User's Manual

IDS GEORADAR ON-LINE ASSISTANCE
IDS GeoRadar S.r.l. MNG/2017/009 Rev 1.1 45/ 54
Fig. 54 – Run Screen Connect application
When the IDS GeoRadar technician try to connect to your pc you
will receive a Popup requesting the authorization, click on Allow
(see Fig. 55).
Fig. 55 – Authorization request
At this point, IDS GeoRadar Customer Care can perform a range of
operations on your desktop:
• Send and receive files;
• Directly control your PC;
• Chat to ask some physical operation to be performed (for
example connect a cable, turn off/on a system, move some
parts).