User's Manual

IDS Ingegneria Dei Sistemi S.p.A. Protocol: MN/2009/030 - Rev. 1.2
Safe Rail System Data Acquisition Software
59 / 76
6. ON LINE ASSISTANCE
6.1 Remote assistance using Webex Support Center
Webex Support Center is a service that allows the activation of a two host session,
making an application, or the desktop available to the other user or letting you
capture another remote desktop.
It can be used to perform web conferences and presentations.
It is easy to use thanks to its simple and intuitive interface.
Since there are no firewalls or other types of network configurations, it is a fast
and secure means of reaching any client host in any part of the world. In fact, the
client only has to accept to download a small plug used to permit the service
authentication and functioning.
6.1.1 How to use the Webex service
You will receive an email from IDS Customer Care containing a link to the
support session (see Fig. 6-1).
Fig. 6-1 – Mail sent by IDS to the client