Warranty Manual

General Service Terms
General notes
By purchasing this product, you accept our general terms of service.
Evidence of Warranty
A copy of the proof of purchase (sales receipt or invoice) must be provided as evidence of the validity of the warranty. All repairs will be invoiced if this is not observed.
Product Return Form
Any products shipped to IK Multimedia without a Return Authorization number will be refused and returned at your expense.
Description of the fault
If the Product Return Form is not fully and clearly completed, e.g., not accompanied with a description of the fault (“defective” or “repair required” will not be considered to be
sufficient description), cannot be processed, and will be returned at your expense.
Unjustified complaints
In the event of unjustified complaints, (no fault can be determined, apparent user error), we will return the product subject to a service charge.
Packaging
Ship the product in its original packaging. If it is not possible, please use sufficiently sturdy and well-padded packaging material. Due to the delicate nature of electronic components,
it is suggested to restrict the movement of the product as much as possible. The use of inadequate packaging material and resulting shipping damage may void the warranty.
Note: Ensure the package has the complete address you are sending it to and adequate postage. If possible, use a traceable shipping service to confirm delivery of the product.
Third-Party products
Please avoid sending any products not manufactured by IK Multimedia.
IK Multimedia is not responsible for any third-party products. Any third-party products will be returned at the customer’s expense.
Shipping costs
The cost for shipping and insurance of the product to be repaired by IK Multimedia shall be borne by the sender. In the event of a warranty service the cost for returning the product
will be borne by IK Multimedia.
Closing provisions
IK Multimedia reserves the right to modify or supplement these general terms of service at any time.