Use and Care Manual

ManualsBrandsigloohome ManualsDoor HardwareSmart Keybox 3, Electronic Lockbox, Control Access Remotely and Bluetooth Enabled Works Offline Using algoPIN Technology

18

Troubleshoot

I am unable to close the keybox.

• Do an unlock via PIN code or Bluetooth and try

to close the keybox again.

• Note that you might accidentally lock the

keybox manually by holding the UNLOCK

button for 2 seconds when the keybox is open.

• Do a Bluetooth Unlock or sync and try again.

• Make sure that the generated PIN codes are

activated within the activation period before it

expired.

I have generated my PINs from the

app but it cannot work.

• The Keybox is low in battery.

• Use an USB-A to USB-C cable connected to a

power bank to jumpstart the lock and unlock

the Keybox to replace the batteries.

• Refer to page 8 to know how to replace

batteries.

I tried to unlock the Keybox but

the keypad went o and came

back on with 2 slow and 2 quick

beeps.

• The Keybox’s battery is ﬂat.

• Use an USB-A to USB-C cable connected to a

power bank to jumpstart the lock and unlock the

keybox to replace the batteries.

• Please unlock within 20 seconds.

• Refer to page 8 to know how to replace batteries.

The lock is not responding at all.

• Use the spare QR sticker that is provided in the

Keybox box.

I can’t scan the QR sticker as it is

worned out.

• Make sure Auto Relock is ON via the

igloohome mobile app.

• If Auto Relock is ON and the keybox is

still not working, try to lock the keybox

manually by holding the UNLOCK button for

2 seconds.

I closed the Keybox but it did not

relock automatically.

• Note that the screws are designed to be

retained, therefore cannot be removed.

• Please loosen the screws to remove the

battery cover.

I am unable to remove the battery

cover screws.

• Keypad Security Lockout is triggered on the

Keybox.

• Please refer to page 15.

The keybox keypad ﬂashes white

and LED indicator ﬂashes red when

I activate the keypad.

• Please ensure USB-C connector is connected to

the USB-C slot securely while unlocking it with

PIN code or Bluetooth.

• Please unlock within 20 seconds.

• Please ensure that the Power Bank has sucient

power.

I tried to use USB-C to jumpstart

the lock but unable to.