Installation Guide

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VisionPass - 2019_2000045728
10.1 > Troubleshooting
The terminal IP address is unknown or it is not possible to connect to the terminal
Use terminal interface to configure a valid set of network parameters in your terminal.
The sensor is switched off
Check that the database contains at least one record.
Check that the identification mode is enabled.
The terminal returns erratic responses to Ping commands
Check the subnet mask.
Ask the network administrator for the correct value.
Check that each device connected to the network has a different IP address.
10.2 > Technical Support and Hotline
North America:
Mail: [e-mail]
Tel: [phone]
South America:
Mail: [e-mail]
Tel: [phone]
South Africa:
Mail: [e-mail]
Tel: + 27 11 286 5855
India:
Mail: [e-mail]
Tel: [phone]
Europe and rest of the world:
Mail: [e-mail]
Tel: [phone]
(9H00am to 5H30pm French Time, Monday to Friday)
Web site
For the latest firmware, software, document releases, and news, please check our website :
www.biometric-terminals.com
To get your log in and password please contact your sales representative