Product Warranty
This Warranty is valid only for products purchased in U.S. & Canada.
Product Category
Part
Labor
Audio & Speaker System
1 Year
1 Year
90 Days
90 Days
Video System
1 Year
90 Days
FM Transmitter
1 Year
90 Days
Headphones & Earphones
1 Year
90 Days
Accessories
1 Year
90 Days
WHAT IS COVERED?
jWIN Electronics Corp. ("jWIN") warrants, to the original purchaser, that its products will be free from
defects in materials, parts, and workmanship for the periods designated in each Product Category, above.
The Warranty begins on the date of product purchase and covers, during the applicable LABOR Warranty
period, the cost of labor to repair your product, along with any new or rebuilt parts required. Should the
PARTS Warranty period exceed the LABOR Warranty period, jWIN will supply, without charge for the
remainder of the PARTS Warranty, any new or rebuilt replacement parts required by your product. During
this time, all necessary labor and service charges become the customer's responsibility. At jWIN's option
during any warranty service, your product may be replaced with a new or remanufactured unit, equivalent
to your original purchase.
EXCLUSIONS
This Warranty does NOT cover purchases made outside the United States and Canada, nor does it apply if
the serial number is altered or removed. It does not cover cosmetic damage, antenna damage or loss,
damage to AC power cords, cabinets, headbands, ear-pads, or damage due to power line surges, connection
to an improper voltage source, the use of improper settings, general misuse, mishandling or improper
application, accidents, acts of God, repairs attempted by an unauthorized service agent, or damage incurred
while the product is being returned to jWIN.
OBTAINING WARRANTY SERVICE
Customers must create a ticket to return your product at http://support.jwin.com. In the website, you can
select the product's Date of Purchase, its Model Number, and a brief description of the problem. Our
customer representative will contact or send you the detail return instruction.
RETURNING YOUR PRODUCT
Before returning your product, the customer must create a new ticket to return your product at
http://support.jwin.com. Send the unit to the address below in suitable protective packaging that meets UPS
standards. In the package, please include new ticket number, your telephone number, and return shipping
address. To protect your product, we strongly recommend insuring all Warranty returns. Note that jWIN
can not return a serviced product to a P.O. Box. Send your unit to: