Warranty

RESIDENTIAL & COMMERCIAL LIMITED WARRANTY
PRODUCT WARRANTY WITHIN THE USA
DRAKKEN® WATER HEATERS LLC warrants to the original purchaser within the US ,at the original address or the authorized transferee of such purchaser (collectively,
the "Buyer") the iHEAT™ Tankless, Subject to the terms and conditions set forth herein, each iHEAT™ Tankless water heater is warranted against mechanical or
electrical failure due to manufacturing defects for a period of (1) one year from the date of manufacture and is warranted against leaks due to manufacturing defects
for a period of one year (1) year , and heating elements will carry a one (1) year warranty under normal use and service, provided that the Product is installed within
sixty (60) days from date of shipment/purchase and (ii) HVAC, electrical and/or plumbing contractors (specific proof required) and maintained in accordance with
written instructions. In order for the Product warranty to become effective, the original purchaser must have proof of purchase from the approved distribution
channels.
INSIDE PUERTO RICO & OUTSIDE THE CONTINENTAL USA
1-YEAR WARRANTY, PARTS ONLY
PRODUCTS WARRANTY INCLUDES MODELS,( AHSD/11/14/16/18/21/24/27 SERIES) , (MAGNUM ADK M4/7/9/12/14/16) ,and (MAGNUM PRO-PLUS
S/4/7/9/12/14/16 SERIES)
SUCH WARRANTIES DO NOT COVER:
Product failure caused by liming, sediment buildup, chemical corrosion, chlorine/chloride corrosion, or freezing. Product failure caused by NOT removing the air from
system prior to or during the operation of the heater. Product misuse; tampering; misapplication; accidental damage; improper installation or the application of
improper voltage. Costs incurred for shipping, delivery, handling, and/or administrative charges. Product failure due to lightening, flood or other natural or manmade
calamities. Labor charges of any kind.
IMPORTANT PLEASE READ
IT IS IMPERATIVE THAT YOU INSTALL A PRE-SEDIMENT FILTER TO ELIMINATE ANY SEDIMENTS OR SCALE BUILD UP IN THE SYSTEM, THIS WILL DECREASE THE CHANCES
OF YOUR PRODUCT FAILING DUE TO LIME, AND SCALE BUILD UP. PLEASE SEE THE INSTRUCTION MANUAL FOR DETAILS.
Warranty will be null and void Tamper proof seal removed without authorization, or tampered with in any shape or form in order to repair, or replace any part inside
the tankless water heater.
LIMITATION OF REMEDIES AND DAMAGES:
DRAKKEN® INDUSTRIES LLC liability and Buyer's exclusive remedy hereunder will be limited solely, at company’s option, to repair or replacement by DRAKKEN®
INDUSTRIES LLC with respect to any claim made within the applicable warranty period referred to above. Without limiting the generality of the foregoing, all warranty
items shall be returned by Buyer, at its sole expense, DRAKKEN® INDUSTRIES LLC for replacement or repair. DRAKKEN® INDUSTRIES LLC is not responsible for labor
charges to remove and/or replace the defective part(s), or any incidental or consequential expenses. DRAKKEN® INDUSTRIES LLC reserves the right to accept or reject
any such claim in whole or in part. In the event that the original owner wishes to return the Tankless Water Heater for repair, the owner must first secure written
authorization from DRAKKEN® INDUSTRIES LLC The owner shall be required to show proof of purchase date, and to pay all transportation cost to return the defective
part(s) for repair or replacement. Warranty is void if owner cannot furnish DRAKKEN® INDUSTRIES LLC with a proof of purchase with date of purchase, and that the
original serial numbers have not been tampered with, DRAKKEN® WATER INDUSTRIES LLC will not accept the return of any product without prior written approval in
the form of a (RGA) Return Goods Authorization, and approved by DRAKKEN® INDUSTRIES LLC, and all such approved returns shall be made at Buyer's sole expense.
NO RETURNS WILL BE ACCEPTED BY DRAKKEN® WATER HEATERS LLC WITH OUT A RGA NUMBER AND DRAKKEN® INDUSTRIES LLC ASSUMES NO RESPONSIBILITY FOR
PRODUCT RETURNED WITHOUT WRITTEN AUTHORIZATION.PRODUCT SHOULD BE WRAPPED AND PACKAGED SECURELY TO AVOID SHIPPING DAMAGE. DRAKKEN®
INDUSTRIES LLC WILL NOT BE LIABLE, UNDER ANY CIRCUMSTANCES, FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING BUT NOT LIMITED TO LABOR COSTS
OR LOST PROFITS RESULTING FROM THE USE OF (OR INABILITY TO USE) THE PRODUCTS OR FROM THE PRODUCTS BEING INCORPORATED IN OR BECOMING A
COMPONENT OF ANY OTHER PRODUCT OR GOODS.
WARRANTY PROCEDURE
Parts Replacement Procedure (Under Warranty)
Have your licensed electrician determine the exact parts that are defective and require replacement. Please note that technical support is available for qualified
technicians only (licensed HVAC, electricians and/or plumbers). Technical support that involves potentially dangerous electrical conditions is not available to an
unqualified person. When contacting DRAKKEN INDUSTRIES, LLC. Please be sure that the technician has the following information on hand: · Copy of your original
proof of purchase.
· Be sure that the technician has read the "Operation and Maintenance Manual" and "Troubleshooting Manual" and has both in hand. At the sole discretion of
DRAKKEN INDUSTRIES, LLC. a component requires repair or replacement under the terms of this Manufacturer's Limited Warranty, the part must be purchased and
paid for under our "Bill and Credit" terms and will be shipped via standard ground delivery. All shipping charges are not included and are the responsibility of the
Buyer. If faster shipping service is desired, the Buyer must select and pay for same.
The replacement part purchased under our “Bill and Credit” terms is purchased via credit card and upon returns of the defective parts DRAKKEN INDUSTRIES, LLC.
Will determine the cause of failure, and if under warranty will issue a full credit less shipping charges. The returned part must be received by DRAKKEN INDUSTRIES,
LLC within thirty (30) days of shipment of the replacement part. DRAKKEN INDUSTRIES, LLC. Will evaluate the returned part within ten (10) days, and if determined to
be defective and covered under terms of this warranty, full credit for the part will be issued.
Return warranty parts to:
DRAKKEN INDUSTRIES LLC
Tech Support: 1-888-818-4328
Fax: [phone]
In order to have the warranty in effect please keep all records of installation, and or proof of purchase with the Date of Purchase