User Manual

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Eurolinx Pty Limited A.B.N. 50 001 473 347

trading as ILVE (“ILVE”)

Ofﬁce:

48-50 Moore Street, Leichhardt N.S.W 2040

Post:

Locked Bag 3000, Annandale, N.S.W 2038

P: 1300 856 411

WARRANTY REGISTRATION

Your ongoing satisfaction with your ILVE product

is important to us. We ask that you complete the

enclosed Warranty Registration Card and return

it to us so that we have a record of the ILVE

product purchased by you, Alternitivley, you can

now register your warranty online at

http://support.eurolinx.com.au/

PRIVACY

ILVE respects your privacy and is committed

to handling your personal information in

accordance with the National Privacy Principles

and the Privacy Act 1988 (Cth). A copy of the

ILVE Privacy Policy is available at www.ilve.

com.au. ILVE will not disclose any personal

information set out in the Warranty Registration

Card (“Personal Information”) without your

consent unless required by:

1. law;

2. any ILVE related company;

3. any service provider which provide services

to ILVE or assist ILVE in providing services

(including repair and warranty services) to

customers. Our purpose in collecting the

Personal Information is to keep a record of

the ILVE product purchased by you, in order

to provide a better warranty service to you in

the unlikely event that there is a problem with

your ILVE product. ILVE may contact you at any

one or more of the addresses, email addresses

or telephone numbers set out in the Warranty

Registration Card. Please contact ILVE on 1300

694 583 should you not wish to be contacted by

ILVE.

WARRANTY

1. Warranty

ILVE warrants that each ILVE product will

remain, for a period of twenty four (24) months

computed from the date of purchase of the

ILVE product, free from defects arising in the

manufacture of the ILVE product (“Warranty”).

Except for consumer guarantees set

out in the Competition and Consumer Act 2010

(Cth) (“Act”), ILVE does not make any further

warranties or representations in relation to ILVE

products.

2. What is not Covered by the Warranty.

The Warranty does not apply if an ILVE product is

defective by a factor other than a defect arising

in the manufacture of the ILVE product, including

but not limited to:

(a) damage through misuse (including failure

to maintain, service or use with proper care),

neglect, accident or ordinary wear and tear

(including deterioration of parts and accessories

and glass breakage);

(b) use for purpose for which the ILVE product

was not sold or designed;

with any specied instructions for use or

installation;

(d) use or operation after a defect has occurred or

been discovered;

(e) damage through freight, transportation or

handling in transit (other than when ILVE is

responsible);

(f) damage through exposure to chemicals, dusts,

residues, excessive voltage, heat, atmospheric

conditions or other forces or environmental

factors outside the control or ILVE;

(g) repair, modication or tampering by the

purchaser or any person other than ILVE, an

employee of ILVE or an authorised ILVE service

contractor*;

(h) use of parts, components or accessories

which have not been supplied or specically

approved by ILVE.

(i) damage to surface coatings caused by cleaning

or maintenance using products not recommended

in the ILVE product handbook provided to the

purchaser upon purchase of the ILVE product;

(j) damage to the base of an electric oven due to

items having been placed on the base of the oven

cavity or covering the base, such as aluminium

foil (this impedes the transfer of heat from the

element to the oven cavity and can result in

irreparable damage); or

(k) damages, dents or other cosmetic

imperfections not aecting the performance of the

ILVE in respect of an ILVE product purchased as a

“factory second” or from display

The Warranty does not extend to light globes

used in ILVE products.

3. Domestic Use

Each ILVE product is made for domestic use. This

Warranty may not extend to ILVE products used

for commercial purposes.

4. Time for Claim under the Warranty

You must make any claim under this Warranty

within twenty eight (28) days after the occurrence

of an event which gives rise to a claim pursuant

to the Warranty, by booking a service call on the

telephone number below.

Continued over...

5. Proof of Purchase

Customers must retain proof of purchase in order

to be eligible to make a warranty claim in respect

of an ILVE product.

6. Claiming under the Warranty

Customers will bear the cost of claiming under this

Warranty unless ILVE determines the expenses

are reasonable, in which case the customer

must claim those expenses by providing written

evidence of each expense to ILVE at the address

on the Warranty Registration Card.

7. Statutory Rights

(a) These terms and conditions do not aect your

statutory rights.

(b) The limitations on the Warranty set out in this

document do not exclude or limit the application

of the consumer guarantees set out in the Act or

any other equivalent or corresponding legislation

in the relevant jurisdiction where to do so would:

(i) contravene the law of the relevant jurisdiction;

(ii) cause any part of the Warranty to be void.

of any kind (including, without limitation, loss of

use of the ILVE product) and (other than expressly

provided for in these terms and conditions)

subject to all terms,

conditions and warranties implied by custom, the

general law, the Act or other statute.

(d) The liability of ILVE to you for a breach of any

express or non-excludable implied term, condition

or warranty is limited at the option of ILVE to:

(i) replacing or repairing the defective part of the

ILVE product;

(ii) paying the cost of replacing or repairing the

defective part of the ILVE product;

(iii) replacing the ILVE product; or

(iv) paying the cost of replacing the ILVE product.

(e) Our goods come with guarantees that cannot

be excluded under the Australian Consumer

Law. You are entitled to a replacement or refund

for a major failure and for compensation for any

other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired

or replaced if the goods fail to be of acceptable

quality and the failure does not amount to a

major failure.

8. Defects

Any part of an ILVE product deemed to be

defective and replaced by ILVE is the property of

ILVE. ILVE reserves the right to inspect and test

ILVE products in order to determine the extent of

any defect and the validity of a claim under the

Warranty.

*For your closest ILVE authorised service

agent go to

https://support.eurolinx.com.au/#/map/retailers

All warranty service calls must be booked

through ILVE’s Customer Care Centre on

customercare@eurolinx.com.au or

1300 85 64 11 option 1

01012018

37ILVE Operating Manual

Please complete and send to ILVE at: REPLY PAID 83617

LEICHHARDT NSW 2040

Last Name: First Name:

Address:

State: Postcode: Email:

Home Phone: Mobile:

Purchase Date: / /

(Please attach proof of purchase to validate warranty)

MODEL NUMBER

SERIAL NUMBER

(if you cannot locate the serial number please call ILVE on 1300 85 64 11)

WARRANTY REGISTRATION CARD

01032017

01012018

Warranty Card tear off

WARRANTY CARD

CONTINUED

ILVE.COM.AU

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ILVE COOKTOPS OPERATING MANUAL