User Manual

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Document #7201-002, Rev C Page 28
ANT4, W) (see “Configuration”)
Antenna is defective - Do visual check to see if
antenna is defective
Change antenna(s) if
necessary
Tag is out of read
zone
- Hold a test tag in front of the
antenna and check if tag is
being recognized (blinks, i.e.
Debug port)
If necessary, adjust the
output power to the
requirements
Tag is too close to
antenna (Note: can
manifest if using
high power setting
and high sensitivity
tag setting)
- Move the tag away from the
antenna
If necessary, reduce the
output power to the
requirements
Tags are stationary
in an RF “dead” spot
- Move the tags. Move the antenna
slightly, add additional
antennas, or shield or
move nearby reflecting
surfaces
i-PORT does not scan
on various antennas
Antennas are not
being triggered
- Check if the antennas in
question are activated and
scan-enabled (see
“Configuration”)
Turn on the desired
antennas
No messages on Port
7090 (Debug port)
DebugInfo has been
turned off (7090)
- Check if Debug port is
activated (i.e. which data is
being transmitted)
Activate the Debug port
(“Configuration”)
File download
unsuccessful, i.e.
i-PORT does not
accept the file
No connection with
i-PORT
- Check the IP address and the
network cable
Change the IP address if
required or change the
network cable
Internet browser
cannot display
i-PORT web page
Browser is trying to
access Proxy Server
- Deactivate your Internet
browser’s proxy function
4.2 Contact
In North America:
IDENTEC SOLUTIONS Inc.
#102 – 1860 Dayton Street
Kelowna, BC
V1Y 7W6
Canada
Tel: (250) 860
-6567
Fax: [phone]
In Europe
IDENTEC SOLUTIONS AG
Millennium Park 2
A-6890 Lustenau
Austria
Tel.: [phone]
-0
Fax: [phone]