Installation guide

4
Use the following table to fi nd the specifi c solution best describing your
problem if the initial checking list cannot correct your problem.
problem
possible causesolution
Cartridge does not fi t into printer
1. Incorrect cartridge used.
2. Drum shutter protective tape
not removed.
3. Cartridge damaged.
1. Order another cartridge that
is compatible with your printer.
2. Remove the shutter protective
tape usually located at the
bottom side of the cartridge.
3. Please contact our product
support through the web at
www.imation.com anytime.
Error code or light displayed on the printer
Depends on error code or fl ashing
signal.
Example:
“10.10.00 Supplies Memory Error”
showing on message Panel.
1. Check the printer user manual
if this is a printer problem or
cartridge problem.
2. Please contact our product
support through the web at
www.imation.com anytime.
3. Error of the cartridge chip
or cartridge chip missing.
Replace the cartridge.
Full Color Print (Black, Cyan, Magenta, or Yellow)
1. Print data error from computer.
2. The cartridge may be defective.
1. Print a Confi guration Page
from printer panel. If the print
is normal then check the cable
connecting the printer and the
computer.
2. Replace the cartridge.
Blank Print
1. Sealing tape not pulled of new
installed cartridge.
2. Multiple sheets fed from paper
tray while printing 1 page.
3. Print data error from computer.
4. The cartridge may be defective.
1. Print a Confi guration Page
from printer panel. If the print
is normal then check the cable
connecting the printer and the
computer.
2. Replace the cartridge.
5
problem
possible causesolution
Partial Light Print
1. Cartridge is not placed in exact
designated position.
2. Toner level in the cartridge may
be low.
3. The paper may be moist or rough.
1. Take out and push the cartridge
fully into the printer.
2. Take out the cartridge and
shake from side to side and
see if it improves.
3. Check the printer if it shows
toner low signal in the panel.
Replace with a new cartridge
when low.
4. Try using different type of paper.
Entire Page Light Print
1. Cartridge is not placed in exact
designated position.
2. Toner density setting of the
printer is low.
3. The paper may be moist or rough.
4. Toner level in the cartridge may
be low.
1. Take out and push the cartridge
fully into the printer.
2. Increase the toner density
setting of the printer according
to the printer user manual
instruction.
3. Try using different type of paper.
4. Take out the cartridge and
shake from side to side and
see if it improves.
5. Check the printer if it shows
toner low signal in the panel.
Replace with a new cartridge
when low.
Vertical Line Deletion or Streaks
1. Blockage in the cartridge.
2. The paper path may be
contaminated with toner.
3. The printer fuser unit may be
at the end of its life.
4. The printer laser scanner unit
may be defective.
5. The cartridge may be defective.
1. Remove the cartridge, shake
it from side to side and put it
back to run few more pages.
2. Clean inside of the printer and
run several cleaning pages.
3. Order and replace a new
printer fuser unit.
4. Ask for a service repair of the
printer.
5. Replace the defective cartridge.