Use and Care Guide

19
Troubleshoot
I am unable to close the shackle
to lock the padlock.
• Do an unlock via PIN code or Bluetooth and try
to close the shackle again.
• Note that you might accidentally lock the
padlock manually by holding the UNLOCK
button for 2 seconds when the padlock is open.
• Make sure the Padlock is unlocked before you
turn the Torx cap, to remove the batter cover.
• Note that the Torx cap cannot be turned while
the Padlock is locked.
I am unable to turn the Torx Cap to
remove the battery cover.
• Keypad Security Lockout is triggered on the
Padlock.
• Please refer to page 14.
The padlock keypad flashes white
and LED indicator flashes red when I
activate the keypad.
• Please ensure terminals of the 9V battery are in
contact with the Jump Start contact points of the
Padlock for 2 seconds to activate the padlock.
• The 9V Battery terminals must be in constant
contact with the padlock 9V contact pins while
unlocking it with PIN code or Bluetooth.
I tried to use a 9V Battery to
jumpstart the lock but unable to.
• Do a Bluetooth Unlock or sync and try again.
• Make sure that the generated PIN codes are
activated within the activation period before it
expired.
I have generated my PINs from the
app but it cannot work.
• The Padlock is low in battery.
• Use an Alkaline 9V Battery to jumpstart the
lock and unlock the Padlock to replace the
batteries.
• Refer to page 8 to know how to replace
batteries.
I tried to unlock the Padlock but
the keypad went o and came
back on with 2 slow and 2 quick
beeps.
• The Padlock’s battery is flat.
• Use an Alkaline 9V Battery to jumpstart the lock
and unlock the Padlock to replace the batteries.
• Refer to page 8 to know how to replace batteries.
The lock is not responding at all.
• Use the spare QR sticker that is provided in the
Padlock box.
I can’t scan the QR sticker as it is
worned out.
• Make sure Auto Relock is ON via the
igloohome mobile app.
• If Auto Relock is ON and the padlock is
still not working, try to lock the padlock
manually by holding the UNLOCK button for
2 seconds.
I closed the shackle but the padlock
did not relock automatically.