel: 0120-4699900 Europe and rest of the world: Mail: support.bioterminals@idemia.
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