User's Manual

IDS GEORADAR ON-LINE ASSISTANCE
IDS GeoRadar S.r.l. MNG/2017/009 Rev 1.1 44/ 54
9 IDS GEORADAR ON-LINE ASSISTANCE
9.1 Download Area
The GeoRadar section of the IDS GeoRadar website has a download
area you can access to get the latest update of software, manuals,
guides and other useful tools.
To do this, the first step is to request an account activation in
http://idsgeoradar.com/customer-area/customer-area-registration.
The request will be handled by the Customer Care of IDS GeoRadar,
after which you will receive an email with your credentials for
accessing the download area during login at
https://support.idscorporation.com/.
9.2 Screen Connect Support Center Remote Assistance
The Screen Connect Support Center is a service that allows the
activation of a two host session, making your application or your
desktop available to another user.
It can be used to perform web conferences and presentations, and
is easy to use thanks to a simple and intuitive interface.
Since there are no firewalls or other types of network
configurations, it is a fast and secure means of reaching any client
host in any part of the world. In fact, you only need to accept to
download a small plugin used to permit the service authentication
and functioning.
9.2.1 HOW TO USE THE SCREEN CONNECT SERVICE
You will receive an email from IDS GeoRadar Customer Care
containing a link to the support session (see Fig. 52).
Fig. 52 – IDS GeoRadar email sent to the client
Clicking on the link in the email, the following window appears.
Click on the arrow to join the session (see Fig. 53).
Fig. 53 – Client data insertion form
Click on Run to download the Screen Connect application (see Fig.
53).