Installation Guide
MorphoAccess® VP MD – Installation Guide
Table of Content
2019_200000XXXX-V0
IDEMIA DOCUMENT - REPRODUCTION AND DISCLOSURE PROHIBITED
6
December 2018
Ethernet connection ............................................................................................................ 61
Date / Time synchronization ............................................................................................... 61
Cleaning precautions ........................................................................................................... 62
Main principles ........................................................................................................................ 64
Most useful areas for biometric data...................................................................................... 65
Position of finger ..................................................................................................................... 66
Correct position ................................................................................................................... 66
Bad finger position .............................................................................................................. 67
Troubleshooting ...................................................................................................................... 68
How to get the latest versions of documents ......................................................................... 70
Documents concerning the MorphoAccess® terminal ............................................................ 71
Troubleshooting ...................................................................................................................... 73
The terminal IP address is unknown or it is not possible to connect to the terminal.......... 73
The sensor is switched off .................................................................................................... 73
The terminal returns erratic responses to Ping commands ................................................ 73
Technical Support and Hotline ................................................................................................ 74
North America ..................................................................................................................... 74
South America ..................................................................................................................... 74
South Africa ......................................................................................................................... 74
India: .................................................................................................................................... 74
Europe and rest of the world: .............................................................................................. 74
Web site ............................................................................................................................... 74