User's Manual

APPENDIX D –WARRANTY CONDITIONS
IDS GeoRadar S.r.l. MNG/2017/009 Rev 1.1 51/ 54
APPENDIX D – WARRANTY CONDITIONS
Warranty Conditions
Standard Warranty Conditions
IDS GeoRadar s.r.l, warrants that its products shall be free from defects in material and
workmanship, for a period of 12 months from the delivery date duly registered and certified (“Effective
Date”) in the “Warranty Registration Form” enclosed hereto. IDS GeoRadar shall repair or replace
Products or parts thereof found faulty (the “Faulty Parts”) which are returned to IDS GeoRadar, and
which, at IDS GeoRadar’s judgment, were defective or became defective during its normal use. Seller’s
obligations shall not apply to Faulty Parts that:
Buyer do not properly store, install, use, or maintain;
Buyer modify, or perform tests which are not approved in writing by the Seller;
Buyer have subjected to any kind of misuse, detrimental exposure beyond its intended purpose or
damaged in an accident or by natural disaster or calamities.
Are repaired by other than IDS GeoRadar personnel; in which have been installed HW/SW accessories
not supplied by IDS GeoRadar; are integrated or connected to equipment different from the ones
supplied by IDS GeoRadar (except the PC data Logger conform to IDS GeoRadar specifications);
Whose operational software was not installed as per IDS GeoRadar instruction (see IDS GeoRadar User’s
Guide for the Data Acquisition Software);
Seller’s Products may include specific “Operational” software with automatic data processing and
analysis tools (SW) supplied under a License agreement (EULA). While every effort is made to ensure the
accuracy of the information/results provided by these tools, they must not be intended as a substitute
for people analysis; rather, they have to be intended as an advisor and the user must not completely
rely on the results provided by them. Under no circumstances does IDS warrant that the SW will operate
uninterrupted or error free The SW is provided “as is” without warranty of any kind. IDS GeoRadar
warrants for a period of sixty (60) days from the Effective date that, under normal use, the SW support
media will be free of defects in material and workmanship; in such case the provisions of above point a)
apply
Any different warranty, granted by the Buyer to its retailers and clients, even as final consumers,
pursuant to the European Union law in force regarding the rights of the consumers, does not engage IDS
GeoRadar in anyway.
The above mentioned warranty excludes any other remedies and it has to be considered the only and
exclusive remedy foreseen for the Buyer and its retailers and clients, with reference to IDS GeoRadar
Products purchase, being, expressively understood that any kind of limitation and/or discharge of
responsibility provided by the present warranty is referred to both (I) the responsibility as against any
third parties, pursuant to the legislation regarding the producer responsibility and (II) the warranty
provided by the law in force.
Warranty Procedure
To proceed in the application of warranty terms, Buyer shall have to contact IDS GeoRadar Customer
Care Office to get the clearance to return the Faulty Parts.
The Faulty Parts once received by IDS GeoRadar will be inspected to verify they are eligible for repair or
replacement.
Buyer is responsible for ensuring that the Faulty Parts be returned to IDS GeoRadar with a suitable
packing (it is recommended that the original packing be saved for a better understand of the failure
cause); IDS GeoRadar will not be obliged to repair or replace Faulty Parts damaged from abuse, misuse,
negligence, accident loss or damage in transit.
The Shipping costs for Products returned during the warranty period, are as follows:
From Buyer Site to Seller site ➔ shipping costs, as per Incoterms CIP, are borne by Buyer
From Seller Site to Buyer site ➔ shipping cost, as per Incoterms CIP, are borne by Seller
The warranty period on the repaired or replaced Faulty Parts is 6 (six) months or the unexpired portion
of warranty on such Faulty Parts whichever date comes later.
Special Warranty Conditions for IBIS Products
Without prejudice to the Warranty terms defined in the above Clauses A and B, the following special
conditions apply to the IBIS products.
IDS GeoRadar offers to the Buyer, optionally, special Support and Maintenance Plans to be performed
along the life of the equipment. These plans set forth special Warranty conditions which are detailed in
the relevant options purchased.
IBIS Product Family is subject to export/import regulations as per EU export control regime Council
Regulation (EC) No. 428/2009 and successive amendments. The category of exportation for IBIS F