User's Manual

Table Of Contents
7 - Troubleshooting
6 0
ARC System 2
to your email account. In case you have checked the ‘Remember me’
checkbox before and are not able to access the login page, just click
on the LOGOUT button.
Go to www.ikmultimedia.com, click on ‘I forgot my username and/or
password’ and submit your email address. Your login details will be
sent to your email account.
I just bought an IK Multimedia software product. What should I do to reg-
ister and authorize my new product?
Just run the Authorization Manager and follow the instructions.
In case you don’t have the Authorization Manager, you can download it for
free from our website at: www.ikmultimedia.com/authorizationmanager.
While measuring the room, I get error messages from the ARC 2 Measurement
software related to the low signal and high background noise. As a result, I
can’t complete the measurement process. What should I do?
Quiet down the room as much as possible, or increase the test tones
playback level during the measurement process. Also, check the micro-
phone level again, (returning to the Measurement Step 3).
While measuring the room, I get “phase” errors from the ARC 2
Measurement software.
Please check your speakers wiring. If the speakers are passive, check the
polarity of the leads going from the amps to the speakers. If the speak-
ers are active, check the XLR or TRS cables connections and polarities.
When I open the measurements set on my ARC 2 Plug-In and turn the
Correction ON, the resulting sound and the displayed response is strange
and incorrect, making the monitors sound worse than when ARC 2 Plug-In
is not enabled. Do you have any suggestions?
Be sure that your audio interface is set to 48 kHz when running the
ARC 2 Measurement software. Also, check your audio interface buffer
size settings. For a proper measurement, it should be set from 128 to
2048 samples.