User Manual

_________________________________________________________________________
Document #7201-001, Rev C Page 33
Antenna is defective - Do optical check to see if
antenna is defective
Change antenna(s) if
necessary
Tag is out of read
zone
- Hold the test tag in front of the
antenna and check if tag is
being recognized (blinks, i.e.
Debug port)
If necessary, adjust the
output power to the
requirements
i-PORT does not scan
on various antennas
Antennas are not
being triggered
- Check if the antennas in
question are activated and
scan-enabled (see
“Configuration”)
Turn on the desired
antennas
No messages on Port
7090 (Debug port)
DebugInfo has been
turned off (7090)
- Check if Debug port is
activated (i.e. which data is
being transmitted)
Activate the Debug port
(“Configuration”)
File download
unsuccessful, i.e.
i-PORT does not
accept the file
No connection with
i-PORT
- Check the IP address and the
network cable
Change the IP address if
required or change the
network cable
Internet browser
cannot display
i-PORT web page
Browser is trying to
access Proxy Server
- Deactivate your Internet
browser’s proxy function
7.2 Hotline
www.identecsolutions.com
In North America:
IDENTEC SOLUTIONS Inc.
#102 – 1860 Dayton Street
Kelowna, BC
V1Y 7W6
Canada
Tel: [phone]
Fax: [phone]
In Europe
IDENTEC SOLUTIONS AG
Millennium Park 2
A-6890 Lustenau
Austria
Tel.: [phone]
Fax: [phone]