User Manual

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Document #7201-002, Rev C Page 27
4.0 Troubleshooting
4.1 Troubleshooting
1) If the red Error LED blinks during the boot process and continues blinking after a
restart, contact the IDENTEC SOLUTIONS hotline.
2) If the Error LED lights up during operation, a system error has occurred (exception).
First execute a cold start (interrupt the power supply) and observe the system. If the
error occurs again, contact the IDENTEC SOLUTIONS hotline.
3) For other problems, follow the procedures as outlined below.
Problem Possible Cause Procedure Solution
No functionality after
turning on the power
supply
No power
- Measure the
voltage at the
terminal blocks
- If no voltage at terminal
blocks, check power supply
unit
- Measure directly at the outlet
for a power adaptor
- For a switching power supply,
measure voltage at both input
and output sides
Change power supply
unit, if necessary
No communication
between i-PORT and
network (PC) i.e.
cannot ping I-PORT
Wrong IP address - Double-check the i-PORT IP
address. Default-IP:
192.168.2.244
- Perform a ping on the IP (see
“Configuration, Settings”)
- If this is unsuccessful, connect
to the I-PORT via a null
modem cable and terminal
program, start the Boot menu
and check/change the IP
Change the IP address if
necessary and try to
ping the i-PORT
i-PORT IP and Host
IP are not in the
same subnet
- Double-check the subnet mask Change the subnet mask
Wrong network
cable
- Direct connection i-PORT /
Host: cross-over network cable
- i-PORT integrated into
network: network cable
Possibly change the
network cable
Defective network
cable
- Do visual check on cable Change network cable
Tags are not being
recognized
Antennas are not
connected
- Check if the antennas are
connected correctly
Fasten antenna cables
to the designated sites.
Use torque wrench, if
available, otherwise
tighten the SMA plug
lightly.
Antennas are not
being triggered
- Check if antenna LEDs light up
(LED: ANT1, ANT2,
ANT3,
Activate the
corresponding antenna