User's Manual

7 - Troubleshooting
5 9
ARC System 2
Chapter 7 Troubleshooting
Where can I find my IK product Serial Number?
The Serial Number is written on the Registration Card (included with
your IK product) or in the email you received from DigitalDelivery@
ikmultimedia.com (if you purchased the product as ‘Downloadable only
version’).
IMPORTANT: the number zero can easily be identified in your Serial
Number because it is crossed by a line.
Why is the Authorization Manager rejecting my Serial Number?
Probably because of a typo, here are some common errors:
• Typing a 0 (“zero” number) instead of an O (“o” letter).
• Typing 1 (“one” number) instead of an I (“i” letter).
• Typing 2 (“two” number) instead of a Z (“z” letter).
• Typing 5 (“five” number) instead of an S (“s” letter).
• Typing 8 (“eight” number) instead of a B (“b” letter).
• Typing a “.” (point) instead of a “-” (minus).
Suggestions:
• If possible, please copy and paste the information.
• Cut off all the leading and trailing spaces.
• Please type all codes in UPPERCASE during the installation and
registration process.
• Check that the Serial Number that you are entering is in correlation
with the product installed.
How can I authorize my product on another computer?
To authorize your product on another computer just follow these
instructions:
• Install the product and the Authorization Manager on that computer.
• Run the Authorization Manager.
I need to log in into the User Area but I forgot my User Name and Password.
What should I do?
You can retrieve your User Area login details in two different ways:
• Run the Authorization Manager and follow the steps until you reach
the login page. Here you just have to click on the ‘Forgot password?’
button and submit your email address. Your login details will be sent