User Manual

Note: Microsoft
®
Windows
®
CE Toolkit for Visual C++ is required to
make applications run on Windows
®
CE operating system for x86
microprocessors that is used on the i-PORT.
9 Product Support
Technical support for IDENTEC ILR products is available by e-mail,
online and by telephone or fax. Full support is provided to
Authorized Systems Integrators who have completed the technical
training sessions and are certified ILR technicians.
Additional training and product support is available from IDENTEC
under a support agreement. Field Support is also available on a
contract basis. Support can be provided for site surveys, and for
product installation and testing. Contact your account manager for
full details.
9.1 To Reach IDENTEC Support
9.1.1 Online support
Technical support is available online to all IDENTEC Authorized
System Integrators. Answers to many common questions and
problems are included in our searchable database at
www.IDENTEC.com\faq.htm this database can be made accessible to
any product user.
9.1.2 E-mail support
When sending an e-mail include your name, company, telephone and
fax numbers along with your question or problem.
In North America [e-mail]
In Europe and the UK [e-mail]
9.1.3 Telephone and Fax Support
Telephone assistance in North America is available from 8:30 to 5:30
Pacific time, Monday through Friday, Canadian holidays not
included. .
9.1.4 Support numbers
North America
Tel: [phone]
Fax: [phone]
Toll Free Phone 1-877-IDENTEC