User's Manual

i-MARK Installation and Hardware Manual
Page 21 of 22
6.5 Spare Parts
6.5.1 Recommended spare parts stock
In order to keep the down time of the system during malfunctions as short as possible it is
recommended to have certain spare parts in stock. At least one central unit, one antenna and one
antenna cable should be available. With larger systems with more than approx. 15 i-MARKs the
doubling of the recommended stock quantity should be considered.
Furthermore, it is recommended to have several spare tags in stock,
corresponding to approx. 0.5 – 1 % of the total number of tags.
6.5.2 Preparing the spare parts
In general all spare parts can be used immediately after delivery from IDENTEC SOLUTIONS.
However, for the compact communicator there are various settings of the communication parameters.
In order to keep the down times short it is recommended to set these parameters before the
component is entered into the spare part stock system. In most cases all units within an identification
system are used in the same way so that only one setting is required.
6.5.3 Examination and repair of exchanged parts
The data tags and compact communicators are complex electronic power units on which the customer
can carry out only very limited repairs. Normally the repairs are carried out at IDENTEC SOLUTIONS or
possibly at a distributor.
Before a part is sent in for repair a short examination should be carried out.
6.6 Returns
Parts or main components returned for repair or exchange must be handled with great care. PC cards
must be returned in the appropriate ESD-protecting packaging material.
All returns should include a completed returns form (see appendix) and be sent to the local distributor
or to:
IDENTEC SOLUTIONS AG
Service Department
Millenium Park 2
6890 Lustenau
AUSTRIA / AUTRICHE