User Manual

15
12.FAQ:
Q1.Does it need to take the case off when use?
No, the lightning connector of this NEW unit is 4mm longer than IM001 (1st generation). So it will be compatible with most of iOS device with case. You are
kindly suggested to take the thick phone case off if necessary, such as Otter box case.
Q2: Does it have transfer limitation at one time?
A: No, there isn’t transfer amounts limit. But decide by the capacity of your flash drive.
We tested transfer 1500+ picture and video files from iPhone to flash drive one time. It works without any problem.
Q3: Only few pictures show up on the drive as available from my phone?
A: Because the iCloud have a new feature called "Optimize iPhone Storage", if you selected it, full-resolution photos and videos are automatically replaced
with optimized versions. And all of your photos
have been uploaded in iCloud and none of recognizable photo stored in you iPhone storage, so the app iDiskk Pro cannot find all photos in your iPhone.
You could try to connect your phone to PC, make sure whether there are any photos in your iPhone or not.
And we suggest that select "Download and keep originals". Because "Optimize iPhone Storage" would waste your time to download the full-resolution photos
every time when you want to see your photo.
After changing the settings from "Optimize iPhone Storage" to 'Download & keep original photo', the photos already saved in iCloud
will stay the same, you have to log in at iCloud.com with your apple ID to transfer the photos to your PC, further to our flash drive. But the photos you take
after the setting can be move to the drive directly.
Q4: Why can’t my device read the USB drive when it’s plugged in?
A:
1) If you are using it on your iPhone/iPad, you must install the “iDiskk Pro’ app on your device before using the USB drive.
2) If you are using it on your computer(Windows/Mac), it does not need app installed. Please try changing another USB port or wait for several minutes.
Q5: After updating my phone to the latest iOS version, files cannot be sent to app/flash drive is not recognized on my device.
A:
Please report this issue to us via email : [e-mail]. We will check and update the APP for the new iOS.
Q6: Can I use the iDiskk flash drive space for installing APPs or save my game data?
A: No, it does not support that.